Customer Ratings & Reviews

I have to say I was very impressed with the service and professionalism of my Agent. I only did this because it came free as a promotion with my purchase but definitely glad to have it. The Agent was very professional, polite, and knowledgable. I will definitely consider using them again in the future!

At the time I purchased this new lock, Best Buy/Geek Squad was offering free installation. I am so glad I waited to buy until the installation was offered for free. There was no way I would have been able to put it in. The technician was quick, efficient, and did a great job. Would highly recommend.

With Friendly he’s helping me and all this service asking he he provided the best he can. Thank you.

This is a amazing service and the technician was really good. Except the other person cancelled on previous day and new person was sent next day. Stay protected. Stay protected. Stay protected. Stay protected.

The technician arrived on time and performed the service on our smart lock without a problem.

He was timely, efficient and knee the product very well. He was able to advise me on added features.

I had a best buy geek squad installer come, not a 3rd party contractor. There were very nice and efficient and ensured everything was set up before leaving.

The agent was thorough and helpful. Not only did he install the device perfectly, he offered further insight and perspective on keeping the home safe. The product works great as well.

They installed the some door locks and was very good at it

The keyless door lock is very convenient. The agents were very friendly and installed the lock for me. Very professional and great service!

The agent was prompt, professional and took time to explain how the digital lock works and how to change the battery when it goes dead.

They’re installation was very quick, but they did not offer to assist us in setting up the app on our phones to connect with the lock device. This is disappointing and frustrating.

The smart door lock is exactly what I wanted and works perfectly.

Brad did an exceptional job! The installation was perfect and he was great at explaining how everything worked! I have and will continue to request him on all Best Buy installations!

Tech was onsite and ontime for getting the Yale lock installed. The locksmith ensure everything was working fine and gave us a tutorial on how to use the keypad and the app. The tech was very professional and knowledgeable with the product.

The lock was not fully installed. I got the sense that the person installing the lock did not know much about the Google Home app or the Nest app, which is critical to making sure it all works. I still had an uninstalled piece of the lock system that the Geek Squad person said couldn't be installed but my brother in law was able to easily install (the piece that the bolt goes into) I still am not able to use the lock through either the Nest app or the Google Home app and it's very frustrating.

Love my new door lock. Very convenient and I like how you can get different codes out and then arrest them all and change them whenever you want. Definitely super easy to use.

The guys install a thermostat and a front door lock. There were some technical challenges mostly because of the wiring in the house, but they stuck with it and got the system working.

Lock was a little too big so they cut and made hole bigger so lock can fit perfectly,and they connected lock to my wifi and installed app on my phone and made sure everything was working before they left. Excellent service

Paul and David were really nice, decent, easy-to-work-with, knowledgeable, and very friendly but highly professional. Paul called afterward to check if everything was right. very nice person.