Customer Ratings & Reviews
Customer reviews
Rating 4 out of 5 stars with 521 reviews
(521 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 5 out of 5 stars
Smart lock installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed the lock and got it working in no time
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
Guy did it so quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed my smart lock on my front door.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
PERFECT INSTALLATION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GEEK SQUAD INSTALLED OUR SMART DOOR LOCK WHICH LOOKS GREAT AT OUR FRONT DOOR.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
Ring installation went well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service individuals install my Ring products with professionalism.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
Simple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We prefer a professional to setup our devices as it just makes it simple
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
reprogramming my door lock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was real nice and quick and understanding.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
Friendly service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes it so convenient to have a professional take care of your product
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
I love my nest
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my nest when it is working although it can b a bit of a pain
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 2 out of 5 stars
Ehhhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed the door lock, but seemed like they didn't know how to help connect the smart features. I purchased the Lockly Secure pro and it's garbage. $350 for a lock that has smart features from the year 2000. I can't even connect it to Alexa.
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Smart door lock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is horrible along with 3 delays causing me to miss work. Ask for supervisor each time never returned call. Lots of money spent at Best Buys. Requested refund for all the time spent dealing with this matter.
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendRated 5 out of 5 stars
Instal door bell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was very knowledgeable and he was puntual
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
Great lock they installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice job and really makes life easier when you call the Geek Squad.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was completed quickly and without disrupting office work flow.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
Good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a good job with the installation and answered all questions.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 3 out of 5 stars
Acceptable service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to make more and better suggestions to customers. But good overall
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad member patiently made sure everything worked. All good!
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
Does the job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described.100% satisfied. Perfect camera image. Essy to ise.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
Good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Easy to use. Easy to Install. Nice application
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 5 out of 5 stars
Agents were good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My agents were very good and showed me how to use everything
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 1 out of 5 stars
Product great install the worse.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Regional Manager(Justin Meade) on down was horrible at best. He does not return emails nor calls after the products were finally installed after multiple tries and people from best buy coming to my home to install products I purchased for Smart Home system. I personally would never use GEEK SQUAD for anything ever. They sub out all work. Different people show up to your home. If they have an issue coming they don't call you. They basically just don't show up at all. You have to call them to find out what's going on. This happened to me TWICE during the install process. Regional lied and stated there would be compensation for time wasted as I sat at home on multiple occasions to NO SHow No call TECH's. THIS NEVER HAPPENED. I NOW UNDERSTAND WHY SERVICE IS SO HORRIBLE IT STARTS AT THE TOP.
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your experience with us. As you can understand, this isn’t the kind of experience we’d hope any of our clients would have when choosing this Smart Door Lock Installation service with us. We hope you give us another opportunity to better serve you in the future. For additional support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.