Customer Ratings & Reviews
Customer reviews
Rating 4.1 out of 5 stars with 781 reviews
(781 customer reviews)to a friend
Rated 1 out of 5 stars
Frequent shopper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure to ask questions.. if you dont have an exisitng light panel to install the floodlights you will need to contact an electrician. Geek squad has limited access to the work they can perform.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ring floodlight camera replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to ask for a return trip to make adjustments for camera, still not right, floodlight blinding at night when I open back door—- I called someone else!!! They had to reattach it to fascia.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech that came to my home was not helpful at all and i ft like he was trying to get me to pay him more money for a service that i had already paid for.
No, I would not recommend this to a friendRated 1 out of 5 stars
No one show up to mount this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one show up to mount this product! I had to call ten times and Bestbuy didn't send an agent to mount this product! I ended up returning the product to get my money back!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Poor Service and Follow Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely poor service and follow up. I’ve requested to be called and still have not received one. Given unclear and wrong information regarding Ring install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad More Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was not focused on his work as he should have been due to having children in his car and he needed to check on them frequently. Doorbell sound is choppy and not working.
No, I would not recommend this to a friendRated 1 out of 5 stars
This installation was a horrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They arrived 1 1/2 late and you guys were supposed to call me regarding this is and never did. Terrible service on top of terrible service
No, I would not recommend this to a friendRated 1 out of 5 stars
Outdoor TV and speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Paid $3000 and nothing works. Waited two appointments to fix the issues and they never showed. Don’t recommend this company at all.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not show up for the floodlight installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did not show up for three Scheduled appointments! Waited around for the three days for them to come. Called today and they did not call back. Very disappointed
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello!
As we strive to provide expert service, I am sorry to hear that your original delivery time was missed. For assistance in rescheduling this service, please call (800) 433-5778.
^Jenni
Rated 1 out of 5 stars
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canot get them install by Best Buy. Getting the run round withe Geek Squad and Third Party installer.
No, I would not recommend this to a friendRated 1 out of 5 stars
Extra charge for installing camera Floodlights.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers refuse to install the cameras unless there was an existing electrical outlets already. Would not handle any electrical wires or components so
No, I would not recommend this to a friendRated 1 out of 5 stars
third of fourth replacement hub can not set it up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.original purchase september still not hooked up need i say more and even though Geek Squad installs everyone has there best of what they do i need someone after it is all installed, if , to show me how it works
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Michael, we appreciate your feedback. It's always frustrating to feel neglected and like your time was wasted. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Do not bother on schedule an appointment with them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your time or money on this. The technician canceled my appointment twice because he didn’t know how to install it. My next door neighbor install it for me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unregistered Charges
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not told thatI I was going to be charged for installing the device for 30 dollars after paying a installation fee already. I need to talk with them Manager.
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn’t install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not an electrician as I was told. Could not install. Need to return lights. Sick. Will return after I recover.
I would recommend this to a friendRated 1 out of 5 stars
Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both flood lights are not charging. Repairman came out without a replacement and need to setup another service. Poor service twice in a row.
No, I would not recommend this to a friendRated 1 out of 5 stars
Floodlight NOT installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was NOT completed. Only 2 of the 3 floodlights were installed. And I have not heard back since the other 2 were installed. Can you please advise when this will be completed?
I would recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good job incomplete and still no contact on when it will be completed. Also rep never has been back in contact with me all though I have emailed and text several times
No, I would not recommend this to a friendRated 1 out of 5 stars
Misleading information
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was mislead by Bestbuy, electrician could not install flood light without existing electrical connection.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad was not familiar with this install. They did not know that for the flood lights the siding would have to be removed. Nor the size of hole it would make in a house going thru the siding.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.