Customer Ratings & Reviews

The tech was quick and knowledgeable. Helped guide through the use of the thermostat. Our building is old and he knocked it out of the ballpark.

My experience with Geek Squad was very disappointing. We purchased two smart thermostat last month and set up an appointment with Geek Squad for installation. We were told by the Geek Squad employee that he couldn’t install the smart thermostat because there wasn’t a c wire present in wiring. So I purchased a c wire adapter as recommended by Geek Squad and scheduled another appointment with them to install the smart thermostat and c wire adapter. On the second appointment the Geek Squad employee inform us that he wasn’t qualified or trained on installing c wire adapters. So I had to pay a hvac company over two hundred to install the smart thermostat. Oh wait there’s more, there was a c wire present in the wiring and there was no need for a c wire adapter. I contacted Best Buy Total Tech support, which I pay $199 a year for the membership and I haven’t heard from them at all. I’m very disappointed and wouldn’t recommend Geek Squad to anyone.

The agents installed my smart thermostat and took me through how to use it (and the app). They answered all my questions and made everything very easy to learn. The agents were knowledgeable, professional and friendly.

My computer had been hacked, the knowledgeable team was able to take my blued-out screen and have me back up in less than 24 hours.

Richard did an outstanding job installing three smart thermostats at my home in Ivins, Utah. He went the extra mile when a problem came up with the third thermostat, which he quickly identified and solved. I am very happy with the service he provided.

I needed my ecobee thermostat installed. The Geek was knowledgeable and helpful setting it up quickly. Very satisfied.

Easy to operate with my Alexa app, temps stay as set. I now have 3,one for each unit. love them. Plus I got a great price and installation at no charge with my Tech Support subscription.

Connected and programmed thermostat efficient and customer oriented. The tech knew his stuff. Very impressed.

Salesperson said wifi thermostat could be installed. A week later installer called an hour before appointment to say he couldn’t do it. I called to get a refund for the installation and they assured me it could be done. I waited another week and the same installer called an hour before appointment and seemed upset that another appointment was made. Told me it had to be done by a HVAC technician. I brought the thermostat back for a complete refund of item and install. I was once again asked to give them a chance as they definitely did do installs. I was assured they would get to the bottom of it and call me. I never got called. Had it installed a week later by HVAC guy. It ended up costing me more money and multiple trips to the store. Sadly no one at the store seemed to care.

Quick and timely, knowledgeable staff, we’re happy to set up other appliances despite short-notice

The ecobee smart thermostat was installed quickly. Its features were explained. Working for 23 days. I hope to see reduction on entergy bill. Glad i have total tech

We had purchased the Nest thermostat and had it installed by Geek Squad. He was professional from letting us know exact arrival, installing then walking us through the operation including installing the app & setting it up for us. He didn’t leave until we had no more questions. Wonderful service!

BestBuy installer did a great job installing thermostat with a very old HVAC system. Called Google service who were online immediately and stayed through end of installation and setup

Techs came in on time & installed nest thermostat-knowledgeable in all pre-installation process with electric breaker box etc. Very efficient and prompt. Very satisfied customer

We were up and running un 30 minutes. Geek Squad showed up as scheduled and went right to work. Thermostat was installed, connected to our wifi and off we went.

The agents installed the smart thermostat and worked with me to get the app set up.

The gentleman who came to my home was very fast and knew the product very well. Love the thermostat. Would recommend to anyone looking for a new thermostat.

Took over a month for Best buy to get out to install so better off doing it yourself. Geek squad is horrible at installing on time, cancelled 3 or 4 times

The Nest thermostat is absolutely the bestband easiest to use. In my brand new house i took out the Honeywells and replaced them with Nests. Best move ever.

Person that installed but could not confirmed that it worked to temperature. Could not help with phone installation of app. Said it wasn't on him if phone would not download. No assistance on how to get it done. He was the least helpful person I ever dealt with that represented Best Buy. Very disappointed that Best Buy would send him. Was this really Total Tech??? Normally recommend all things Best Buy, not su much now.