Customer Ratings & Reviews

All lights are working with sensitivity of movement.

The company that was due to complete the replacement no called no showed for the initial appointment. Did not communicate when the driver was coming for the narrowed down time window. Blamed my system for not recording calls but yet I’ve received all other calls from Best Buy & affiliated parties. A little suspicious that a truck supposedly broke down two weeks in a row n refused to make it right other then making me wait yet another week to have it fixed.

My flood light was installed by 3rd party on above 10 Ft outside wall. It stopped working after 6 months . Then I called total tech to come for trouble shooting, geeksquark came twice saying they cannot climb above 10 ft above and I shall call total tech again to get 3rd party to come. Finally a new service order created and 3rd technician needs to get the replacement part first so he asked me to reschedule the appointment. I callled total tech 6 times and spent 4 hours total on phone with bestbuy. The issue is not resolved . What a painful process

Excellent choice of equipment for my home. Great job.

Install was on time no delays . Technician answered all my questions

Through Chat I explained it was an install and I needed a junction box because no electricity They would have to go thru cedar shakes Both chat and phone call to geek squad said no to worry The workers would figure it out The tech said he could not do it and just delivered the google camera/ flood light I want a $169 refund plus $ 20 Saturday charge

we ad two sets of installers out and both were very helpful and friendly

Very knowledgeable and patient with explaining everything.

I am extremely disappointed with my most recent experience. The installation never took place as it was contracted to do! The last schedule install was set for 5-8PM January 10th a Best Buy representative showed up at ~3:00PM called. Had to leave work to meet him and when we arrived he handed us the Ring camera and informed us he doesn’t do install and left. So we wait ~4weeks many text and phone calls to have someone hand us a box we could’ve left the store with. What a waste of time for everyone involved. So my rating for this experience is 0 stars ⭐️ because nothing was done correctly.

Great job on install. Personable, kind, took time to answer questions.

They did a great job. They were fast and efficient.

Great customer service in buying, exchanging and installing this product!

My ring flood cameras have not yet been installed. The technician that came to install them (Mark) said they would not work. I had a lead come out for an evaluation and made a recommendation. He sent me a proposal with the equipment and I purchased exactly what was recommended. I’ve been working with Tom Howk but have not heard back from him since 12/20. I texted him yesterday but no response. Please have someone contact me as soon as possible. I plan on going to the store tomorrow. Please note i cannot rate the installation since it has not been done. I’m rating the in store service.

Install went very smoothly. Tech was on time and courteous.

I wanted my security camera installed I booked an appointment waited for 2 weeks after deliver. Guy did not show up reason unknown and when I called total tech to check when he/she going to be here that’s when they said technician won’t be able to make it and I have rescheduled it. Which I was okay but rescheduled was after a week why? Because technician works only on Friday. If that is the case you guys should have told me before that total tech does not have enough staff at the time of payment. ABSOLUTELY DISAPPOINTING.

IPhone reprogrammed to clear viruses and add anti-virus apps.

Very pleased with the professionalism and quality of install.

I used Geek squad to install all my appliances and devices

Good quality. Easy to use. Easy to Install. Nice application

The technician was timely, professional and helpful.