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Customer Ratings & Reviews

Your price for this item is $34.99

Customer reviews

Rating 3.8 out of 5 stars with 419 reviews

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72%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the product's performance, speed, and service. Many users have found the signal strength and price to be acceptable, and some appreciate the coverage it provides. However, a significant number of customers have expressed concerns about data usage, and some have reported issues with activation. A few customers have also reported negative experiences with the mobile hotspot device itself.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 419 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast process. Custom service was also exceptional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Card

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used yet but have used in the past easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy wifi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box is sorta easy to set up just read and follow directions. Wifi lasts about 2 weeks with the 40gb card at average use. Good quality wifi. No cutting in and out. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mobile Hotspot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mobile hotspot product was easy to setup and use. I would recommend this item.

    I would recommend this to a friend
  • Cons mentioned:
    Data usage

    Rated 1 out of 5 stars

    Not a good hotspot option!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty sure you don’t actually get 40GB of data plus there was a lot of confusion and the store acting like they had a hotspot with the wrong serial number saying it wouldn’t work unless they changed something. Not impressed at all. Wish I had my money back on this one!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Mobile hotspot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were happy with it. Just wish there was a $50 mobile hotspot .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product is recommend it to my friends and can't wait to shop again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great and i would recommend this to anyone who is looking for intenet on the go because you can take it anywhere with you. Its small and convenient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant beat the price other companies charge 25 or 30 for 10gigs

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    abuse of customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot use Hotspot What's not scanned Before shipping 5 half hour phone calls To try and resolve If you force me To come to the store I will bring the police and criminal charges will ensue

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, easy transaction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing the 40gb data refill card for my Simple Mobile hotspot was fast and easy. The digital code was delivered to me within an hour and I was able to add it to my account.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Data plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use for sure. Would like more data in the future.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hotspot for presentations on the go

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use - works great for presentations on the go.

    I would recommend this to a friend
  • Cons mentioned:
    Data usage

    Rated 2 out of 5 stars

    More GB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like for 50 dollars the customer ahould get to GB. A dollar per gig

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    What a ripoff!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero!!! When you buy a hotspot and gig card Bestbuy automatically activates the chip. The only way you can find out if your hotspot works is to use your card. The hotspot didnot work at our property even though many other property owners have T-Mobile hotspots. When I tried to return both the card and hotspot they said they can’t refund an activated chip… which they activated and the hotspot won’t work without!!! This is quite a racket. Nowhere did it indicate it was automatically activated!! It did say it was non-refundable but not in any context. So you can by a hotspot but if it doesn’t work you are out 49.99 because you have to have a prepaid card to see if the hotspot works!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 1 out of 5 stars

    Customer Support

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product works fine, customer support process for is the pain point

    No, I would not recommend this to a friend
  • Cons mentioned:
    Mobile hotspot

    Rated 1 out of 5 stars

    Couldn't use with device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not use becasue the mobile hot spots would never work. Simple Mobile apologized and said the activation codes must have a problem. I bought two hot spots and neither one would connect. Do not get devices from Simple Mobile.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and convenient. Great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So nice to be able to use this while traveling. Was able to activate and use just when it was needed. Able to connect several devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hotspot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, only problem is talking to a real person if you have any issues . automated service wants a simple mobile phone # to get help. but i dont have cell service with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RECOMMEND

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORTH THE MONEY. THE ONLY THING IS BECAUSE WE ONLY USE THE HOTSPOTS AT BIG EVENTS NOT THROUGHOUT THE YEAR, YOU HAVE TO CALL EACH TIME TO ACTIVATE THE ACTUAL HOTSPOT BEFORE YOU CAN LOAD THE 40G CARD

    I would recommend this to a friend