Customer Ratings & Reviews

I had my AC/Heating damaged and Best Buy had to pay for the damages. It took a while to get the money but they finally repaid me for my repairs.

The geek squad installer (Tim) was great. I received text messages that told me when he was on his way. He was thorough and at the same time very pleasant. If I needed another geek squad service I would definitely want him back. 5 stars for geek squad on this date!

Both installers did a great job. We had some challenges because some unique aspects of the house and they performed the appropriate troubleshooting and solved the problem.

good thermostat I like the function of the app so I don't have to get out of bed to set the temperature I want

The two agents who installed our thermostats were efficient and professional. Thanks for the great install.

The agent was fast, efficient and professional and obviously knew what he was doing.

Geek squad tried to install thermostat but wiring was incompatible. Had an electrician come to make some changes to the wiring and he installed the thermostat. Geek Squad guys used the visit to install a ring doorbell - very nice job.

Rene came to my home and did an excellent job hooking up my thermostat. He made sure everything was working properly before leaving. He took the time to hook it to my Amazon Alexa. This is a great service!

The technician was polite, prompt and efficient! They called before the appointment to let us know the approximate arrival time. They showed up for the appointment on time. They were terrific.

Very pleased with thermostat. I believe it will help to conserve on utilities because you can program it very easy

I actually installed it myself -- and cancelled the Geek Squad appointment to do so. BUT, I've always found the Geek Squad to be super helpful, friendly and ready to go the extra mile. Now to get 'em to install my 65" TV!!

The installer did a good job installing our Ecobee Smart enhanced thermostat. No problems

The installer was super prompt, installed it quickly, showed me how to use it and did a great job. The product looks attractive, works well, is super easy to use, and it's nice to control from my phone.

Agent was here to program nest thermostat to phone , he was able to sync my phone but not my wifes to the thermostat...

I love this service, always keeping a high customer service and we do not hesitate to use the service on our purchases at best buy

They came ready and prepared to install, my thermostat. But I didn't have the right connection, for them, to complete the job. Very professional squad

purchased from best buy, but they could not install it - said it needed a qualified HVAC electrician to install it. Son installed and set it up in about 20 minutes. Expected much more from the Geek Squad.

yes we love this device and it works so well for us

We had to go through about three of them before we got it working properly. So far so good.

The agents installed our new thermostat. They were skilled, professional, and took time to make sure we understood how to use the features.