Customer Ratings & Reviews

The two gentlemen arrived on time, completed the installation, downloaded the app on my phone, and patiently showed me how to use it. They were friendly, polite, and efficient.

My only regret is that the installer did not set up my Alexa to control the Nest

Nest thermostat he show me how I would save it Nest thermostat he was very knowledgeable I feel like it a extremely knowing …Shawn is an extremely knowledgeable!!!

The agent did a good job installing my smart thermostat's wiring, and hardware, assisted me with the app setup for control via my Alexa app on my phone, and all worked out fine.

Overall this was a terrible experience that I hope to never go through again. It started with my appointment being cancel several times. I would call to schedule it and the next morning I would get a text that it was cancelled. This happened at least four times. Eventually, they scheduled a third party service to come in to install the smart thermostat. When the thermostat was finally installed I was excited and trusted the everything was good. As I continued my day I started to noticed the temperature of the house was getting warmer and warmer. Turns out that my AC was not actually working and the installer did not bother to test it. I had to call Geek Squad and explain this to them. They wanted to send a tech out the next day. I live in Texas and it was 103 F outside and the house was just as hot. Since I work from home I had to do meetings on that heat. Eventually Geek Squad got in contact with the installer who proceed to text me. He sent me pics of the connections I previously had and pretty much advised me to reconnect the old thermostat my self. I did it since I could not stand the heat and thankfully it worked. This was a worst in-home service I had ever seen. The next day I returned the product to the store.

The install team was fast, professional, and top-top-notch. I highly recommend. The only "ding" was our first scheduled install date came and went and there was some mix-up. But the store fixed it and two days later we were installed.

As always, the team did a great job of installing the device. Answered all our questions and met all our expectations.

We were so frustrated when we switched internet services and all the items in our "smart home" went off line and would not work. The smart thermostat was one so that our air conditioning quit in the HEAT of the summer. The geek squad showed up and fixed it. Those guys were absolutely AWESOME!!!

Thermostat install was done perfectly, there were some differences between old model and new model (which needs power) and they addressed the same and verified the wifi operations are working fine and fixed to the wall neatly

Love the thermostat. Directions are relatively easy to follow, and temperature can be adjusted from my cell phone. Geek squad member was very professional and patient in teaching me to use.

I had two Honeywell thermostats installed in my home. One is upstairs and one is downstairs. It works flawlessly and it looks very cool. It’s a smart thermostat so it works great and I can adjust the temperature through my IPhone. Since I live in a hot climate it’s a great asset to my electric bill.

After waiting for the service people to arrive at the last minute the company called and stated they could not come. After telling them I was not available any other day they still insisted that I would have to reschedule. I hung up and contacted the "Geek Squad" and they were checking into the subcontractor that was scheduled.By the time I hung up with them I received an email stating that a company was coming within the next 4 hours. NOT such a great day. If they send someone who knows what they are doing I would recommend but they should check on their subcontractors!!

I’ve had really good luck with Geek Squad installations but when it comes to the third party installers I find myself having to go back and fix something every single time. On the Ecobee, the installer only screwed in one of the 2 screws for the face plate. I see the challenge he was dealing with but he should have let me know so we could come up with a better solution. After he installed the unit and left I noticed hot air coming out of the vents. I messed with the settings on the Ecobee to no avail. Now my place feels like a sauna and I’m told the earliest someone could come was the following day. At this point I take the Ecobee off the wall and noticed the Y and W wires are crossed. After turning off the breaker and switching the cables everything was copasetic. I can’t imagine how someone without basic electrical knowledge would have coped with the situation. The only thing worst than no a/c is uncontrollable hot blowing air blasting out of the vents on a 100 degree day. Even changing fan mode to off did nothing. It’s as if the entire unit was frozen in a hot air idle mode.

Ray came out to show us how to set and use our NEST thermostat correctly and to connect it to the WiFi and our phones. He was very patient with us old folks and explained everything in detail about the NEST APP and physically programmed ir on our phones.

Geek Squad guy rocks!!!! He was knowledgeable, installed quickly and explained everything… was not in a rush to be thorough which we appreciated. 5 star service!

We would not even put one star on this. I paid $259 for 2 repair items at my home; Google Home cameras and Google Nest thermostat. The person could not figure out how to fix the thermostat so said he would come back after getting a new one. This never happened. After we called, the manager set up a second visit, but he nerver brought the thermostat so a waste of time. The manager told us he would call "tomorrow" to reschedule....that was a week ago - no call. Terrible Terrible service.

Silviu And the other tech were amazing.some of the items bought did not work out and could not be done. The techs went out of their way to make things work. Amazing teamwork!!!

Geek squad never disappoints. The tech was very nice and polite. He made sure to ask me all his questions and voice any concerns before he ever took out a single tool. He was very quick and neat with his install as well.

The Geek tried to install a Nest. It didnt work. I have a C Wire, which is normally the problem (some old Thermostats dont have a C Wire). After paying an Electrician an additional $95 I found out a fuse needed replacing. The Geek said he thought he saw a spark when he touched wires together. That blew a fuse. I didnt know the furnace had a fuse. The Geek said to me, sorry it doesnt work, try a pro. I have tried to get my $ back but without success. He turned the AC off on the panel but did not unplug the furnace. The electrician said he should have known that. I will not be using the Geek Squad again (that was my first time). He couldnt even screw the Nest into the wall without it falling out. The electrician did it great. The Nest works great!

No one could figure out how to connect the wires i had hanging from the wall.. i had 3 wires.. one did nothing and the other 2.. one green went into red tab and one red went into white tab or something to that effect... took him a while to figure out but he did it.. i am so greatfuk