Customer Ratings & Reviews

I’m not sure what I’m missing with the more expensive models but it sure is wonderful to be able to change the temperature upstairs when I forget downstairs and vice a versa. Thank you for the excellent installation, too.

I had Stephanie from the Geek Squad today. She was highly skilled, went above and beyond doing the install. Communicated and was very fast with a few complications, she had solutions to both installs. Very Clever.

After waiting for the service people to arrive at the last minute the company called and stated they could not come. After telling them I was not available any other day they still insisted that I would have to reschedule. I hung up and contacted the "Geek Squad" and they were checking into the subcontractor that was scheduled.By the time I hung up with them I received an email stating that a company was coming within the next 4 hours. NOT such a great day. If they send someone who knows what they are doing I would recommend but they should check on their subcontractors!!

Wanted to ensure installer was well-versed in smart thermostat products, so instead of going with traditional HVAC contractor I went with Geek Squad. Glad I did. Installer was very familiar with the product and install time was relatively quick.

The contractor was insufficient to do the job. He told us there was no electricity going into the thermostat so he could not complete the job. This was VERY STRANGE since it was working prior to his arrival. We complained to Best Buy, another contractor was sent out who drew the same conclusion as the first contractor. As it turned out, the 2nd contractor was subordinate to the first. They spoke spanish the whole time - not knowing that my wife is fluent in spanish and listened to their whole conversation. We ended up hiring Hawk Plumbing HVAC to come out and look at it. Hawk concluded that wires must have touched while "hot" which blew a fuse. Hawk fixed it in about two minutes. Best Buy needs to do a better job than they currently are doing at vetting their contractors. We expected Geek Squad, we got low rent contractors that can't get the job done. We paid Best Buy for whole house coverage on installation, we did not get what we paid for. BTW... "Yes" I would recommend GEEK Squad, but not the bozo contractors.

The agents thst came to my home to install my thermostat were great. They were very professional & knowledgeable & were very safe. They knew the product & kept on their mask the entire time. Answered all question with no problems.

One thermostat, two techs, two hours, I still have my old thermostat installed, they could not get the nest thermostat to work. The lead tech was supposed to void the charge. My Best Buy credit card bill just arrived and they did not void the charge. My membership, which I’m going to cancel, was supposed to give me a great discount. My HVAC company successfully installed the thermostat, connected it to the mobile app, and charge me $35 less! I will give the technician an A for effort, an F for success.

Richard did an outstanding job installing three smart thermostats at my home in Ivins, Utah. He went the extra mile when a problem came up with the third thermostat, which he quickly identified and solved. I am very happy with the service he provided.

The install team was fast, professional, and top-top-notch. I highly recommend. The only "ding" was our first scheduled install date came and went and there was some mix-up. But the store fixed it and two days later we were installed.

Ray came out to show us how to set and use our NEST thermostat correctly and to connect it to the WiFi and our phones. He was very patient with us old folks and explained everything in detail about the NEST APP and physically programmed ir on our phones.

No one could figure out how to connect the wires i had hanging from the wall.. i had 3 wires.. one did nothing and the other 2.. one green went into red tab and one red went into white tab or something to that effect... took him a while to figure out but he did it.. i am so greatfuk

Everything you would want. They showed up on time, installed both thermostats and then did a reading of AC out of vents to make sure they were calibrated correctly.

Thermostat install was done perfectly, there were some differences between old model and new model (which needs power) and they addressed the same and verified the wifi operations are working fine and fixed to the wall neatly

Overall this was a terrible experience that I hope to never go through again. It started with my appointment being cancel several times. I would call to schedule it and the next morning I would get a text that it was cancelled. This happened at least four times. Eventually, they scheduled a third party service to come in to install the smart thermostat. When the thermostat was finally installed I was excited and trusted the everything was good. As I continued my day I started to noticed the temperature of the house was getting warmer and warmer. Turns out that my AC was not actually working and the installer did not bother to test it. I had to call Geek Squad and explain this to them. They wanted to send a tech out the next day. I live in Texas and it was 103 F outside and the house was just as hot. Since I work from home I had to do meetings on that heat. Eventually Geek Squad got in contact with the installer who proceed to text me. He sent me pics of the connections I previously had and pretty much advised me to reconnect the old thermostat my self. I did it since I could not stand the heat and thankfully it worked. This was a worst in-home service I had ever seen. The next day I returned the product to the store.

We had purchased the Nest thermostat and had it installed by Geek Squad. He was professional from letting us know exact arrival, installing then walking us through the operation including installing the app & setting it up for us. He didn’t leave until we had no more questions. Wonderful service!

Professional staff and installed fairly quick and cleaned up after themselves.

Agent very knowledgeable and respectful of me. Very quick and accurate. Explained what he was planning to do then did it in time frame as expected

Geek squad never disappoints. The tech was very nice and polite. He made sure to ask me all his questions and voice any concerns before he ever took out a single tool. He was very quick and neat with his install as well.

The team worked well together and had the thermostat installed in a timely manner. Reviewed the operation of this device . A pleasant experience!

Salesperson said wifi thermostat could be installed. A week later installer called an hour before appointment to say he couldn’t do it. I called to get a refund for the installation and they assured me it could be done. I waited another week and the same installer called an hour before appointment and seemed upset that another appointment was made. Told me it had to be done by a HVAC technician. I brought the thermostat back for a complete refund of item and install. I was once again asked to give them a chance as they definitely did do installs. I was assured they would get to the bottom of it and call me. I never got called. Had it installed a week later by HVAC guy. It ended up costing me more money and multiple trips to the store. Sadly no one at the store seemed to care.