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Customer reviews

Rating 4 out of 5 stars with 520 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

77%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 520 reviews
  • Rated 5 out of 5 stars

    Installation of lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was extremely knowledgeable and very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved my smart lock install. The guy was nice and professional. Very helpful, he set up the app for me and every thing.Love unlockingt my door from my phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor 3rd party service again and no real solutions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor overall service again. Especially because of the garbage 3rd party system best muy continues to incorporate for it members. I am stopping my membership since it has declined drastically since its inception.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was not able to install my door lock. They were able to install the rest of the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yale Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing job. Quick, neat and efficient! Worth every cent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service members are very helpful and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yale safe locks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent locks for the money. They work well without problems. I feel more secure now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, timely, and friendly service. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Instal. Good communication.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation well done by Geek Squad Giovanni. Called to keep me well informed while having traffic issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed Smart Key lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squard installed my Schlage Encore lock in 15 minutes! Door lock was flawlessly installed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added internet modules to recently installed door

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock modules were added to my Yale locks for internet access and work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When connected, awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Geek guy worked hard to no avail. Rescheduled and Michael had this up and running in no time. Hats off to Michael!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unprofessional Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm bitter-sweet about these geek squad guys. I wouldn't say I like this company policy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was fantastic. Every Geek Squad interaction has been wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LakeLife

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Geek Squad did a fantastic job installing my Smart Door Lock, very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad "Rings" for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my "Ring" doorbell and it works perfectly. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Smart Lock Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job installing my smart lock. I would recommend using Geek Squad for your Smart Home installation needs.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cost me money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The deadbolt needed to be aligned the service tech said he could not do that. It cost me over $120 to gets locksmith to do o five minute job. Also the tech didn’t know this lock had smart key capability when I asked.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed my yale smart lock smoothly and showed me how to work the app settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech install of smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install tech was very respectful of my home and prompt to address any questions.

    I would recommend this to a friend