Customer Ratings & Reviews
Customer reviews
Rating 4 out of 5 stars with 785 reviews
(785 customer reviews)to a friend
Customers are saying
Customers regard the Smart Floodlight Replacement and Install: Existing Power highly for its overall performance, with users reporting that the camera is working well. Many customers also appreciate the quick and easy installation process. While the brightness is satisfactory for some, a few users have reported connectivity issues.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Very poor planning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were not prepared to do the installation due to the height. Still not installed!
No, I would not recommend this to a friendRated 1 out of 5 stars
Floodlight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service ever very unprofessional not reliable
No, I would not recommend this to a friendRated 1 out of 5 stars
You can make the appt but showing up a big part of
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Late initial visit, 3 no shows, returned flood light.
No, I would not recommend this to a friendRated 1 out of 5 stars
No service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was unable to install the camera. I had to pay an Electrican.
No, I would not recommend this to a friendRated 1 out of 5 stars
Hopefully was refunded
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased but due to the flood light not being able to be used in the spot I wanted this, I had to return.
No, I would not recommend this to a friendRated 1 out of 5 stars
No installers?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on someone to install this for me. Sure, I can wait..
No, I would not recommend this to a friendRated 1 out of 5 stars
Send out side venders who are not capable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never came to install . Waisted my time for nothing
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor They put it really high I can’t watch clearly
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomolete job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They left the job im complete. I had to finish the installation
No, I would not recommend this to a friendRated 1 out of 5 stars
see priors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.see my priors still waiting for a response rotten service from inside and outside by consultants and service
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. We are disappointed to learn that you experience has not meet our expectations. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Flood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would not install . I was told to call an electrician.
I would recommend this to a friendRated 1 out of 5 stars
Poorcustomerservice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed Never showed up for two appointments
No, I would not recommend this to a friendRated 1 out of 5 stars
The installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To make it simple they made my appointment i took off they didn't show
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 3 out of 5 stars
Installed Ring System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer was in a hurry it seemed. He did not take time to show us how to make things work. He did not instruct us how to connect the device with the local police. Just not satisfied at all with the lack of information provided after spending so much money for this system.
No, I would not recommend this to a friendRated 5 out of 5 stars
Flood lights with camera Ring
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is very good had to hire an electrician as going through Best Buy was unable to do! Love the product
I would recommend this to a friendRated 1 out of 5 stars
Didn't do install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person that came out to install it said he couldn't install it after he took my existing one down and then when he put it back up it hasn't worked right ever since. I think he just didn't want to stay out there and do it because it was cold out
No, I would not recommend this to a friendRated 1 out of 5 stars
Ring camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer was absolutely sorry didn’t do a job at all suppose to caecilians ring camera never checked it it lied about why etc left without saying a word customer service also lied never using this service this is what they so 8O year old customers
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad is perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team was very knowledgeable courteous and quick
I would recommend this to a friend Rated 5 out of 5 stars
Flood light camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price, easy and quick installation
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad was awesome and informative
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was on time and did an excellent job!
I would recommend this to a friend