Customer Ratings & Reviews

The agent was fantastic. She was on time, professional, knowledgeable, and efficient.

I love Geek Squad they do all my installation from my appliances , security cameras, television, surround souds, echo and my smart locks . Love it

The appointmet was scheduled for 11am-3pm. At 2:11pm a tech called stating he was running late and would be at my place at 3:30-3:45pm. I was ok at that point. At 3:55pm since no one showed up and no one called, i call the number the tech called me on only to get that he was not going to make it. Called best buy to find out what is going on and to get this issue rectified o ly to be hung up on. Called back again, after a lengthy back and forth and refusal to be transfered to a supervisor i was told that i will be receiving a call within 30 minutes to schedule a same day installation on my item. It has been over an hour since but no one called and no one came. I expect this service from a handyman founf on craigslist but i think they are more punctual and diligent then best buy installation team, this is just unacceptable and there is no excuses here. No one called back. No one made it the way it needs to be and no one offered anything to rectify the situation, this is just unacceptable to me. I expected more from best buy, especially for totaltech members that they advertise so much, that does not make a difference at all.

The agent was thorough and helpful. Not only did he install the device perfectly, he offered further insight and perspective on keeping the home safe. The product works great as well.

They’re installation was very quick, but they did not offer to assist us in setting up the app on our phones to connect with the lock device. This is disappointing and frustrating.

Excellent installation service. Courteous, professional. They went out of their way to explain the device and its features

Tech was onsite and ontime for getting the Yale lock installed. The locksmith ensure everything was working fine and gave us a tutorial on how to use the keypad and the app. The tech was very professional and knowledgeable with the product.

Installation was OK. but the person making the install was not a Geek Squad Agent. He was a contractor assigned by Geek Squad. It was the first time he had seen this lock, and had to follow the instructions just like I would have had to. I could have done it myself, it was very simple.

I had a best buy geek squad installer come, not a 3rd party contractor. There were very nice and efficient and ensured everything was set up before leaving.

This was my first experience having Best Buy's Geek Squad do an installation. We had the Yale x Nest small lock installed on our front door. lIt was quick and easy and set up perfectly in no time. We've had no problems and are happy with the product and installation.

The lock was not fully installed. I got the sense that the person installing the lock did not know much about the Google Home app or the Nest app, which is critical to making sure it all works. I still had an uninstalled piece of the lock system that the Geek Squad person said couldn't be installed but my brother in law was able to easily install (the piece that the bolt goes into) I still am not able to use the lock through either the Nest app or the Google Home app and it's very frustrating.

Lock was a little too big so they cut and made hole bigger so lock can fit perfectly,and they connected lock to my wifi and installed app on my phone and made sure everything was working before they left. Excellent service

The keyless door lock is very convenient. The agents were very friendly and installed the lock for me. Very professional and great service!

Brad did an exceptional job! The installation was perfect and he was great at explaining how everything worked! I have and will continue to request him on all Best Buy installations!

With Friendly he’s helping me and all this service asking he he provided the best he can. Thank you.

The guys install a thermostat and a front door lock. There were some technical challenges mostly because of the wiring in the house, but they stuck with it and got the system working.

The agent was prompt, professional and took time to explain how the digital lock works and how to change the battery when it goes dead.

Paul and David were really nice, decent, easy-to-work-with, knowledgeable, and very friendly but highly professional. Paul called afterward to check if everything was right. very nice person.

Love my new door lock. Very convenient and I like how you can get different codes out and then arrest them all and change them whenever you want. Definitely super easy to use.

I could have done this myself, but I am a perfectionist (read picky) and I knew it would take me forever if everything wasn't JUST right. This guys did a great job, even returning to fix a problem that happened after the fact.