Customer Ratings & Reviews

The tech was great. Super knowledgable about the product and he took his time not only making sure he set it up well but he also explained every function and had us do it ourselves before he left. Super good experience.

The Nest thermostat is absolutely the bestband easiest to use. In my brand new house i took out the Honeywells and replaced them with Nests. Best move ever.

It took several installers to figure out why everything wasn't working and guess what. It wasn't my unit. It was a setting in the system not set correctly.

Great product installation. My tv was mounted and installed with all wires invisible a box mounted into the wall. I was happy with the communication from Best Buy and the TV and TV mount installation.

Your purchase date is wrong by at least two months. I could not get it installed for over two months. The local store manager was wonderful and got me scheduled and also honored the $50 rebate that had expired because the thermostat was not been installed within 67 days. The installer never showed. An independent contractor controlled by corporate. I never got a call. The contractor called to reschedule but it was not convenient. Can only do on Wednesdays. I cancelled. Several days later I get a call from the installer office with an apology and ask if I would like to try to reschedule at a later date. I gave her a date after which I would be available to reschedule. She promised to follow up and for my inconvenience she would send me a check for $100. That was 4 weeks ago. No check. No surprise. Don’t buy a smart unless you can take the installer home from the store with you and not return him till it works.

I have purchased 3 google thermostats, all installed by the Geek Squad , I’m very happy with my purchases and installation . The installers were all very nice , professional and knowledgeable.

The two Geek Squad were excellent! Punctual, professional, cordial and terrific people skills! They explained everything very well! They were the best!

Fantastic upgrade to smart home. Purchase may also qualify for rebate from utility company which covers some of cost. Cost to install free with membership.

The technician installed my thermostat set up control on my cell phone & showed me how to set the temperature. Excellent service & friendly personality

Tech was super nice. Texted and called before arrival. Followed all extra protocol for COVID standards and effieicntly and quickly finished my install! He was also patient with me helping me get the nest working properly with my phone!

The agents installed the smart thermostat and worked with me to get the app set up.

Professional installation of two Nest thermostats and a temperature sensor. Installer helped with set up and explanation of device functions. Very pleased

Tech expert was great. He went beyond trying to get the Nest thermostat to work. New need another circuit line to the thermostat to make it work. So - we do not have the thermostat working right now.

Antonio installed and mounted my Honeywell Color changing thermostat exactly how it should have been. Thanks Antonio

definitely recommend this service if you are wanting to get your thermostat in hassle free!

We used Geek Squad service for installation of two Nest thermostats. The cost was included as part of Total Tech. The service was completed on time with any questions we had answered completely.

The Geeks resolved our technical issues on our 8TV’s as well as our Alexa thermostat. Highly recommend the Geek services along with the Total Tech plan.

They have not picked up the old thermostat (which was not working) for return.

The technician made fast work of connecting my new Nest smart thermostat to Wi-Fi and programming the system to my requirements. Highly recommend Best Buy experts for all computer equipment.

Techs were courteous, friendly,knowledgeable. Installed Nest Thermostat when original ordered was not compatible. Worked right away. Cleaned up all the odds and ends that come with opening items.