Customer Ratings & Reviews

The agent called when he was on the way to my house. He removed the old thermostat and installed the new one, explained how to operate the thermostat. He was polite and did the job in a timely manner. Thank you Geek Squad for another job well done.

AGENTS WERE SUPERIOR PLAN SUCKS PAY FOR A PLAN THE THE SERVICES ARE REDUCED AFTER YOU PAID FOR THE PLAN

Had Geek Squad install a NEST Learning Thermostat, and the contractor that they used did an outstanding job. Very pleased with his expert knowledge and professionalism. Would recommend highly.

Installed by a very knowledgeable tech, super easy to use via control panel or the app

The agent connected my new thermostat and provided instructions for use. He answered all my questions. He even setup my phone with the mobile application for the thermostat.

Great thermostat saves some energy monthly learns when not home and when home.. the best part is if out of town u can set to cool ur house when gonna arrive so by the time u home it will be cool

It was well worth the cost for installation of the thermostat. Removal of old and install of new went seamlessly. Up and running prior to tech leaving house.

The guys were courteous and efficient in installing my new thermostat.

Michael C. From Geek Squad installed my ecobee And Programmed in Alexa's features. His expertise, outstanding customer service professionalism and work performed are unsurpassed. Michael is an asset to your company.

My only regret is that the installer did not set up my Alexa to control the Nest

Marcus was very personable and polite. He installed the smart thermostat in less than 30 minutes, and went above and beyond to ensure we knew how to work it.

It was not geek squad but third party vendor who came to install it . The process of getting in touch with the vendor was as very difficult and no one in your call center could help .

The agent arrived on time, and was prompt and professional in his work. He informed me that my Nest device would not work for my household, and told me which model to purchase instead. Once I received the new device, he came back to install it, at no additional charge.

I give this review in hindsight. Shortly after the installer informed my that the smart thermostat I bought, along with all recommended accessories, was not compatible with my furnace, he proceeded to reassemble the old thermostat and left. Shortly thereafter, although the old thermostat worked fine (just wanted to upgrade to the convenience of a smart thermostat), it stopped working altogether. I called to schedule for the installer to return and see about getting the older thermostat to work again. When he arrived days later, he advised me he could only do installs, not repairs, and that I would need to call a furnace installation company to diagnose and repair the thermostat. I did so and the tech found a fuse blown in the furnace due to the installer rewiring the thermostat wrong. The tech replaced the furnace fuse and wired the thermostat correctly, and now I have heat once again.

The person who came out to install my new Nest Thermostats did a very good job. He wasn't able to arrive on the original date because of storms, but they quickly rescheduled and I am very happy with the service.

The agents removed the old thermostat and replaced it with the google nest fairly quickly. They helped us with the app and made sure we knew how to use everything. Professional and courteous and a pleasure to work with.

We were so frustrated when we switched internet services and all the items in our "smart home" went off line and would not work. The smart thermostat was one so that our air conditioning quit in the HEAT of the summer. The geek squad showed up and fixed it. Those guys were absolutely AWESOME!!!

I really enjoy my thermostat people have opposite opinion on this item but i enjoy the comfort of changing my temp anywhere in my home

I had two Honeywell thermostats installed in my home. One is upstairs and one is downstairs. It works flawlessly and it looks very cool. It’s a smart thermostat so it works great and I can adjust the temperature through my IPhone. Since I live in a hot climate it’s a great asset to my electric bill.

The gentleman was on time, courteous, and friendly. He was familiar with the model, worked carefully and efficiently, and did all appropriate checks to ensure that it was working properly, etc.