Customer Ratings & Reviews

100% satisfied with the service Jason Mcneal and James Piercy very professional and knowledgeable would highly recommend.

The installer was on time and knew exactly what needed to be done to complete the installation of my Ring floodlight cam. He and his assistant were very friendly and finished the job quickly.

Juan Carlos was professional and showed great workmanship. He even suggested a better place for us to install which picked up more areas. 5 starz

Ring Floodlight Camera installed and working. No charge for installation because of my Total Care/Geek Squad membership.

The agent did a very good job. On time and very knowledgeable.

Mark was great, very helpful and patient, willing to ensure the job was complete to our satisfaction.

The agent did an awesome job mounting my flood light camera quick and professional

This installation was not completed. We purchased the security system back in February and the soonest available installation was 4/7. The week of the installation we received an email and multiple text messages to confirm the appointment. The day of the appointment someone through best buy or the geek squad went in and changed the appointment date without our knowledge. Whoever did it moved it to 4/11 not knowing if the appointment would even work for us. The time the technician was supposed to arrive was between 7am-10am. He did not show up until 4pm. Upon his arrival, he was very unprofessional and short with my husband. We had wet concrete and he stepped in it.. we had to pay to have it fixed... he let our dogs our of the house... they also stepped in the wet concrete.... At this point, he was creating such a ruckus that we asked him to leave. We did not end up getting our installation completed even though they marked it as complete and it has been 2 weeks and we still have not heard back from Best Buy. We have spent a lot of money with Best Buy and I feel like they do not want to make this situation right!

The person who came to install my camera was very good and did an excellent job. He also showed me how to use app

Never got them installed Because kept getting cancelation from geek squad or third party.

Excellent service technician. He was very thorough and quick. Also very knowledgeable.

The geek squad has helped us mount our tv, installed our ring security system, flood lights, and door bell. Very professional!

they try there best to do the right thing and try to solve any issues if any arise

The technician did a very good. He was efficient and completed the job in a short period of time and did not leave a mess. He explained how everything worked which I appreciated.

The young man was punctual, fast, efficient, and friendly,

They were very professional and did a great job! They got a job I’ve been procrastinating on complete and I’m so happy! The process was very easy to arrange their services. I’m glad I got this service plan.

This outside company (3rd party )installer was very experienced, knowledgeable and quick installation

We are repeat customers and we had Kirk do a home visit to find the perfect security system for our home. He takes the time to educate us and makes customer service a priority at all times.

they need to work on their customer service team in the store and not have representatives be so arrogant, rude and condescending

The agent that mounted the flood light was great in installation and explaining how to utilize the floodlight throught Ring services.