Customer Ratings & Reviews

My computer had been hacked, the knowledgeable team was able to take my blued-out screen and have me back up in less than 24 hours.

The geek squad installer (Tim) was great. I received text messages that told me when he was on his way. He was thorough and at the same time very pleasant. If I needed another geek squad service I would definitely want him back. 5 stars for geek squad on this date!

Fantastic upgrade to smart home. Purchase may also qualify for rebate from utility company which covers some of cost. Cost to install free with membership.

Your purchase date is wrong by at least two months. I could not get it installed for over two months. The local store manager was wonderful and got me scheduled and also honored the $50 rebate that had expired because the thermostat was not been installed within 67 days. The installer never showed. An independent contractor controlled by corporate. I never got a call. The contractor called to reschedule but it was not convenient. Can only do on Wednesdays. I cancelled. Several days later I get a call from the installer office with an apology and ask if I would like to try to reschedule at a later date. I gave her a date after which I would be available to reschedule. She promised to follow up and for my inconvenience she would send me a check for $100. That was 4 weeks ago. No check. No surprise. Don’t buy a smart unless you can take the installer home from the store with you and not return him till it works.

This was great. The technician came in and installed my thermostat very quickly and gave me tips on how to manage it. He removed my existing thermostat and replaced it with my new one without issues.

The 2 Gentleman that installed my smart thermostat were fast and efficient. Friendly and made sure my smartphone was connected with the app and made sure I knew what I was doing with it. I appreciate the extra mile.

The geek squad is very knowledgeable in what they do, and fast and efficient. I highly recommend you get the geek squad to do all your electrical projects.

The two Geek Squad were excellent! Punctual, professional, cordial and terrific people skills! They explained everything very well! They were the best!

The agent set up my TV and made all the corrections. He also explained, in detail, how to use the new accessories. That made it much easier to get used to the new equipment. Thank you.

Professional installation of two Nest thermostats and a temperature sensor. Installer helped with set up and explanation of device functions. Very pleased

There ok but most of the time they give you appointment but it takes so many weeks to do right day appointment

Eric was great! He was very professional, got the job done very quickly, tested to make sure both the AC & heat were working (no small feat in June!), and made sure I was comfortable with working the system before he left.

The technician installed my thermostat set up control on my cell phone & showed me how to set the temperature. Excellent service & friendly personality

The Geek tried to install a Nest. It didnt work. I have a C Wire, which is normally the problem (some old Thermostats dont have a C Wire). After paying an Electrician an additional $95 I found out a fuse needed replacing. The Geek said he thought he saw a spark when he touched wires together. That blew a fuse. I didnt know the furnace had a fuse. The Geek said to me, sorry it doesnt work, try a pro. I have tried to get my $ back but without success. He turned the AC off on the panel but did not unplug the furnace. The electrician said he should have known that. I will not be using the Geek Squad again (that was my first time). He couldnt even screw the Nest into the wall without it falling out. The electrician did it great. The Nest works great!

The agent was very nice and efficient. She had my thermostat installed and helped with the app on phone. Informed me of how to use both phone and wall thermostat.

I cannot say enough great things on the installer. He worked with me on understanding its operation. He was available after he left my house for questions that came up. Great support.

I had my AC/Heating damaged and Best Buy had to pay for the damages. It took a while to get the money but they finally repaid me for my repairs.

The Geeks resolved our technical issues on our 8TV’s as well as our Alexa thermostat. Highly recommend the Geek services along with the Total Tech plan.

The Geek squad is always friendly and knowledgeable. They came back to try to get my thermostats working. They are great my thermostats no so much. I recommend Total tech support and Geek squad.

Geek squad tried to install thermostat but wiring was incompatible. Had an electrician come to make some changes to the wiring and he installed the thermostat. Geek Squad guys used the visit to install a ring doorbell - very nice job.