Customer Ratings & Reviews

Overall this was a terrible experience that I hope to never go through again. It started with my appointment being cancel several times. I would call to schedule it and the next morning I would get a text that it was cancelled. This happened at least four times. Eventually, they scheduled a third party service to come in to install the smart thermostat. When the thermostat was finally installed I was excited and trusted the everything was good. As I continued my day I started to noticed the temperature of the house was getting warmer and warmer. Turns out that my AC was not actually working and the installer did not bother to test it. I had to call Geek Squad and explain this to them. They wanted to send a tech out the next day. I live in Texas and it was 103 F outside and the house was just as hot. Since I work from home I had to do meetings on that heat. Eventually Geek Squad got in contact with the installer who proceed to text me. He sent me pics of the connections I previously had and pretty much advised me to reconnect the old thermostat my self. I did it since I could not stand the heat and thankfully it worked. This was a worst in-home service I had ever seen. The next day I returned the product to the store.

Thermostat install was done perfectly, there were some differences between old model and new model (which needs power) and they addressed the same and verified the wifi operations are working fine and fixed to the wall neatly

Ray came out to show us how to set and use our NEST thermostat correctly and to connect it to the WiFi and our phones. He was very patient with us old folks and explained everything in detail about the NEST APP and physically programmed ir on our phones.

The two gentlemen arrived on time, completed the installation, downloaded the app on my phone, and patiently showed me how to use it. They were friendly, polite, and efficient.

No one could figure out how to connect the wires i had hanging from the wall.. i had 3 wires.. one did nothing and the other 2.. one green went into red tab and one red went into white tab or something to that effect... took him a while to figure out but he did it.. i am so greatfuk

Geek Squad installation went perfectly. Installer was knowledgeable and efficient. Great job!!

The agent did a good job installing my smart thermostat's wiring, and hardware, assisted me with the app setup for control via my Alexa app on my phone, and all worked out fine.

Richard did an outstanding job installing three smart thermostats at my home in Ivins, Utah. He went the extra mile when a problem came up with the third thermostat, which he quickly identified and solved. I am very happy with the service he provided.

Geek squad never disappoints. The tech was very nice and polite. He made sure to ask me all his questions and voice any concerns before he ever took out a single tool. He was very quick and neat with his install as well.

Nest thermostat he show me how I would save it Nest thermostat he was very knowledgeable I feel like it a extremely knowing …Shawn is an extremely knowledgeable!!!

Love the thermostat. Directions are relatively easy to follow, and temperature can be adjusted from my cell phone. Geek squad member was very professional and patient in teaching me to use.

I’ve had really good luck with Geek Squad installations but when it comes to the third party installers I find myself having to go back and fix something every single time. On the Ecobee, the installer only screwed in one of the 2 screws for the face plate. I see the challenge he was dealing with but he should have let me know so we could come up with a better solution. After he installed the unit and left I noticed hot air coming out of the vents. I messed with the settings on the Ecobee to no avail. Now my place feels like a sauna and I’m told the earliest someone could come was the following day. At this point I take the Ecobee off the wall and noticed the Y and W wires are crossed. After turning off the breaker and switching the cables everything was copasetic. I can’t imagine how someone without basic electrical knowledge would have coped with the situation. The only thing worst than no a/c is uncontrollable hot blowing air blasting out of the vents on a 100 degree day. Even changing fan mode to off did nothing. It’s as if the entire unit was frozen in a hot air idle mode.

We had purchased the Nest thermostat and had it installed by Geek Squad. He was professional from letting us know exact arrival, installing then walking us through the operation including installing the app & setting it up for us. He didn’t leave until we had no more questions. Wonderful service!

Excellent and fast service! The service person was on on time and performed the service with great customer service.

Silviu And the other tech were amazing.some of the items bought did not work out and could not be done. The techs went out of their way to make things work. Amazing teamwork!!!

Salesperson said wifi thermostat could be installed. A week later installer called an hour before appointment to say he couldn’t do it. I called to get a refund for the installation and they assured me it could be done. I waited another week and the same installer called an hour before appointment and seemed upset that another appointment was made. Told me it had to be done by a HVAC technician. I brought the thermostat back for a complete refund of item and install. I was once again asked to give them a chance as they definitely did do installs. I was assured they would get to the bottom of it and call me. I never got called. Had it installed a week later by HVAC guy. It ended up costing me more money and multiple trips to the store. Sadly no one at the store seemed to care.

My experience with Geek Squad was very disappointing. We purchased two smart thermostat last month and set up an appointment with Geek Squad for installation. We were told by the Geek Squad employee that he couldn’t install the smart thermostat because there wasn’t a c wire present in wiring. So I purchased a c wire adapter as recommended by Geek Squad and scheduled another appointment with them to install the smart thermostat and c wire adapter. On the second appointment the Geek Squad employee inform us that he wasn’t qualified or trained on installing c wire adapters. So I had to pay a hvac company over two hundred to install the smart thermostat. Oh wait there’s more, there was a c wire present in the wiring and there was no need for a c wire adapter. I contacted Best Buy Total Tech support, which I pay $199 a year for the membership and I haven’t heard from them at all. I’m very disappointed and wouldn’t recommend Geek Squad to anyone.

The agents installed my smart thermostat and took me through how to use it (and the app). They answered all my questions and made everything very easy to learn. The agents were knowledgeable, professional and friendly.

Geek Squad guy rocks!!!! He was knowledgeable, installed quickly and explained everything… was not in a rush to be thorough which we appreciated. 5 star service!

I really appreciate the guys because the A/C thermostat would not blow cold air initially. It blew hot air and kept heating the house. The guys stuck with it and had to reconfigure the thermostat to my particullar A/C. They had to dig into the situation and go beyond what normally done.