Customer Ratings & Reviews
- Model:
- 9960
- SKU:
- 12237083
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
The machine eat material Needle threader has probl
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is junk do not buy it I got this February 27 21 and I’m going to return it because it eats up the material it won’t do the stitches and he gets jammed in the machine his machine is a piece of garbage I called Sanger they told me to put a paper towel underneath her vacuum and I said the video don’t show that so I put the paper tower and it just ate the material I couldn’t get it out then she tells me to take it apart The cleaning I said it’s not even a day old don’t buy this machine!!!!!
No, I would not recommend this to a friendBrand response from SINGERSewingCompany
Posted .Thank you for your review. We are very sorry to hear you had such a frustrating experience. We really appreciate you bringing this issue to our attention and we will share your feedback with our product design team.
- Pros mentioned:Thread cutter
Motherboard Goes Out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give less than 1 if I could. This machine is a seamstress’s dream but one little caveat... the motherboard, and there are 2 in this machine, cannot be replaced. It is no longer made. So, now I have a useless hunk of metal. I’m sad about this. Making button holes are so easy. The machine even has a foot to see on buttons. I love the built in scissors. The drop in bobbin is easy to use. But now I have to toss it all out and think about what machine to get next.
No, I would not recommend this to a friendBrand response from SINGERSewingCompany
Posted .Hello Caffy,
Your review is very concerning to us . We would very much appreciate it, if you would contact our customer care team by emailing us at talktous@singerco.com (Please put "Review" in the subject line of the email) about your recent experience and one of our Customer Care agents will follow up with you. Thank you for your cooperation.