Customer Ratings & Reviews

I have purchased 3 google thermostats, all installed by the Geek Squad , I’m very happy with my purchases and installation . The installers were all very nice , professional and knowledgeable.

The Nest thermostat is absolutely the bestband easiest to use. In my brand new house i took out the Honeywells and replaced them with Nests. Best move ever.

I needed my ecobee thermostat installed. The Geek was knowledgeable and helpful setting it up quickly. Very satisfied.

We would not even put one star on this. I paid $259 for 2 repair items at my home; Google Home cameras and Google Nest thermostat. The person could not figure out how to fix the thermostat so said he would come back after getting a new one. This never happened. After we called, the manager set up a second visit, but he nerver brought the thermostat so a waste of time. The manager told us he would call "tomorrow" to reschedule....that was a week ago - no call. Terrible Terrible service.

Your purchase date is wrong by at least two months. I could not get it installed for over two months. The local store manager was wonderful and got me scheduled and also honored the $50 rebate that had expired because the thermostat was not been installed within 67 days. The installer never showed. An independent contractor controlled by corporate. I never got a call. The contractor called to reschedule but it was not convenient. Can only do on Wednesdays. I cancelled. Several days later I get a call from the installer office with an apology and ask if I would like to try to reschedule at a later date. I gave her a date after which I would be available to reschedule. She promised to follow up and for my inconvenience she would send me a check for $100. That was 4 weeks ago. No check. No surprise. Don’t buy a smart unless you can take the installer home from the store with you and not return him till it works.

Tech expert was great. He went beyond trying to get the Nest thermostat to work. New need another circuit line to the thermostat to make it work. So - we do not have the thermostat working right now.

The two Geek Squad were excellent! Punctual, professional, cordial and terrific people skills! They explained everything very well! They were the best!

Connected and programmed thermostat efficient and customer oriented. The tech knew his stuff. Very impressed.

Fantastic upgrade to smart home. Purchase may also qualify for rebate from utility company which covers some of cost. Cost to install free with membership.

We used Geek Squad service for installation of two Nest thermostats. The cost was included as part of Total Tech. The service was completed on time with any questions we had answered completely.

The technician installed my thermostat set up control on my cell phone & showed me how to set the temperature. Excellent service & friendly personality

Had Geek Squad come out and install my Google Nest Learning Thermostat and the technician was an absolute professional. Very friendly and patient with answering all of my questions. Demonstrated how to use the product. Cleaned the work area.

Quick and timely, knowledgeable staff, we’re happy to set up other appliances despite short-notice

Professional installation of two Nest thermostats and a temperature sensor. Installer helped with set up and explanation of device functions. Very pleased

The technician made fast work of connecting my new Nest smart thermostat to Wi-Fi and programming the system to my requirements. Highly recommend Best Buy experts for all computer equipment.

Techs were courteous, friendly,knowledgeable. Installed Nest Thermostat when original ordered was not compatible. Worked right away. Cleaned up all the odds and ends that come with opening items.

The Geek Squad associates installed my thermostat and walked me right through the setup, both on the thermostat & on my phone and then through my HVAC system operation. They were both very knowledgeable & professional.

The Geeks resolved our technical issues on our 8TV’s as well as our Alexa thermostat. Highly recommend the Geek services along with the Total Tech plan.

They have not picked up the old thermostat (which was not working) for return.

The agent was very nice and efficient. She had my thermostat installed and helped with the app on phone. Informed me of how to use both phone and wall thermostat.