Customer Ratings & Reviews

Quick and timely, knowledgeable staff, we’re happy to set up other appliances despite short-notice

Contractor assigned to install was very professional and did a great job. He answered all of my questions. Great experience.

Agent was here to program nest thermostat to phone , he was able to sync my phone but not my wifes to the thermostat...

Both installers did a great job. We had some challenges because some unique aspects of the house and they performed the appropriate troubleshooting and solved the problem.

We purchased the Total Tech package a few months ago when we bought a new TV. So when we looking for a smart thermostat we went to Best Buy because they said the installation was included in the package. They recommended the Ecobee enhanced so we went with it. On the appointed day we made a special trip of two hours back home to meet the technicians. They were there about five minutes when they asked if our system was all electric. When we told them that it was gas heat electric cooling, they said that they were not allowed to touch it and left. The people at the store never asked us or told us about this. We had to call an HVAC service company and they installed it all right and charged more than the price of the thermostat. I found out later that if our system was all electric they sold us the wrong model because the Enhanced model doesn’t support the Emergency Heat strips.

Great and knowledgeable service. The tech was even concerned with the slight differences in the paint when the larger old thermostat came off the wall.

We would not even put one star on this. I paid $259 for 2 repair items at my home; Google Home cameras and Google Nest thermostat. The person could not figure out how to fix the thermostat so said he would come back after getting a new one. This never happened. After we called, the manager set up a second visit, but he nerver brought the thermostat so a waste of time. The manager told us he would call "tomorrow" to reschedule....that was a week ago - no call. Terrible Terrible service.

Air conditioner stopped working an hour after they left. I called all day to get someone to come back out. I was hung up on, transferred all over and ending up at the same place I started. Then was told someone could come back out in 2 days. It was 92 and 70% humidity. When I finally got to speak with a manager I was told someone would come the next day if I went to a store to pick up a replacement thermometer. I had the original shipped to me and at this point it was 8 PM. I finally ordered one from Amazon and installed it myself. J

Install didn’t happen...Geek Squad could not determine why it was not working, seemed some confusion in wiring from furnace

It was not an expert trying to install the thermostat. Admitted, not an HVAC guy. Better to use HVAC company

Showed up on time and did great work. I have used Geek Squad quite a few times and always had a good experience

The installers were great with time management since I had to leave faster the expected. They helped me understand my new nest system before they left and made sure I knew any and everything I needed to before they left.

Even though I've done lots of handyman work including electrical work, I could not have installed my new thermostat by myself. thanks to the Geeks it got done correctly. Money well spent!

Excellent communication and professionalism. Took time to explain how everything worked and verified that all was working as expected.

The installers weren't successful in installing, put back on my original thermostat and couldn't get it to work. They told me I had to contact my own HVAC company and pay them to get the old one working. I'm still trying to get the refunds sorted out.

definitely recommend this service if you are wanting to get your thermostat in hassle free!

Geek Squad installed my thermostat quickly and showed me all the functionalities the device has.

Installation service was awesome. Product seems to increase temperature when I don’t want that to happen. I need to review the manual.

Two Geek Squad technicians came out to install my Ecobee Smart Thermostat. When install was complete, my air conditioning was working but not the heat. They were not sure why and told me to call an HVAC company which I did. HVAC company came out today and the Geek Squad wired it incorrectly. The W wire was in the wrong terminal, the O wire was not connected. The Geek Squad had set up my system as a Gas Furnace when I have a Heat Pump. No wonder it was not working when they left! If they do not have the skill set to work on this type of equipment why did you charge me $129.99 for your skilled tech support? The HVAC company was surprised that their bad wiring had not tripped the circuit breaker!

Ty worked throughout our condo putting in and programming smart lighting and a Ring system in our condo. Ty was excellent!