Customer Ratings & Reviews

Agent was knowledgeable and efficient and resolved issue/

Eric was great! He was very professional, got the job done very quickly, tested to make sure both the AC & heat were working (no small feat in June!), and made sure I was comfortable with working the system before he left.

Both installers did a great job. We had some challenges because some unique aspects of the house and they performed the appropriate troubleshooting and solved the problem.

Installation folks knew exactly whatvtheybwere doing. Very professional, courteous, and really exceptionL.

I love this service, always keeping a high customer service and we do not hesitate to use the service on our purchases at best buy

I had my AC/Heating damaged and Best Buy had to pay for the damages. It took a while to get the money but they finally repaid me for my repairs.

The agents installed 3 ecobee thermostats and set them up for me. Clean, respectful, and professional.

Geek squad took care of everything! Took care of install and made it look nice and clean!

They came ready and prepared to install, my thermostat. But I didn't have the right connection, for them, to complete the job. Very professional squad

Rene came to my home and did an excellent job hooking up my thermostat. He made sure everything was working properly before leaving. He took the time to hook it to my Amazon Alexa. This is a great service!

The agents installed our new thermostat. They were skilled, professional, and took time to make sure we understood how to use the features.

The geek squad installer (Tim) was great. I received text messages that told me when he was on his way. He was thorough and at the same time very pleasant. If I needed another geek squad service I would definitely want him back. 5 stars for geek squad on this date!

The technician was polite, prompt and efficient! They called before the appointment to let us know the approximate arrival time. They showed up for the appointment on time. They were terrific.

During the 2022 I bought many different appliances and electronics and all was installed for squad team, that are very good.

Geek squad tried to install thermostat but wiring was incompatible. Had an electrician come to make some changes to the wiring and he installed the thermostat. Geek Squad guys used the visit to install a ring doorbell - very nice job.

We had to go through about three of them before we got it working properly. So far so good.

Very happy with the performance upgrade over my old school thermostat. Quick installation by the Geek Squad, and explanation of the controls.

excellent install-geek squad fine trouble shooting,patientproduct explanation,complicated interface with customer i phone.

I actually installed it myself -- and cancelled the Geek Squad appointment to do so. BUT, I've always found the Geek Squad to be super helpful, friendly and ready to go the extra mile. Now to get 'em to install my 65" TV!!

Agent was here to program nest thermostat to phone , he was able to sync my phone but not my wifes to the thermostat...