Customer Ratings & Reviews
Customer reviews
Rating 4 out of 5 stars with 521 reviews
(521 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Unable to do the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.St Pete store doesn't drill holes..Waste of my time using this store. I checked with my regular store and they would have done it. Hired a handyman .half the price..
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm very sorry to hear about this poor experience. It's definitely not the level of service we aim to provide. We appreciate the feedback and insight and will utilize it as best we can. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
front door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.front door install by a contractor- messy job - ensure someone from the Geek squad comes and installs your products.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 1 out of 5 stars
Never showed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nobody ever came.... 3 hours on phone trying to get an answer. Offered to reschedule a month later... no thanks
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they installed it and after they left, it stopped working so I hired them to come out and it happened twice. Not happy at all.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 1 out of 5 stars
Subpar Nest install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Locks did not get set up correctly. App was not set up at all and initial pass code does not work.
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Nest X lock was apparently defective.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was unable to get the door lock to work. It would not pair with the wi-fi in the house.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 1 out of 5 stars
Not installed properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yale - Smart Lock Wi-Fi and App with Touchscreen and Deadbolt with Keyway - Black Suede - not installed properly.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 1 out of 5 stars
Mixed review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was unable to install it appropriately and had to remove part of our lock. Often times does not respond to our simply safe app.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 1 out of 5 stars
Not good experience with geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They dont tell you when purchase lock they probably wont be able to complete it.
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendRated 1 out of 5 stars
The worst experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The company that was hired was terrible and very unprofessional, the person bad mouthed Best Buy every second he could.
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Home security
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not even show up to get the work done. So today I finally used another company to get my home security set up
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Smart lock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents didn’t show up. Excuses after excuses. Purchase items since June 30th
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to schedule a few times. They confirm the day before and no one showed up.
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer didn't spend time to line bolt up with the side of the door. Have to play with the door to use lock properly. You should reinstall.
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for reaching out. You're right that everything should be aligned. Please call us at (800) GEEKSQUAD or (800) 433-5778 and we'll see if we can find a way to get this smart lock working correctly.
Rated 1 out of 5 stars
Sells services they don’t offer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sold me the lock, charged me for install, then told me they couldn’t do it. Still waiting on a refund
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician could not install it, Hoping they will send another squad member who can!
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Good program, horrible technicians
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good program - horrible, lazy, rude incompetent workers.
This review is from Smart Door Lock or Deadbolt Install
I would recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t do it. Terrible service totaltech is a scam.
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Installers did not know how to install!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did not know how to install. Broke my transformer.
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friendRated 1 out of 5 stars
No show, no follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Third party installer was a no-show. After alerting Best Buy, there was no followup
This review is from Smart Door Lock or Deadbolt Install
No, I would not recommend this to a friend