Customer Ratings & Reviews

The agent connected my Pixel XL to the Nest thermostat, but did not show me how he did it and I am now upgrading to another phone and do not know how to connect the new phone to the Nest

I needed my ecobee thermostat installed. The Geek was knowledgeable and helpful setting it up quickly. Very satisfied.

Leave this to the pros to ensure it’s done right from the jump. They were fast, friendly, and timely. Made sure it worked before leaving. Couldn’t ask for better service.

So helpful with all the things I needed guidance with and stayed until all the tasks were completed. I am still learning and appreciate the time and care the Techs took with the install.

Flexible schedule. On time. Made sure we knew how to operate before they left.

They have not picked up the old thermostat (which was not working) for return.

Brent was awesome. He was on time. He was informative he educated my wife and I. Gave us a demontration. He also called to f/up to make sure it was working as intended

I actually installed it myself -- and cancelled the Geek Squad appointment to do so. BUT, I've always found the Geek Squad to be super helpful, friendly and ready to go the extra mile. Now to get 'em to install my 65" TV!!

Connected and programmed thermostat efficient and customer oriented. The tech knew his stuff. Very impressed.

I purchased my thermostat on July 18 and it is now August 15 and I have heard from no one unless I contact the store or the 1-800 number. A month has gone by and my thermostat is still sitting on my counter. All I get is empty promises of I am going to escalate this up the chain and that I will be contacted. I was never contacted.

Rene came to my home and did an excellent job hooking up my thermostat. He made sure everything was working properly before leaving. He took the time to hook it to my Amazon Alexa. This is a great service!

The Geek Squad did a great job installing The Nest thermostats. Very proficient and knowledgeable about the product, as well as the technician was extremely pleasant.

The technician was polite, prompt and efficient! They called before the appointment to let us know the approximate arrival time. They showed up for the appointment on time. They were terrific.

Really can't say much here either because the Geek Squad never installed the thermostat as I said in my other review I brought it back never opened. although I will give the Geek Squad at 5 cuz the Geek Squad deserves a v always.

Antonio installed and mounted my Honeywell Color changing thermostat exactly how it should have been. Thanks Antonio

The installer was super prompt, installed it quickly, showed me how to use it and did a great job. The product looks attractive, works well, is super easy to use, and it's nice to control from my phone.

purchased from best buy, but they could not install it - said it needed a qualified HVAC electrician to install it. Son installed and set it up in about 20 minutes. Expected much more from the Geek Squad.

The agent mounted my thermostat and provided me information on how to operate it. He was very friendly and did a very good job installing the item.

The tech was EXCELLENT, he did a fantastic job. He hit one snag in the installation but would not give up until he solved the problem, and he did so brilliantly.

Richard provided professional service and is a pleasant person. She