Customer Ratings & Reviews

The contractor was insufficient to do the job. He told us there was no electricity going into the thermostat so he could not complete the job. This was VERY STRANGE since it was working prior to his arrival. We complained to Best Buy, another contractor was sent out who drew the same conclusion as the first contractor. As it turned out, the 2nd contractor was subordinate to the first. They spoke spanish the whole time - not knowing that my wife is fluent in spanish and listened to their whole conversation. We ended up hiring Hawk Plumbing HVAC to come out and look at it. Hawk concluded that wires must have touched while "hot" which blew a fuse. Hawk fixed it in about two minutes. Best Buy needs to do a better job than they currently are doing at vetting their contractors. We expected Geek Squad, we got low rent contractors that can't get the job done. We paid Best Buy for whole house coverage on installation, we did not get what we paid for. BTW... "Yes" I would recommend GEEK Squad, but not the bozo contractors.

The gentleman was on time, courteous, and friendly. He was familiar with the model, worked carefully and efficiently, and did all appropriate checks to ensure that it was working properly, etc.

The person who came out to install my new Nest Thermostats did a very good job. He wasn't able to arrive on the original date because of storms, but they quickly rescheduled and I am very happy with the service.

The team worked well together and had the thermostat installed in a timely manner. Reviewed the operation of this device . A pleasant experience!

Agent very knowledgeable and respectful of me. Very quick and accurate. Explained what he was planning to do then did it in time frame as expected

Everything you would want. They showed up on time, installed both thermostats and then did a reading of AC out of vents to make sure they were calibrated correctly.

Installed by a very knowledgeable tech, super easy to use via control panel or the app

The agents removed the old thermostat and replaced it with the google nest fairly quickly. They helped us with the app and made sure we knew how to use everything. Professional and courteous and a pleasure to work with.

I had Stephanie from the Geek Squad today. She was highly skilled, went above and beyond doing the install. Communicated and was very fast with a few complications, she had solutions to both installs. Very Clever.

I’m not sure what I’m missing with the more expensive models but it sure is wonderful to be able to change the temperature upstairs when I forget downstairs and vice a versa. Thank you for the excellent installation, too.

The guys were courteous and efficient in installing my new thermostat.

Geek Squad installation went perfectly. Installer was knowledgeable and efficient. Great job!!

Quick on-time delivery and installation of my Nest thermostat. Installer was well prepared and knowledgeable regardin the product and my HVAC system.

The agent arrived on time, and was prompt and professional in his work. He informed me that my Nest device would not work for my household, and told me which model to purchase instead. Once I received the new device, he came back to install it, at no additional charge.

My only regret is that the installer did not set up my Alexa to control the Nest

The agents thst came to my home to install my thermostat were great. They were very professional & knowledgeable & were very safe. They knew the product & kept on their mask the entire time. Answered all question with no problems.

Wanted to ensure installer was well-versed in smart thermostat products, so instead of going with traditional HVAC contractor I went with Geek Squad. Glad I did. Installer was very familiar with the product and install time was relatively quick.

Excellent and fast service! The service person was on on time and performed the service with great customer service.

We were so frustrated when we switched internet services and all the items in our "smart home" went off line and would not work. The smart thermostat was one so that our air conditioning quit in the HEAT of the summer. The geek squad showed up and fixed it. Those guys were absolutely AWESOME!!!

The two gentlemen arrived on time, completed the installation, downloaded the app on my phone, and patiently showed me how to use it. They were friendly, polite, and efficient.