Customer Ratings & Reviews

The agents installed my smart thermostat and took me through how to use it (and the app). They answered all my questions and made everything very easy to learn. The agents were knowledgeable, professional and friendly.

Salesperson said wifi thermostat could be installed. A week later installer called an hour before appointment to say he couldn’t do it. I called to get a refund for the installation and they assured me it could be done. I waited another week and the same installer called an hour before appointment and seemed upset that another appointment was made. Told me it had to be done by a HVAC technician. I brought the thermostat back for a complete refund of item and install. I was once again asked to give them a chance as they definitely did do installs. I was assured they would get to the bottom of it and call me. I never got called. Had it installed a week later by HVAC guy. It ended up costing me more money and multiple trips to the store. Sadly no one at the store seemed to care.

We had purchased the Nest thermostat and had it installed by Geek Squad. He was professional from letting us know exact arrival, installing then walking us through the operation including installing the app & setting it up for us. He didn’t leave until we had no more questions. Wonderful service!

The tech was quick and knowledgeable. Helped guide through the use of the thermostat. Our building is old and he knocked it out of the ballpark.

Easy to operate with my Alexa app, temps stay as set. I now have 3,one for each unit. love them. Plus I got a great price and installation at no charge with my Tech Support subscription.

The Geek tried to install a Nest. It didnt work. I have a C Wire, which is normally the problem (some old Thermostats dont have a C Wire). After paying an Electrician an additional $95 I found out a fuse needed replacing. The Geek said he thought he saw a spark when he touched wires together. That blew a fuse. I didnt know the furnace had a fuse. The Geek said to me, sorry it doesnt work, try a pro. I have tried to get my $ back but without success. He turned the AC off on the panel but did not unplug the furnace. The electrician said he should have known that. I will not be using the Geek Squad again (that was my first time). He couldnt even screw the Nest into the wall without it falling out. The electrician did it great. The Nest works great!

We would not even put one star on this. I paid $259 for 2 repair items at my home; Google Home cameras and Google Nest thermostat. The person could not figure out how to fix the thermostat so said he would come back after getting a new one. This never happened. After we called, the manager set up a second visit, but he nerver brought the thermostat so a waste of time. The manager told us he would call "tomorrow" to reschedule....that was a week ago - no call. Terrible Terrible service.

My computer had been hacked, the knowledgeable team was able to take my blued-out screen and have me back up in less than 24 hours.

The ecobee smart thermostat was installed quickly. Its features were explained. Working for 23 days. I hope to see reduction on entergy bill. Glad i have total tech

BestBuy installer did a great job installing thermostat with a very old HVAC system. Called Google service who were online immediately and stayed through end of installation and setup

I really appreciate the guys because the A/C thermostat would not blow cold air initially. It blew hot air and kept heating the house. The guys stuck with it and had to reconfigure the thermostat to my particullar A/C. They had to dig into the situation and go beyond what normally done.

Techs came in on time & installed nest thermostat-knowledgeable in all pre-installation process with electric breaker box etc. Very efficient and prompt. Very satisfied customer

I needed my ecobee thermostat installed. The Geek was knowledgeable and helpful setting it up quickly. Very satisfied.

We were up and running un 30 minutes. Geek Squad showed up as scheduled and went right to work. Thermostat was installed, connected to our wifi and off we went.

Person that installed but could not confirmed that it worked to temperature. Could not help with phone installation of app. Said it wasn't on him if phone would not download. No assistance on how to get it done. He was the least helpful person I ever dealt with that represented Best Buy. Very disappointed that Best Buy would send him. Was this really Total Tech??? Normally recommend all things Best Buy, not su much now.

Connected and programmed thermostat efficient and customer oriented. The tech knew his stuff. Very impressed.

The gentleman who came to my home was very fast and knew the product very well. Love the thermostat. Would recommend to anyone looking for a new thermostat.

Quick and timely, knowledgeable staff, we’re happy to set up other appliances despite short-notice

This was the I think we have made at Best Buy . HVAC guys X2 and gave prices of everywhere over trip change extra. Best Buy came and put the thermostat in . Less than $100.00 and able to still get Xcel warranty. Honeywell warranty also.

Everything went good. Installed everything correctly .