Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$159.99

Customer reviews

Rating 4.6 out of 5 stars with 3874 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, open-ear design, fit, bone conduction, and lightweight features of the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones. They appreciate the clear and immersive sound, comfortable and secure fit, long battery life, ability to hear their surroundings, lightweight design, and innovative bone conduction technology. On the other hand, customers are negative about the volume, bass, price, connectivity, and microphone. They feel the volume could be louder, the bass is lacking, the price is high, the connectivity is unstable, and the microphone could be improved for better call quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 3,874 reviews
  • Rated 1 out of 5 stars

    Terrible compared to beats

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst headphones I’ve ever had. I would have taken them back but was a day late from the 14 days return policy of Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Metal Head Approved.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work as advertised. Only good for non metal loving simps.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello - Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Garbage..

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't recommend if youre into good sound quality. Good for podcast but thats about it

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy if you decide these are not a good fit for you. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not the greatest

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t recommended them to anyone, the sound is too easy to get lost

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello - Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun Pro! Since this order is fulfilled by BestBuy we kindly ask that you reach out to BestBuy customer service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Outgoing sound quality poor

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My customers said I sound as if I was speaking through a can. Others said I sound very far away.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please visit our Shokz site to file a claim or reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not my style

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re nice and all, but only for when your not in a very loud environment.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly so they may share their return policy. Please contact our Customer Happiness Team if you have any other questions. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    T

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad fit not adjustable, make sure you try them on otherwise you could be in for a surprise

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not comfortable

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit well. It would not stay in the ear. Not comfortable.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly so they may share their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Upsetting

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item arrived completely damaged. I tried to return the item & was told it could not be returned/replaced.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hard to wear

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not user adjustable. Did not have a comfortable fit when wearing it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not as great as advertised

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were ok but there was a ton of ambient noise so they just sound garbled

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    RETURNED NOT WHAT THEY ONCE WERE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shokz - OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones - Black Overall rating* Your review* RETURNED

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphone Option

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been good headphones so far. I like that I can hear what’s going on around me but the sound quality of my music and podcasts is good too. They’re a little big for my head but that doesn’t impact me wearing them while exercising. So far no issues with connectivity or battery.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shock pro

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not the same as the old ones. My original pair 2 yrs old much better

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent deal

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great for first 3 months. Did have to contact Shokz and they sent a replacement

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t work

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work fine right up to the the moment the volume did not work anymore

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Perfection

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect amazing headphone to wear while running all day

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Aftershock

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent 180 dollars on these for them to be quieter then the ones i bought for 130

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They vibrate way too much around the earlobes. They are very uncomfortable to wear.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Needs Upgrading

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to activate properly with phone calls, needs reviewing and updraging

    No, I would not recommend this to a friend