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Customer Ratings & Reviews

$159.99

Customer reviews

Rating 4.6 out of 5 stars with 3875 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, open-ear design, fit, bone conduction, and lightweight features of the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones. They appreciate the clear and immersive sound, comfortable and secure fit, long battery life, ability to hear their surroundings, lightweight design, and innovative bone conduction technology. On the other hand, customers are negative about the volume, bass, price, connectivity, and microphone. They feel the volume could be louder, the bass is lacking, the price is high, the connectivity is unstable, and the microphone could be improved for better call quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 3,875 reviews
  • Rated 5 out of 5 stars

    All The Features I Wanted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound…and they accommodate my needing to use an earpiece to monitor separate radio communication. Satisfied buyer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Charger chord

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My charger chord got fried within a month if usage. So now i got to buy a new charger chord.

    I would recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Joshua- Shokz here! We're very sorry to hear this has been your experience. We have chargers available for purchase directly on our Shokz site, if BestBuy does not have them available. All Shokz also come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is not very clear, a little heavy to wear a long time

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two pairs but needed another to stay connected to my tablet for work. They are great and the price was also

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for activities

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit well and the sound is really good, but I guess I have gotten use to using the earbuds. Wish this set was a little louder and I would have rated them 5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work perfect for the gym and cycling.You are still able to hear your surroundings, but your focus is on the music

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Work as intended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is good. Sound is good. Just understand will sound slightly muffled as its not directly in ear. If you max the volume you get some vibrations on head

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible reception right out of the box. At the price point they should be way better. Returned this item.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really for me I don’t care for the vibrations on the side of my head

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Stephanie- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Sound Level Very Poor ,standard Headphones are bet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found that the Shokz OpenRun Bone Conduction Headphones was OVER RATED and it stated would be good for person with a hearing loss. Found the Sound level is not loud enough had it at 100 percent and could barley hear it . Connected with TV with no problem for Blue tooth . TV found it with no problem and listed it .

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear the OpenRun Pro did not work well for you. While Shokz has a strong community of individuals that are hard of hearing, as a sport headphones company, we don't have the expertise to confirm whether our headphones can work for any particular person or medical condition. Please reach out to BestBuy directly if you would like to return your Shokz. Thank you! AfterShokzCHT

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought theses specifically for hands free phone use at work. They are phenomenal for this purpose.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Open Ear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy I have in the ear buds and over the ear headphones and the open ear sounds great and you can also be aware on what’s going on around you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found a great set of headphones for the gym that can get sweatie and still stand up to the task.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ear piece

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ear piece Ive had them for the past 4 years and they upgrade the quality every set ive owned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the cheaper version. Definitely fit better than the others even on smaller heads

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. At least you use where you need to have your ears uncover, it is not a good option to listen anything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ok at first.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great at first but then over time people can’t hear me over the microphones. Also found it hard to hear anyone or music in loud environments without wearing earplugs.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. To resolve the low volume issue, there is also a phone setting that may help!
      -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. Please reach out to our Customer Happiness Team or visit our website to submit a claim. Thanks! AfterShokzCHT

  • Rated 5 out of 5 stars

    Lightweight and keeps your ears open

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can hear everything around me and my music, and it doesn't bounce around like my neckbands.

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these immediately. Terrible bass. Terrible sound quality.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound system on them is trash.............................

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT