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Customer Ratings & Reviews

$159.99

Customer reviews

Rating 4.6 out of 5 stars with 3875 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, open-ear design, fit, bone conduction, and lightweight features of the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones. They appreciate the clear and immersive sound, comfortable and secure fit, long battery life, ability to hear their surroundings, lightweight design, and innovative bone conduction technology. On the other hand, customers are negative about the volume, bass, price, connectivity, and microphone. They feel the volume could be louder, the bass is lacking, the price is high, the connectivity is unstable, and the microphone could be improved for better call quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 3,875 reviews
  • Rated 3 out of 5 stars

    Good quality but talk loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item for my husband and he told me he has to talk loud cauz people can't hear

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    If you need what they do then it's a no-brainer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i wanted headphones to listen to podcasts and music while walking my dogs and biking. I wish the neckband were adjustable bc i prefer a snug fit not for functionality. They a little cumbersome with glasses. But they are excellent if you want to hear music and podcasts while not losing contact with the world.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The internal speaker is not very good.when you give it a command to call some one it does not pick up and you can not here it good either!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelieveable and reliable!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, i was skeptical about this bone conduction. I searched online and read all the reviews. I took a chance and purchased one. Once i started using the headphone, i never take them off. You can still hear all the noises around you and clearly hear the music. Bluetooth voice calls are on point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent open ear sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for walking in my neighborhood. I also have the previous pair for mowing and yardwork. Combine these with good earplugs and you can protect your hearing while listening to music and answering your phone. My wife could hear and understand me, and I her while pushing the mower. Can't beat that.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mr Bobby

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bass isn't great at all. Battery life is less than my previous model, Aeropex AfterShokz. Overall sound is less crisp than older model too. Price went up and quality went down in my opinion. I will still use these but will be exploring different options.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left side does have sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a year and half, one side stopped work suddenly

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear your OpenRun Pro is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    There good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Nice back up for when my EarPods go out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not fit my needs

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable but not suitable for outdoor running in NY.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Faulty again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair of these with the same issue not pausing. It’s extremely annoying.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it does not cover up your ears so you can still hear well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its like a personal concert where ever you go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are great! I can hear the music without disturbing others and since they are not in-canal, i can hear my surroundings also. This is a huge benefit as so many people today are involved in themselves and not what is going on around them. Definitely worth the money.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Uncomfortable Wraparound Construction

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a fun way to listen, but not easy to wear. The "backwards sunglasses" placement makes it awkward and only good for using while standing.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Great idea but doesn’t deliver.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to hear in any type of noisy environment. No support for voice assistants such as Siri or Alexa . Can become uncomfortable after a few hours. Fit is difficult to maintain, can be fussy. Over all they are an interesting option with a much needed technology in today’s crowded headphone centric world. We really do need another option instead of the earbud or over ear headphone. It would definitely be a safer environment for many. Can’t wait to see version 3 or 4 if they can stay alive.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi James- Shokz here. Thanks for sharing your feedback! Voice assistant can be set up through the phone's settings. If you decide these are not a good fit for you, since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 5 out of 5 stars

    For the Perfect Run

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my wife and she says it wonderful to wear during her runs to allow her to still be aware of her surroundings. The volume limit has been ine of her favorite feature to not turn it louder than she has set. A great item and the perfect gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better then buds, great sound, perfect for the gym

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work and sounds great. Use it at the gym, never falls off. Can hear the music very well and don't have to pull them outta your ear like a ear bud type to hear people. Highly recommend. Great, full range sound. I can go 3, 1 hour workouts a week on a charge.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No microphone, ppl can’t hear you

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very disappointed in these considering the cheaper ones worked way better. Ppl can never hear me unless I have my phone close to my mouth. What’s the whole point of them if I can’t talk hands free?! Sounds far away too. Noise cancellation is false. These suck.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend updating the firmware via the Shokz app for the best experience with your OpenRun Pro. All Shokz come with a two-year warranty. Please visit our Shokz site to submit a claim. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Headache

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works well only draw back after an extensive use it gives migraine.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Battery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good but the battery. It should last longer for this price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Empty promises

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit boasts a 10 hour battery life. I purchased this unit 2 months ago to replace my beloved LG tones. I work 10 hour shifts and purchased this unit based on battery life. I get 6 hours tops. Even worse the Bluetooth audio playback skips and studders. My LG tones never did this. Ive reset the device and even cleared the cache on the app. No resolve. After a month of use the left "speaker" has started buzzing on certain bass notes. The proprietary charge connector should've resulted in me returning them immediately but i kept them to see if they wore worth the hype. Plain answer is no. If you only plan to use your headset 6 hours a day go for it. If your ok with carrying the magnetic charge cable with you everyday. Go for it. If you don't like these options, look into other headsets. Will not be buying another set of these

    No, I would not recommend this to a friend