Customer Ratings & Reviews

The thermostat is not working right fan won’t cut off

Great thermostat saves some energy monthly learns when not home and when home.. the best part is if out of town u can set to cool ur house when gonna arrive so by the time u home it will be cool

Install new thermostrat in my house. This new thermostrat works at the end. Thanks for helping out

Agent mounted my thermostat, he seems to be in a hurry and forget to connect the wires to the heater so I only have air-conditioned after he left i have to call to have a redo ,on his second visit he got it right

The technician did not arrive at the predicted time. He was very friendly, knowledgeable, and helpful in explaining operation of the application. Geek squad needs more technicians and keep clients informed of time changes for service.

Installer didn’t sync the smart sensor and now I can’t sync it myself because he pulled the plastic tab at the battery. Geek squad is coming out again to try and fix it (sigh)

It was not geek squad but third party vendor who came to install it . The process of getting in touch with the vendor was as very difficult and no one in your call center could help .

Geek Squad installation went perfectly. Installer was knowledgeable and efficient. Great job!!

I previously read about wiring needed for the thermostat, and wasn't sure if I had the correct ones, so I got the install for the Ecobee. It turns out that I did not have the C wire needed. The tech put the power extender kit (included with Ecobee) inside a box on the HVAC unit. He did the setup to connect to wifi and made sure it was working on my app, too. The installation was well worth it for me.

Air conditioner stopped working an hour after they left. I called all day to get someone to come back out. I was hung up on, transferred all over and ending up at the same place I started. Then was told someone could come back out in 2 days. It was 92 and 70% humidity. When I finally got to speak with a manager I was told someone would come the next day if I went to a store to pick up a replacement thermometer. I had the original shipped to me and at this point it was 8 PM. I finally ordered one from Amazon and installed it myself. J

Richard provided professional service and is a pleasant person. She

Flexible schedule. On time. Made sure we knew how to operate before they left.

Works well, so far it’s been pretty good no complaints

The team worked well together and had the thermostat installed in a timely manner. Reviewed the operation of this device . A pleasant experience!

Agent very knowledgeable and respectful of me. Very quick and accurate. Explained what he was planning to do then did it in time frame as expected

The contractor was insufficient to do the job. He told us there was no electricity going into the thermostat so he could not complete the job. This was VERY STRANGE since it was working prior to his arrival. We complained to Best Buy, another contractor was sent out who drew the same conclusion as the first contractor. As it turned out, the 2nd contractor was subordinate to the first. They spoke spanish the whole time - not knowing that my wife is fluent in spanish and listened to their whole conversation. We ended up hiring Hawk Plumbing HVAC to come out and look at it. Hawk concluded that wires must have touched while "hot" which blew a fuse. Hawk fixed it in about two minutes. Best Buy needs to do a better job than they currently are doing at vetting their contractors. We expected Geek Squad, we got low rent contractors that can't get the job done. We paid Best Buy for whole house coverage on installation, we did not get what we paid for. BTW... "Yes" I would recommend GEEK Squad, but not the bozo contractors.

The agent called when he was on the way to my house. He removed the old thermostat and installed the new one, explained how to operate the thermostat. He was polite and did the job in a timely manner. Thank you Geek Squad for another job well done.

Michael C. From Geek Squad installed my ecobee And Programmed in Alexa's features. His expertise, outstanding customer service professionalism and work performed are unsurpassed. Michael is an asset to your company.

Everything you would want. They showed up on time, installed both thermostats and then did a reading of AC out of vents to make sure they were calibrated correctly.

He was very friendly, and took his time to make sure all was right before he finished. He know just what to do.