Customer Ratings & Reviews

The installation people were great and went smoothly, but the ordering process and installation date process was a bloody mess. It was horrible paying for something and being told you don't know where it is and having the installation date changed multiple times.

The installer was very efficient - complete the wall oven installation by himself- took him less then 30 mins. fast and did great job...but some of the installers take couple hours.

Horrible service. Sells an item that can't be installed because their measurements aren't true. States 30 in...wall spacing 30 in. Wouldn't install because spacing is 30 in and oven is 28 in

This is a replacement from a previous purchase. Original purchase was Mar 2021. Warranty repair took too long for replacement part which lead reorder. After 5 months still no Appliance.

They arrived on time, were knowledgable and very efficient.

The installation went well. It took six times for them to show up with the unit. They set my appointments and no showed or day of cancellation without explanation.

Great oven, took a while to receive, but everyone did. Instillation was a great job. Works well, large door glass is a plus, 3 racks very nice for a 27 inch oven.

Where really good where not geek squad which I liked local people that did a fast friendly job. I'm actually going to have them do another small job for me

installers did not use pipe dope on unit or pipe, which created gas leak. Had to have gas company out and eventually plumber to fix Would not recommend this service. Installers also missed screws on securing unit in the wall.

Wanted that I Made a New electric Line and dont use actual that has Been in used and they didnt want to make it

This is the worst wall oven I could have bought. After 2 years and minimal use the touch screen will not work and Whirlpool has about the worst customer service I have ever experienced!

Best Buy Hauled away my old oven/microwave unit today Sept. 7, 2021, but they did not send someone to install the new oven that they dropped off on Aug. 25, 2021.

Rather than bore you with all of the endless details of this nightmare, let's suffice to say that the GE oven delivered on 7/5/16 was not installed, and finally picked up on 8/2/16 when a slightly smaller Bosch oven was delivered to fit the tight space. Following the debacle of the original deliver/install crew on 7/5, I had received assistance on 7/21 from a helpful associate at Pacific Home & Kitchen of a different Best Buy from which I ordered the GE oven. She patiently listened to the details of the botched GE oven delivery/install.(and pursuing runaround with the original Best Buy and Geek Squad) as I tried to resolve the problem. She then stated she could refund the GE oven AND installation fee, helped me select the Bosch oven to fit tight space, and arranged pickup of GE oven, which was sitting in my living room. (my old oven, which worked, had been removed and hauled away on 7/5 in the box of the new GE oven.) While awaiting the pickup/delivery on 8/2/16, I was contacted by phone and email by a polite Best Buy "case manager" who said she would be handling the refund of returned oven. The credit for the GE oven was posted to my VISA on 8/16/16; however the GE install fee was not credited (as had been promised by Pacific sales assoc. on 7/21). I have emailed the case manager 8/17/16 and 8/31/16. to inquire about getting the refund for install. I have had NO response from her-via email or phone. If for some reason, Best Buy has determined I am not entitled to this refund, she should minimally respond to my request with an explanation. However, I can assure you that anyone who hears the complete story of problems with original install crew would be convinced I am entitled to this refund. Sadly, many of the Best Buy staff-in stores or on phone have been very polite, and I'm not pointing fingers at any particular person. But the bureaucratic nightmare of trying to resolve a problem, and getting the runaround for over two months has certainly led me to not recommend Best Buy or their installation services. I also realize that Best Buy contracts with a 3rd party for delivery and install. Nevertheless, I strongly feel that Best Buy needs to fully stand behind these services. Finally, my rating is one star only because rating it lower didn't seem to be an option. (Believe it or not, this was the condensed version of my saga.)

Was never installed sent unqualified people who said that they could not install the microwave because the opening needed to be a half inch modification

when tech came in the house and see the place to put in the microwave , he told us won't fit. Such disappointment, when we call on the phone the tech said it will fit.

Microwave oven installed by Best Buy does not work. It goes through the motions of cooking but doesn’t hear the food! This is an expensive microwave. Inexplicable.

The crew was very professional. They installed my new oven in no time at all and hauled my old oven off for a very reasonable rate.

0 stars The worst installation service ever. They installed the oven so terribly wrong that the wooden drawer right next to it is jammed and doesn’t open

Great big viewing window into a beautiful blue interior. SatinGlide roll out extension rack is very smooth. Cleans up easily.

Just delivered today and was not installed again scheduling glitches. Will set 6th appointment for installation