Customer Ratings & Reviews

My tech (Jeff) was very nice and professional. He looked young which worried me, but I was wrong, he really knew his stuff. I had a very old system and it was not an easy change out. He did an amazing job and made sure everything was working properly before leaving. I would request him again for my next install. Thanks Jeff!

Had Geek Squad install a NEST Learning Thermostat, and the contractor that they used did an outstanding job. Very pleased with his expert knowledge and professionalism. Would recommend highly.

The technician did not arrive at the predicted time. He was very friendly, knowledgeable, and helpful in explaining operation of the application. Geek squad needs more technicians and keep clients informed of time changes for service.

Works well, so far it’s been pretty good no complaints

The installed were on time which was quite refreshing. They were very professional and helpful during and after the invention. They cleaned up after themselves so we didn't have to immediately vacuum any particles dropped during the installation. I'll be using them again if we're purchase a product that requires installation.

Professional staff and installed fairly quick and cleaned up after themselves.

Great thermostat saves some energy monthly learns when not home and when home.. the best part is if out of town u can set to cool ur house when gonna arrive so by the time u home it will be cool

Marcus was very personable and polite. He installed the smart thermostat in less than 30 minutes, and went above and beyond to ensure we knew how to work it.

I purchased my thermostat on July 18 and it is now August 15 and I have heard from no one unless I contact the store or the 1-800 number. A month has gone by and my thermostat is still sitting on my counter. All I get is empty promises of I am going to escalate this up the chain and that I will be contacted. I was never contacted.

I really enjoy my thermostat people have opposite opinion on this item but i enjoy the comfort of changing my temp anywhere in my home

The agent called when he was on the way to my house. He removed the old thermostat and installed the new one, explained how to operate the thermostat. He was polite and did the job in a timely manner. Thank you Geek Squad for another job well done.

I give this review in hindsight. Shortly after the installer informed my that the smart thermostat I bought, along with all recommended accessories, was not compatible with my furnace, he proceeded to reassemble the old thermostat and left. Shortly thereafter, although the old thermostat worked fine (just wanted to upgrade to the convenience of a smart thermostat), it stopped working altogether. I called to schedule for the installer to return and see about getting the older thermostat to work again. When he arrived days later, he advised me he could only do installs, not repairs, and that I would need to call a furnace installation company to diagnose and repair the thermostat. I did so and the tech found a fuse blown in the furnace due to the installer rewiring the thermostat wrong. The tech replaced the furnace fuse and wired the thermostat correctly, and now I have heat once again.

The agents installed two thermostats and provided instructions on how to use them.

I had a smart thermostat installed and setup. I like the new thermostat.

It was not geek squad but third party vendor who came to install it . The process of getting in touch with the vendor was as very difficult and no one in your call center could help .

The Best Buy-contracted electrician could not install the thermostat, so we hired an electrician and a technician from a furnace company. This is getting expensive. Does the thermostat work? After more than a month, we still do not know, and it’s getting cold.

Michael C. From Geek Squad installed my ecobee And Programmed in Alexa's features. His expertise, outstanding customer service professionalism and work performed are unsurpassed. Michael is an asset to your company.

Installed by a very knowledgeable tech, super easy to use via control panel or the app

The contractor was insufficient to do the job. He told us there was no electricity going into the thermostat so he could not complete the job. This was VERY STRANGE since it was working prior to his arrival. We complained to Best Buy, another contractor was sent out who drew the same conclusion as the first contractor. As it turned out, the 2nd contractor was subordinate to the first. They spoke spanish the whole time - not knowing that my wife is fluent in spanish and listened to their whole conversation. We ended up hiring Hawk Plumbing HVAC to come out and look at it. Hawk concluded that wires must have touched while "hot" which blew a fuse. Hawk fixed it in about two minutes. Best Buy needs to do a better job than they currently are doing at vetting their contractors. We expected Geek Squad, we got low rent contractors that can't get the job done. We paid Best Buy for whole house coverage on installation, we did not get what we paid for. BTW... "Yes" I would recommend GEEK Squad, but not the bozo contractors.

The gentleman was on time, courteous, and friendly. He was familiar with the model, worked carefully and efficiently, and did all appropriate checks to ensure that it was working properly, etc.