Customer Ratings & Reviews

The agents set up and got my systems working immediately. For about 1.5 weeks things were great! I could tell when intruders were on my property! Then bingo just like that, the iPhone was no longer showing me anything! My lights work as motion detectors just independently! During the day they do not work at all! I am awaiting the arrival of the installer to correct whatever is the problem.

The Ring floodcam was not successfully hooked up, and still does not operate, so that’s a negative. 1 star because, even though heI didn’t get the floodcam operating, the technician was very considerate and punctual.

Did not complete installation b/c store sold me the wrong item. Installer (Mark) told me I needed to purchase a Ring Plug In Adapter but that was the wrong item to fix the problem. Also, installer left the Ring doorbell on the house unsecured where it could be removed and stolen.

Camera goes off line every ten minutes..!! I wish I never purchased..!!

I purchased the floodlights with the understanding they would be installed. The Geek Squad tech showed up and said he couldn't do it. Not qualified for the job. I might have picked a different option for a floodlight had I known they couldn't complete the installation.

The floodlight installation was horrible and I had to cancel the service because the installer came to my house twice without the proper sized ladder. After the third time, I was told that the appointment had to be made with the special equipment team. Just horrible

Agents have come 4 times and have declined to mount the ring camera as they do not do it or don't mount anything above 10 feet. Don't understand why Best Buy keeps sending the wrong people. We get frustrated being on the phone with apologetic service but no solution.

Installation date moved or cancelled several times without being notified! Installation closed out as completed without ever seeing a service provider! Finally I was told that I would get a full refund of my $128 for the poor service and inconvenience....NEVER HAPPENED DESPITE ME FOLLOWING UP SEVERAL TIMES WITH BEST BUY!!! Absolutely Poor follow up. Sad

Was not able to install Floodlight. Bestbuy did not explain that an existing floodlight had to be present already. I paid extra money for this "Smart Floodlight" installation, and it didn't happen. Now hiring an electrician to complete the installation...

Floodlight is only partially operational. Installers did complete the installation.

The tech was a sub contractor and try to sell me his product and did not fully set up the app that went with the camera.

I didnot cancel my appointmet. I waited until my theschudule time and one call or cancel the appointment. I reschedule twice cause no was came either time, please refund my money to my account asap. I very unpet with best buy . Defenity not a waty to treat anyoe,

This is really not worth it. They don’t do wiring, they don’t do anything extra that you couldn’t do yourself. You have to have an existing light for them to replace you cannot place in any new areas.

Although when I made the appointment for the installation with the understanding that the Ring flood light was replacing another wired light, when the Geek Squad technicians arrived, they said that they don't work on high voltage wires. I was tood to call the store since Bedt Buy has a contract with an electrician. I should have been told this when I first called to set up the install.

Agents (3rd party) not Best Buy failed to properly install flood lights. Seemed like a simple install but they couldn't connect it properly to the app and one of the lights flickers while in use. Instead of diagnosing it they just said it must be defective. Waiting weeks for a new product replacement.

Never installed. Service was never used. Technicians came out and couldnt do it yet was still charged. After 6+ hours with customer service over 3 days, they had me running circles and never refunded me. I was an Elite level customer. Very disappointing.

Several appointments were scheduled and confirmed in advance and no one EVER showed up or called on those days. I am wheelchair-bound and had to hire someone to come sit with me all day on each of the appointment days, all for nothing. I canceled my entire purchase and had the Total Tech Support plan canceled and refunded.

Two batteries ran out in less than a week. It's been removed from the side of my house and is still not put back. The sales manager said he'd send up an escalation over a month ago and i haven't heard back from him.

Did not install my lighting. Twice they can out to my home and both installers found a reason why the lighting could not be installed. I ended up using another installer who did the job in a short manner of time.

I would give no stars. Went through two of these that did not complete firmware update so could not install. The install process for a floodlight through Best Buy is a nightmare. Skip it and hire a reputable electrician with a different brand of flood light.