Customer Ratings & Reviews

Contractor assigned to install was very professional and did a great job. He answered all of my questions. Great experience.

Showed up on time and did great work. I have used Geek Squad quite a few times and always had a good experience

We used Geek Squad service for installation of two Nest thermostats. The cost was included as part of Total Tech. The service was completed on time with any questions we had answered completely.

The agent was very nice and efficient. She had my thermostat installed and helped with the app on phone. Informed me of how to use both phone and wall thermostat.

The technician made fast work of connecting my new Nest smart thermostat to Wi-Fi and programming the system to my requirements. Highly recommend Best Buy experts for all computer equipment.

Geek Squad 3rd party contractor technicians could not get the thermostat to operate. Two separate trips by different technicians and they could not get the thermostats working. I had to hire a heat and air specialist to get the thermostats installed and operating correctly

Techs were courteous, friendly,knowledgeable. Installed Nest Thermostat when original ordered was not compatible. Worked right away. Cleaned up all the odds and ends that come with opening items.

Great thermostat! My electric bill has has gone down since it has been intalled . It is very easy to use.

Geek squad professional and curious. Made sure I understood how to work product before leaving.

There ok but most of the time they give you appointment but it takes so many weeks to do right day appointment

The agent set up my TV and made all the corrections. He also explained, in detail, how to use the new accessories. That made it much easier to get used to the new equipment. Thank you.

Had Geek Squad come out and install my Google Nest Learning Thermostat and the technician was an absolute professional. Very friendly and patient with answering all of my questions. Demonstrated how to use the product. Cleaned the work area.

Leave this to the pros to ensure it’s done right from the jump. They were fast, friendly, and timely. Made sure it worked before leaving. Couldn’t ask for better service.

The Geek Squad associates installed my thermostat and walked me right through the setup, both on the thermostat & on my phone and then through my HVAC system operation. They were both very knowledgeable & professional.

The geek squad guys that installed my thermostat were very friendly and professional.

This was great. The technician came in and installed my thermostat very quickly and gave me tips on how to manage it. He removed my existing thermostat and replaced it with my new one without issues.

I cannot say enough great things on the installer. He worked with me on understanding its operation. He was available after he left my house for questions that came up. Great support.

Installer mis-wired it initially and left me with more than an hour of heat (rather than A/C) cranking out. He ultimately returned to my house and fixed it, but he needed a lot of instruction via telephone calls to someone (his supervisor?).

The agent mounted my thermostat and provided me information on how to operate it. He was very friendly and did a very good job installing the item.

Brent was awesome. He was on time. He was informative he educated my wife and I. Gave us a demontration. He also called to f/up to make sure it was working as intended