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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1107 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

76%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,107 reviews
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Contractor assigned to install was very professional and did a great job. He answered all of my questions. Great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time and did great work. I have used Geek Squad quite a few times and always had a good experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was completed on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used Geek Squad service for installation of two Nest thermostats. The cost was included as part of Total Tech. The service was completed on time with any questions we had answered completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very nice and efficient. She had my thermostat installed and helped with the app on phone. Informed me of how to use both phone and wall thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy to the Rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician made fast work of connecting my new Nest smart thermostat to Wi-Fi and programming the system to my requirements. Highly recommend Best Buy experts for all computer equipment.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad 3rd party technicians failed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad 3rd party contractor technicians could not get the thermostat to operate. Two separate trips by different technicians and they could not get the thermostats working. I had to hire a heat and air specialist to get the thermostats installed and operating correctly

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and accurate work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were courteous, friendly,knowledgeable. Installed Nest Thermostat when original ordered was not compatible. Worked right away. Cleaned up all the odds and ends that come with opening items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat! My electric bill has has gone down since it has been intalled . It is very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad professional and curious. Made sure I understood how to work product before leaving.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not accurate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There ok but most of the time they give you appointment but it takes so many weeks to do right day appointment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed & set-up my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV and made all the corrections. He also explained, in detail, how to use the new accessories. That made it much easier to get used to the new equipment. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek Squad come out and install my Google Nest Learning Thermostat and the technician was an absolute professional. Very friendly and patient with answering all of my questions. Demonstrated how to use the product. Cleaned the work area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leave it to the experts!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leave this to the pros to ensure it’s done right from the jump. They were fast, friendly, and timely. Made sure it worked before leaving. Couldn’t ask for better service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of Honeywell Smart Color Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad associates installed my thermostat and walked me right through the setup, both on the thermostat & on my phone and then through my HVAC system operation. They were both very knowledgeable & professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys that installed my thermostat were very friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was great. The technician came in and installed my thermostat very quickly and gave me tips on how to manage it. He removed my existing thermostat and replaced it with my new one without issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say enough great things on the installer. He worked with me on understanding its operation. He was available after he left my house for questions that came up. Great support.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer mis-wired it initially and left me with more than an hour of heat (rather than A/C) cranking out. He ultimately returned to my house and fixed it, but he needed a lot of instruction via telephone calls to someone (his supervisor?).

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Thermostat Instalation. ⁰

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my thermostat and provided me information on how to operate it. He was very friendly and did a very good job installing the item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ecobee Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brent was awesome. He was on time. He was informative he educated my wife and I. Gave us a demontration. He also called to f/up to make sure it was working as intended

    I would recommend this to a friend