Customer Ratings & Reviews

The agent mounted my thermostat and provided me information on how to operate it. He was very friendly and did a very good job installing the item.

The Geek Squad agent was prompt and did a great job and was finished in about 30 minutes.

I had my AC/Heating damaged and Best Buy had to pay for the damages. It took a while to get the money but they finally repaid me for my repairs.

The Geek Squad did a great job installing The Nest thermostats. Very proficient and knowledgeable about the product, as well as the technician was extremely pleasant.

We purchased the Total Tech package a few months ago when we bought a new TV. So when we looking for a smart thermostat we went to Best Buy because they said the installation was included in the package. They recommended the Ecobee enhanced so we went with it. On the appointed day we made a special trip of two hours back home to meet the technicians. They were there about five minutes when they asked if our system was all electric. When we told them that it was gas heat electric cooling, they said that they were not allowed to touch it and left. The people at the store never asked us or told us about this. We had to call an HVAC service company and they installed it all right and charged more than the price of the thermostat. I found out later that if our system was all electric they sold us the wrong model because the Enhanced model doesn’t support the Emergency Heat strips.

Great thermostat! My electric bill has has gone down since it has been intalled . It is very easy to use.

Geek squad tried to install thermostat but wiring was incompatible. Had an electrician come to make some changes to the wiring and he installed the thermostat. Geek Squad guys used the visit to install a ring doorbell - very nice job.

The tech was EXCELLENT, he did a fantastic job. He hit one snag in the installation but would not give up until he solved the problem, and he did so brilliantly.

Great and knowledgeable service. The tech was even concerned with the slight differences in the paint when the larger old thermostat came off the wall.

Rene came to my home and did an excellent job hooking up my thermostat. He made sure everything was working properly before leaving. He took the time to hook it to my Amazon Alexa. This is a great service!

Geek squad professional and curious. Made sure I understood how to work product before leaving.

Ty worked throughout our condo putting in and programming smart lighting and a Ring system in our condo. Ty was excellent!

I actually installed it myself -- and cancelled the Geek Squad appointment to do so. BUT, I've always found the Geek Squad to be super helpful, friendly and ready to go the extra mile. Now to get 'em to install my 65" TV!!

Excellent communication and professionalism. Took time to explain how everything worked and verified that all was working as expected.

The technician was polite, prompt and efficient! They called before the appointment to let us know the approximate arrival time. They showed up for the appointment on time. They were terrific.

Both installers did a great job. We had some challenges because some unique aspects of the house and they performed the appropriate troubleshooting and solved the problem.

Installation service was awesome. Product seems to increase temperature when I don’t want that to happen. I need to review the manual.

The installer was super prompt, installed it quickly, showed me how to use it and did a great job. The product looks attractive, works well, is super easy to use, and it's nice to control from my phone.

Installer mis-wired it initially and left me with more than an hour of heat (rather than A/C) cranking out. He ultimately returned to my house and fixed it, but he needed a lot of instruction via telephone calls to someone (his supervisor?).

The geek squad guys that installed my thermostat were very friendly and professional.