Customer Ratings & Reviews

Quick and explained hoe items worked. Called a day before coming over and 30 mins before coming to my house.

The technician did a very good. He was efficient and completed the job in a short period of time and did not leave a mess. He explained how everything worked which I appreciated.

They were very professional and did a great job! They got a job I’ve been procrastinating on complete and I’m so happy! The process was very easy to arrange their services. I’m glad I got this service plan.

Ring Floodlight Camera installed and working. No charge for installation because of my Total Care/Geek Squad membership.

This installation was not completed. We purchased the security system back in February and the soonest available installation was 4/7. The week of the installation we received an email and multiple text messages to confirm the appointment. The day of the appointment someone through best buy or the geek squad went in and changed the appointment date without our knowledge. Whoever did it moved it to 4/11 not knowing if the appointment would even work for us. The time the technician was supposed to arrive was between 7am-10am. He did not show up until 4pm. Upon his arrival, he was very unprofessional and short with my husband. We had wet concrete and he stepped in it.. we had to pay to have it fixed... he let our dogs our of the house... they also stepped in the wet concrete.... At this point, he was creating such a ruckus that we asked him to leave. We did not end up getting our installation completed even though they marked it as complete and it has been 2 weeks and we still have not heard back from Best Buy. We have spent a lot of money with Best Buy and I feel like they do not want to make this situation right!

We are repeat customers and we had Kirk do a home visit to find the perfect security system for our home. He takes the time to educate us and makes customer service a priority at all times.

3rd party installer (Pablo) did a great job, and made sure everything worked as expected

The geek squad has helped us mount our tv, installed our ring security system, flood lights, and door bell. Very professional!

Mark was great, very helpful and patient, willing to ensure the job was complete to our satisfaction.

The person who came to install my camera was very good and did an excellent job. He also showed me how to use app

The tecnician came at the time he said he would arrive and my floodlight camera was installed quickly and efficiently, I understood the how to operate aspect of it and it works like a charm

The agent that mounted the flood light was great in installation and explaining how to utilize the floodlight throught Ring services.

The agent did an awesome job mounting my flood light camera quick and professional

My floodlight was installed by Bobby Martin, as it is a wired system. Bobby was very professional and kept me updated as to when he would be at my home. I would definitely recommend his services.

Excellent service technician. He was very thorough and quick. Also very knowledgeable.

The agent did a very good job. On time and very knowledgeable.

This outside company (3rd party )installer was very experienced, knowledgeable and quick installation

agents installed four ring security lights very professional took down old lighting and cleaned up all debris set up ring devices to our phones very knowledgeable about product

they try there best to do the right thing and try to solve any issues if any arise

The agent was knowledgeable, courteous, and thorough. She explained all the details of Best Buy's return policy so that I was clear as to why the return funds were delayed.