Customer Ratings & Reviews

As always, the team did a great job of installing the device. Answered all our questions and met all our expectations.

Flexible schedule. On time. Made sure we knew how to operate before they left.

Easy to operate with my Alexa app, temps stay as set. I now have 3,one for each unit. love them. Plus I got a great price and installation at no charge with my Tech Support subscription.

BestBuy installer did a great job installing thermostat with a very old HVAC system. Called Google service who were online immediately and stayed through end of installation and setup

The tech was quick and knowledgeable. Helped guide through the use of the thermostat. Our building is old and he knocked it out of the ballpark.

Everything went good. Installed everything correctly .

Person that installed but could not confirmed that it worked to temperature. Could not help with phone installation of app. Said it wasn't on him if phone would not download. No assistance on how to get it done. He was the least helpful person I ever dealt with that represented Best Buy. Very disappointed that Best Buy would send him. Was this really Total Tech??? Normally recommend all things Best Buy, not su much now.

Richard provided professional service and is a pleasant person. She

Techs came in on time & installed nest thermostat-knowledgeable in all pre-installation process with electric breaker box etc. Very efficient and prompt. Very satisfied customer

This was the I think we have made at Best Buy . HVAC guys X2 and gave prices of everywhere over trip change extra. Best Buy came and put the thermostat in . Less than $100.00 and able to still get Xcel warranty. Honeywell warranty also.

The ecobee smart thermostat was installed quickly. Its features were explained. Working for 23 days. I hope to see reduction on entergy bill. Glad i have total tech

It took several installers to figure out why everything wasn't working and guess what. It wasn't my unit. It was a setting in the system not set correctly.

Air conditioner stopped working an hour after they left. I called all day to get someone to come back out. I was hung up on, transferred all over and ending up at the same place I started. Then was told someone could come back out in 2 days. It was 92 and 70% humidity. When I finally got to speak with a manager I was told someone would come the next day if I went to a store to pick up a replacement thermometer. I had the original shipped to me and at this point it was 8 PM. I finally ordered one from Amazon and installed it myself. J

The tech was great. Super knowledgable about the product and he took his time not only making sure he set it up well but he also explained every function and had us do it ourselves before he left. Super good experience.

My computer had been hacked, the knowledgeable team was able to take my blued-out screen and have me back up in less than 24 hours.

We were up and running un 30 minutes. Geek Squad showed up as scheduled and went right to work. Thermostat was installed, connected to our wifi and off we went.

Great product installation. My tv was mounted and installed with all wires invisible a box mounted into the wall. I was happy with the communication from Best Buy and the TV and TV mount installation.

The Geek tried to install a Nest. It didnt work. I have a C Wire, which is normally the problem (some old Thermostats dont have a C Wire). After paying an Electrician an additional $95 I found out a fuse needed replacing. The Geek said he thought he saw a spark when he touched wires together. That blew a fuse. I didnt know the furnace had a fuse. The Geek said to me, sorry it doesnt work, try a pro. I have tried to get my $ back but without success. He turned the AC off on the panel but did not unplug the furnace. The electrician said he should have known that. I will not be using the Geek Squad again (that was my first time). He couldnt even screw the Nest into the wall without it falling out. The electrician did it great. The Nest works great!

The gentleman who came to my home was very fast and knew the product very well. Love the thermostat. Would recommend to anyone looking for a new thermostat.

Tech was super nice. Texted and called before arrival. Followed all extra protocol for COVID standards and effieicntly and quickly finished my install! He was also patient with me helping me get the nest working properly with my phone!