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Customer Ratings & Reviews

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$109.99
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Comp. Value: $159.99

Customer reviews

Rating 4.6 out of 5 stars with 3882 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, open-ear design, fit, bone conduction, and lightweight features of the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones. They appreciate the clear and immersive sound, comfortable and secure fit, long battery life, ability to hear their surroundings, lightweight design, and innovative bone conduction technology. On the other hand, customers are negative about the volume, bass, price, connectivity, and microphone. They feel the volume could be louder, the bass is lacking, the price is high, the connectivity is unstable, and the microphone could be improved for better call quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 171 Showing 3,401-3,420 of 3,882 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works well…

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the sound and build quality of this headphone is really nice. The price is ok, and the tech is just starting so different brands are still hard to find.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too much concentration

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have difficulty use using this item in an area that has any amount of regular noise. You have to really concentrate and learn how to tune everything out.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Luis- Shokz here. We're very sorry to hear this has been your experience. We highly recommend upgrading to the latest firmware version via the Shokz app for the best experience with your OpenRun Pro. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 4 out of 5 stars

    Hear and listen at the same time.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for being in areas that you have to be aware of your surroundings.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound is poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad but not loud enough. Not worth the price. They sound great in a room or building that is quiet but in a gym workout you hear everything around you and the music

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Akward wear.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Akward wear. Definitely only use is when running, cycling, or activities where the back of your head doesn’t rest against something. Not comfortable to wear at home in rest/relaxation activities

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenRun Pro. The mini size may be a more snug fit for you. We kindly ask that you reach out to BestBuy Customer service directly to learn of their return policy, if you decide these are not a good fit for you. Thank you! AfterShokzCHT

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it sounds good. I only dislike the vibration it gives off on my ear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume is not loud enough and call don’t connect fast enough

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pro shocks head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable to wear with glasses for long periods of time. When battery gets to medium they lose connection constantly with my iphone 13 max. Iam disappointed in quality but its a great concept to not have anything in your ears.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Can't reccomend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life pretty short compared to other wraparound headsets I've used. Proprietary charger was a constant annoyance, just make it USB-C like everything else. Stopped powering on after about 6 months.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello -Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Wouldn't recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're okay. I thought that they would be better than my beats but the vibration from the audio is annoying against my temple. Sound quality is not all that and its not worth $200

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Shokz review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall. Price is a bit high. Battery life is great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for iPhones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work well on an iPhone! Although you can listen to music with no problems if a call comes in and your on a iPhone you will drop the call. My friend has one on his pixel and they work fine for him.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Overall pretty good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset really helped out while at work and at the gym.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    comfortable but lacks in sound quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice comfy headphones. I like the feel of them but wasn't the biggest fan of the sound quality, so unfortunately I had to return it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t work for what I needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had a nice sound to them but I didn’t care for the fit around the ear. I work in an industrial environment and the noise outweighed the sound.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh. They work, but a majority of the sound is transmitted through speakers. Not great if you dont want others to hear what you're listening to. I think DankPods on YouTube did a review of these,?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After wearing fur a short period of time it hurts my ears

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Headphones needs more base

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return these because of the vibration that you get when the sound is turned up the sound is good. Needs more base.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a great buy at the price point.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset was not comfortable to wear for long periods of time, Also sound quality not that great. Its take a little time getting use to the sound outside of the ears. It's not worth the asking price

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a bone r conductor

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bone conduction headphone. I can’t hear much when on my temple. Near my ears I have to ramp up the volume in a public place. Will never buy another one.

    No, I would not recommend this to a friend