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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 527 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

77%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 527 reviews
  • Rated 5 out of 5 stars

    Perfect lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome product works perfectly. Easy to set up and operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service! Very professional technicians, knowledgeable and quick !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Smart lock very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very professional what they do ..I am very happy with my door lock. Thank u Geek Squad :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refund for Home Alexa System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff at Phillipsburg Best Buy went above and beyond to help us with this refund. I cannot thank Kirk, Liam and Ed enough for all they do to help us with this return. Kudos to your great staff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and installation top notch, Will continue using Geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not an easy installation, as my door is slightly warped. The tech had to work hard to realign the lock and strike plate, but he did it! I had to call Nest later to finish the phone app install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TotalTech is worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was prompt, fast, and courteous. He walked me through everything and ensured it all worked before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad @Huntington the best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were fabulous! Connected everything & explained in detail how it works! Always on time and knowledgeable. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation tech was very very helpful. He replaced the poorly functioning smart lock with ease and professionalism. Very much appreciated his timeliness and helpful nature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the job done with a great attitude and little mess. Can't ask for much more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful! Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not have done this myself with all of the issues that popped up! Very glad I called on the pros, who were knowledgable and professional and figured out everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely service with knowledgeable personnel providing the install. Happy with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best item I've purchased in a long time. Love the ease and safety of this item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen did a fantastic job, installed the smart lock and walked me through the process on how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hassle free stress free they do everything for you and we’re promt and clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Security that Suits Your Needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very informative, listened to our needs and advised us on the best products that suited what we were looking to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqad installed my Nest Deadbolt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my Nest dead bolt professionally. Highly recommend Geek Squad. He explained all details expertly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech was excellent didn’t take him long to install lock and walked me through programming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Geeksquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my geek squad agents. They went the extra mile during my install which was not particularly easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    H Install my smart light and very easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers got here early they install the smart lock no issues got it set up where I could use it on my phone or the keypad works great not much else to say

    I would recommend this to a friend