Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 833 reviews
(833 customer reviews)Rating by feature
- Service4.2
Rating 4.2 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
to a friend
Rated 5 out of 5 stars
Excellent Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick, polite, professional service. Technicians used care to make sure no damage was done to cabinets during installation.
I would recommend this to a friendRated 5 out of 5 stars
The Pro...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with Quintin from XPO who did the installation of our new kitchen appliances. He really knows what he is doing...
I would recommend this to a friendRated 1 out of 5 stars
Oven is good installation sucked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful like everything else done. Best Buy is such a disappointment in all ascpets. Sucks that I opened a credit line and have no choice but to give them my money
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers damaged my property and a complaint was sent to Best Buy’s insurance company. They have not contacted me and refuse to answer any calls or emails concerning this issue.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not show up 1st time and late the second.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sad to report that they did not even show up the first time. Then when rescheduled BB reneged and pushed the second appointment out more than a week. After all that the installer was late!
No, I would not recommend this to a friendRated 1 out of 5 stars
Gas line damage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a rental property. Defect in gas line. Installer refused to install. It was an open box in store
No, I would not recommend this to a friendRated 5 out of 5 stars
install was the best with great customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install team was great. Did a super job, very professional, and make sure everything was done right.
I would recommend this to a friendRated 1 out of 5 stars
Paid but did not get the service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installer did not finish installation. I requested a refund but have not been contacted. Very disappointed!!
No, I would not recommend this to a friendRated 5 out of 5 stars
EXCELLENT VALUE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reviewing several appliance packages, found this to be top of the line package for kitchen appliances.
I would recommend this to a friendRated 1 out of 5 stars
Bestbuystinks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse experience ever, would never recommend, they did not have the knowledge or willing to install any of the appliances we bought.
No, I would not recommend this to a friendRated 1 out of 5 stars
Red Tape Run Around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased appliance and had Geek Squad install item. Damaged house in the process, and now I am getting the Red Tape run around.
No, I would not recommend this to a friendRated 5 out of 5 stars
Looks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to order about 2 weeks wait and installation Think it was in stock just install date was backed up
I would recommend this to a friendRated 1 out of 5 stars
No show! Such a waste of time!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had this delivered! ! Was supposed to be done yesterday! No show!
No, I would not recommend this to a friendRated 1 out of 5 stars
wall oven nonimstall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They wouldn't install it - "needed parts." and the cabinet opening was a tight fit.
I would recommend this to a friendRated 1 out of 5 stars
Best buy sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sucks never ever will purchase anything ever again from them.
No, I would not recommend this to a friendRated 5 out of 5 stars
Nice Guys
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys did a great job installing and did it in a timely manner. Very professional.
I would recommend this to a friendRated 1 out of 5 stars
Not professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not professional, kept rescheduling wanted to do it on their time, would not recommend. Installed microwave myself and hired the oven for 1/4 of the price.
No, I would not recommend this to a friendRated 1 out of 5 stars
TROUBLE - DID NOT GET SERVICE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Best Buy, but did not get the service. HELL, Didn’t even get the oven yet. Waited on hold for over an hour.
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful jnstall experience.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed. Delivery couldn’t have been worse. Refused to install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Microwave installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did Not install properly. Were in hurry to leave as it was 5pm.
No, I would not recommend this to a friend