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Customer Ratings & Reviews

$159.99

Customer reviews

Rating 4.6 out of 5 stars with 3875 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, open-ear design, fit, bone conduction, and lightweight features of the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones. They appreciate the clear and immersive sound, comfortable and secure fit, long battery life, ability to hear their surroundings, lightweight design, and innovative bone conduction technology. On the other hand, customers are negative about the volume, bass, price, connectivity, and microphone. They feel the volume could be louder, the bass is lacking, the price is high, the connectivity is unstable, and the microphone could be improved for better call quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 170 Showing 3,381-3,400 of 3,875 reviews
  • Rated 5 out of 5 stars

    Very Comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable-You hardly know your wearing them

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too much concentration

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have difficulty use using this item in an area that has any amount of regular noise. You have to really concentrate and learn how to tune everything out.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Luis- Shokz here. We're very sorry to hear this has been your experience. We highly recommend upgrading to the latest firmware version via the Shokz app for the best experience with your OpenRun Pro. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Best Buy Employee

    Rated 3 out of 5 stars

    OpenRun Photos

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed these headphones plenty, but unfortunately I didn’t think they were a good fit for me, merely cos they kept pulling back. The audio was great, and the ability to still be alert and listen to ambient sound was good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ear phones/ buds.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, easy to use. I like the out of ear style. Pricie i feel. But i do like them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid product but needs more volume

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works as advertised but needs to have more volume

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for running

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps disconnecting from my office phone on eveyother call

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for every day use nice to have so I can still hear the world around me

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    There head phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort there good but can’t use them in noisy environments

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for hands free usage and in loud environment.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Multi-function button damaged

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had these for less than two months and the press button is partially stuck down on the bottom edge, which makes it hit or miss whether it works. I still have a pair of Aftershokz I bought in early 2021 that work without any issue. So this could be a fluke or the quality has tanked since they got popular. They do what theyre supposed to do and sound fine for what they are. But hard to recommend a product that has mechanical issues this soon.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello Joshua- We're sorry to hear your OpenRun Pro is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Rated 4 out of 5 stars

    Not sure worth the cost.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work as designed. Pricey. Probably would not purchase again if I had the option.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Looks good but not as comfortable as I thought

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this would be very comfortable to wear for an extended time, but it didn’t turn out to be as comfortable as I thought it would be. Head and ear feel tired after wearing it for 45 mins.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I can finally hear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones I am a combat Vietnam vet who lost a lot of hearing these are the best. I paired them with ny LG tv and now I can finally hear all the dialog.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No alert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth doesn't alert when call is coming in. Doesn't vibrate or ring

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything they say it is. All is good and all is great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works well…

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the sound and build quality of this headphone is really nice. The price is ok, and the tech is just starting so different brands are still hard to find.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Can't reccomend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life pretty short compared to other wraparound headsets I've used. Proprietary charger was a constant annoyance, just make it USB-C like everything else. Stopped powering on after about 6 months.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello -Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Sound is poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad but not loud enough. Not worth the price. They sound great in a room or building that is quiet but in a gym workout you hear everything around you and the music

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Hear and listen at the same time.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for being in areas that you have to be aware of your surroundings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it sounds good. I only dislike the vibration it gives off on my ear.

    I would recommend this to a friend