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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 524 reviews

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  • Value

    Rating 4.4 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

77%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 524 reviews
  • Rated 5 out of 5 stars

    Smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job ! Dylan was so kind and he knew it what he was doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was extremely knowledgeable and very friendly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unprofessional Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm bitter-sweet about these geek squad guys. I wouldn't say I like this company policy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    When connected, awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Geek guy worked hard to no avail. Rescheduled and Michael had this up and running in no time. Hats off to Michael!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Instal. Good communication.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation well done by Geek Squad Giovanni. Called to keep me well informed while having traffic issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Smart Lock Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job installing my smart lock. I would recommend using Geek Squad for your Smart Home installation needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yale safe locks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent locks for the money. They work well without problems. I feel more secure now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed Smart Key lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squard installed my Schlage Encore lock in 15 minutes! Door lock was flawlessly installed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LakeLife

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Geek Squad did a fantastic job installing my Smart Door Lock, very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added internet modules to recently installed door

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock modules were added to my Yale locks for internet access and work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service members are very helpful and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yale Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing job. Quick, neat and efficient! Worth every cent!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Total waste of time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total misunderstanding came out with nothing to install

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was fantastic. Every Geek Squad interaction has been wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad "Rings" for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my "Ring" doorbell and it works perfectly. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, timely, and friendly service. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed my yale smart lock smoothly and showed me how to work the app settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We tried to install our door lock and the door would not close properly. Best Buy came out 2 days later and got it done perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech install of smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install tech was very respectful of my home and prompt to address any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed all smart home devices quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and connected the yale door lock, set up and connected the Nest hub and hue lights

    I would recommend this to a friend