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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3707 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers appreciate the OpenRun Wireless Headphones for their decent sound quality, comfortable fit, and insane battery life. Many users also find them lightweight and value their water resistance and easy Bluetooth connectivity. While the bass may be somewhat lacking for some, and there may be some buzzing at high volume, the price is the biggest drawback mentioned.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 170 Showing 3,381-3,400 of 3,707 reviews
  • Rated 3 out of 5 stars

    Not for swimming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping I could swim with it, realized later that there is another specific model for that.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too expensive to have to wear earplugs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit uncomfortable after a while especially if you wear glasses. You must wear ear plugs in noisy areas otherwise you will not be able to hear. I'm a truck driver...they didn't work for me. Good for office workers.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    Not a legit option for music listening.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is basically only good for listening to podcasts. You can't actually listen to music on these thing since there's only an ok amount of mids and legitimately NO bass. There's some beeping when you try and use the buttons on these and that ends up being way too loud so it's annoying to use them. I knew very quickly these are not good and I ended up returning them fairly soon.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work as expected. Good sound quality with the ability to listen to things around you.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Yep, buy them

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so much more comfortable than ear buds. I have zero complaints about these.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Charging cable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PRO Great product...allows person to hear what is going on around them while listening to music or a book. CON The charging cable is not standard, thus I have had to order several more and I am always looking for it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unit stopped working.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them 3 weeks ago and really like the fact I was able to listen to music, videos or a phone call and able to hear my surroundings as well. I charged them overnight as normal for the next day and after 2 hours quit working. Okay so I thought maybe I didn’t have the charger connected right so I charged them and got the blue light ready to go and still wouldn’t power up. Luckily it was still in the window for return so I took them back and decided to get the AirPod Pro instead. So far so good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not like them

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To Big hurt my ear can not wear my glasses I won’t Bluetooth hearing aids I thought that’s what I was getting

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun. We do have a mini size available, that may be a better fit for you. Our headphones are not hearing devices; however we do have customers who use them to assist with hearing, usually by pairing the headphones to their phone and accessing a hearing aid app like Petralex, Ear Spy, Ear Trumpet, or Hear You Now. These apps use the mic on the phone to pick up surrounding sound and transmit it through the headphones. If you decide these are not a good fir for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect headphones and quality sound Perfect headphones and quality sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Awesome until they Failed after two weeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound and work Awesome. Will try to find the box, Christmas present... and try to return or replace after the left earpiece quit working after just two weeks of use.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    What a let down

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible outside with the slightest breeze. Full volume and can't hear well enough to hold a conversation. Very disappointing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bass
    Best Buy Employee

    Rated 1 out of 5 stars

    Didn’t like the vibration on my skin

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I really wanted to like these. I paired the to my phone and played some dubstep music, the device could not handle the bass and vibrated on my skin, yes know these are bone conducting. Had to take them back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Great Music Output. Poor Microphones for calls.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great when playing music however every phone call was muffled and everyone kept asking me to repeat myself. I thought it was just a bad unit so I returned them and got the same model again. Had the same problem with both units so I ended up going back to the AIRs model and the problem was solved. The microphones in this model need something changed before I can recomend them to anyone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok but they aren't even close to in-ear headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    average sound quality and low volume but then these are bone conduction headphones so didn't expect much. Good for some useage but they will never replace in-ear units

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good, I just didn't like the way they fit on your face and not ears.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not adjustable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good fit around my head and not adjustable. People beside you can also hear the music. But it is nice to still hear things going on around you while listening to the music.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really good sound is terrible sounds like you're in the bathroom talking if i had the packing i would returned it

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please visit our website or reach out to our Customer Happiness Team if you need further assistance. Thank you! AfterShokzCHT

  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Not for work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for work but you have to have them on full volume to hear them in a noisy work environment.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Versatile

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes going to the gym and other long term activities pleasant.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BLACK FRIDAY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY GOOD PRICE AND THE QUALYTY IS GREAT. WE DID A GREAT CHOICE

    I would recommend this to a friend