Customer Ratings & Reviews

Fantastic upgrade to smart home. Purchase may also qualify for rebate from utility company which covers some of cost. Cost to install free with membership.

The technician installed my thermostat set up control on my cell phone & showed me how to set the temperature. Excellent service & friendly personality

Showed up on time and did great work. I have used Geek Squad quite a few times and always had a good experience

We had purchased the Nest thermostat and had it installed by Geek Squad. He was professional from letting us know exact arrival, installing then walking us through the operation including installing the app & setting it up for us. He didn’t leave until we had no more questions. Wonderful service!

Person that installed but could not confirmed that it worked to temperature. Could not help with phone installation of app. Said it wasn't on him if phone would not download. No assistance on how to get it done. He was the least helpful person I ever dealt with that represented Best Buy. Very disappointed that Best Buy would send him. Was this really Total Tech??? Normally recommend all things Best Buy, not su much now.

Contractor assigned to install was very professional and did a great job. He answered all of my questions. Great experience.

They have not picked up the old thermostat (which was not working) for return.

Professional installation of two Nest thermostats and a temperature sensor. Installer helped with set up and explanation of device functions. Very pleased

Geek squad professional and curious. Made sure I understood how to work product before leaving.

Great product installation. My tv was mounted and installed with all wires invisible a box mounted into the wall. I was happy with the communication from Best Buy and the TV and TV mount installation.

The geek squad guys that installed my thermostat were very friendly and professional.

Great thermostat! My electric bill has has gone down since it has been intalled . It is very easy to use.

The Geeks resolved our technical issues on our 8TV’s as well as our Alexa thermostat. Highly recommend the Geek services along with the Total Tech plan.

I have purchased 3 google thermostats, all installed by the Geek Squad , I’m very happy with my purchases and installation . The installers were all very nice , professional and knowledgeable.

The tech was great. Super knowledgable about the product and he took his time not only making sure he set it up well but he also explained every function and had us do it ourselves before he left. Super good experience.

I really appreciate the guys because the A/C thermostat would not blow cold air initially. It blew hot air and kept heating the house. The guys stuck with it and had to reconfigure the thermostat to my particullar A/C. They had to dig into the situation and go beyond what normally done.

This was the I think we have made at Best Buy . HVAC guys X2 and gave prices of everywhere over trip change extra. Best Buy came and put the thermostat in . Less than $100.00 and able to still get Xcel warranty. Honeywell warranty also.

It took several installers to figure out why everything wasn't working and guess what. It wasn't my unit. It was a setting in the system not set correctly.

Installer mis-wired it initially and left me with more than an hour of heat (rather than A/C) cranking out. He ultimately returned to my house and fixed it, but he needed a lot of instruction via telephone calls to someone (his supervisor?).

The agent was very nice and efficient. She had my thermostat installed and helped with the app on phone. Informed me of how to use both phone and wall thermostat.