Customer Ratings & Reviews

Wanted to ensure installer was well-versed in smart thermostat products, so instead of going with traditional HVAC contractor I went with Geek Squad. Glad I did. Installer was very familiar with the product and install time was relatively quick.

The Geek tried to install a Nest. It didnt work. I have a C Wire, which is normally the problem (some old Thermostats dont have a C Wire). After paying an Electrician an additional $95 I found out a fuse needed replacing. The Geek said he thought he saw a spark when he touched wires together. That blew a fuse. I didnt know the furnace had a fuse. The Geek said to me, sorry it doesnt work, try a pro. I have tried to get my $ back but without success. He turned the AC off on the panel but did not unplug the furnace. The electrician said he should have known that. I will not be using the Geek Squad again (that was my first time). He couldnt even screw the Nest into the wall without it falling out. The electrician did it great. The Nest works great!

Overall this was a terrible experience that I hope to never go through again. It started with my appointment being cancel several times. I would call to schedule it and the next morning I would get a text that it was cancelled. This happened at least four times. Eventually, they scheduled a third party service to come in to install the smart thermostat. When the thermostat was finally installed I was excited and trusted the everything was good. As I continued my day I started to noticed the temperature of the house was getting warmer and warmer. Turns out that my AC was not actually working and the installer did not bother to test it. I had to call Geek Squad and explain this to them. They wanted to send a tech out the next day. I live in Texas and it was 103 F outside and the house was just as hot. Since I work from home I had to do meetings on that heat. Eventually Geek Squad got in contact with the installer who proceed to text me. He sent me pics of the connections I previously had and pretty much advised me to reconnect the old thermostat my self. I did it since I could not stand the heat and thankfully it worked. This was a worst in-home service I had ever seen. The next day I returned the product to the store.

Geek Squad guy rocks!!!! He was knowledgeable, installed quickly and explained everything… was not in a rush to be thorough which we appreciated. 5 star service!

The install team was fast, professional, and top-top-notch. I highly recommend. The only "ding" was our first scheduled install date came and went and there was some mix-up. But the store fixed it and two days later we were installed.

Love the thermostat. Directions are relatively easy to follow, and temperature can be adjusted from my cell phone. Geek squad member was very professional and patient in teaching me to use.

Quick and timely, knowledgeable staff, we’re happy to set up other appliances despite short-notice

Silviu And the other tech were amazing.some of the items bought did not work out and could not be done. The techs went out of their way to make things work. Amazing teamwork!!!

My only regret is that the installer did not set up my Alexa to control the Nest

I’ve had really good luck with Geek Squad installations but when it comes to the third party installers I find myself having to go back and fix something every single time. On the Ecobee, the installer only screwed in one of the 2 screws for the face plate. I see the challenge he was dealing with but he should have let me know so we could come up with a better solution. After he installed the unit and left I noticed hot air coming out of the vents. I messed with the settings on the Ecobee to no avail. Now my place feels like a sauna and I’m told the earliest someone could come was the following day. At this point I take the Ecobee off the wall and noticed the Y and W wires are crossed. After turning off the breaker and switching the cables everything was copasetic. I can’t imagine how someone without basic electrical knowledge would have coped with the situation. The only thing worst than no a/c is uncontrollable hot blowing air blasting out of the vents on a 100 degree day. Even changing fan mode to off did nothing. It’s as if the entire unit was frozen in a hot air idle mode.

Thermostat install was done perfectly, there were some differences between old model and new model (which needs power) and they addressed the same and verified the wifi operations are working fine and fixed to the wall neatly

Connected and programmed thermostat efficient and customer oriented. The tech knew his stuff. Very impressed.

I needed my ecobee thermostat installed. The Geek was knowledgeable and helpful setting it up quickly. Very satisfied.

My computer had been hacked, the knowledgeable team was able to take my blued-out screen and have me back up in less than 24 hours.

The agents installed the smart thermostat and worked with me to get the app set up.

The tech was quick and knowledgeable. Helped guide through the use of the thermostat. Our building is old and he knocked it out of the ballpark.

We were so frustrated when we switched internet services and all the items in our "smart home" went off line and would not work. The smart thermostat was one so that our air conditioning quit in the HEAT of the summer. The geek squad showed up and fixed it. Those guys were absolutely AWESOME!!!

Geek squad never disappoints. The tech was very nice and polite. He made sure to ask me all his questions and voice any concerns before he ever took out a single tool. He was very quick and neat with his install as well.

Ray came out to show us how to set and use our NEST thermostat correctly and to connect it to the WiFi and our phones. He was very patient with us old folks and explained everything in detail about the NEST APP and physically programmed ir on our phones.

I had two Honeywell thermostats installed in my home. One is upstairs and one is downstairs. It works flawlessly and it looks very cool. It’s a smart thermostat so it works great and I can adjust the temperature through my IPhone. Since I live in a hot climate it’s a great asset to my electric bill.