Customer Ratings & Reviews

I really appreciate the guys because the A/C thermostat would not blow cold air initially. It blew hot air and kept heating the house. The guys stuck with it and had to reconfigure the thermostat to my particullar A/C. They had to dig into the situation and go beyond what normally done.

The two gentlemen arrived on time, completed the installation, downloaded the app on my phone, and patiently showed me how to use it. They were friendly, polite, and efficient.

Quick on-time delivery and installation of my Nest thermostat. Installer was well prepared and knowledgeable regardin the product and my HVAC system.

Love the thermostat. Directions are relatively easy to follow, and temperature can be adjusted from my cell phone. Geek squad member was very professional and patient in teaching me to use.

I had a smart thermostat installed and setup. I like the new thermostat.

The agent did a good job installing my smart thermostat's wiring, and hardware, assisted me with the app setup for control via my Alexa app on my phone, and all worked out fine.

The agents installed my smart thermostat and took me through how to use it (and the app). They answered all my questions and made everything very easy to learn. The agents were knowledgeable, professional and friendly.

My experience with Geek Squad was very disappointing. We purchased two smart thermostat last month and set up an appointment with Geek Squad for installation. We were told by the Geek Squad employee that he couldn’t install the smart thermostat because there wasn’t a c wire present in wiring. So I purchased a c wire adapter as recommended by Geek Squad and scheduled another appointment with them to install the smart thermostat and c wire adapter. On the second appointment the Geek Squad employee inform us that he wasn’t qualified or trained on installing c wire adapters. So I had to pay a hvac company over two hundred to install the smart thermostat. Oh wait there’s more, there was a c wire present in the wiring and there was no need for a c wire adapter. I contacted Best Buy Total Tech support, which I pay $199 a year for the membership and I haven’t heard from them at all. I’m very disappointed and wouldn’t recommend Geek Squad to anyone.

Recently, i purchased the Ecobee smart thermostat for my home (during the winter). I had the geek squad come out and “install” the unit. A few months go by (past the 90 day window) and when i went to turn my A/C on, i dont have an option. The installer only connected the heat and when i called customer service, they told me it was my fault for not checking everything worked! If i knew how to install it, i wouldnt have paid for someone else to do the job. Customer service states the install was “successful”. I advised them “success” is when everything is done correctly and they failed the job. I was told they will not have someone come out to install it properly, unless i pay them again for a new install. Absolutely pathetic and a bunch of thiefs!

I’ve had really good luck with Geek Squad installations but when it comes to the third party installers I find myself having to go back and fix something every single time. On the Ecobee, the installer only screwed in one of the 2 screws for the face plate. I see the challenge he was dealing with but he should have let me know so we could come up with a better solution. After he installed the unit and left I noticed hot air coming out of the vents. I messed with the settings on the Ecobee to no avail. Now my place feels like a sauna and I’m told the earliest someone could come was the following day. At this point I take the Ecobee off the wall and noticed the Y and W wires are crossed. After turning off the breaker and switching the cables everything was copasetic. I can’t imagine how someone without basic electrical knowledge would have coped with the situation. The only thing worst than no a/c is uncontrollable hot blowing air blasting out of the vents on a 100 degree day. Even changing fan mode to off did nothing. It’s as if the entire unit was frozen in a hot air idle mode.

Nest thermostat he show me how I would save it Nest thermostat he was very knowledgeable I feel like it a extremely knowing …Shawn is an extremely knowledgeable!!!

Everything went good. Installed everything correctly .

Great addition to help us save energy. Easy to set up and usage instructions are straight forward.

Silviu And the other tech were amazing.some of the items bought did not work out and could not be done. The techs went out of their way to make things work. Amazing teamwork!!!

This was the I think we have made at Best Buy . HVAC guys X2 and gave prices of everywhere over trip change extra. Best Buy came and put the thermostat in . Less than $100.00 and able to still get Xcel warranty. Honeywell warranty also.

It took several installers to figure out why everything wasn't working and guess what. It wasn't my unit. It was a setting in the system not set correctly.

Geek Squad guy rocks!!!! He was knowledgeable, installed quickly and explained everything… was not in a rush to be thorough which we appreciated. 5 star service!

Easy to operate with my Alexa app, temps stay as set. I now have 3,one for each unit. love them. Plus I got a great price and installation at no charge with my Tech Support subscription.

Person that installed but could not confirmed that it worked to temperature. Could not help with phone installation of app. Said it wasn't on him if phone would not download. No assistance on how to get it done. He was the least helpful person I ever dealt with that represented Best Buy. Very disappointed that Best Buy would send him. Was this really Total Tech??? Normally recommend all things Best Buy, not su much now.

The tech was great. Super knowledgable about the product and he took his time not only making sure he set it up well but he also explained every function and had us do it ourselves before he left. Super good experience.