Customer Ratings & Reviews

Pretty good, guy was friendly, but he didn’t care to clean his mess that he made...

We had to go through about three of them before we got it working properly. So far so good.

I called Geek squad to install my wi-fi thermostat because I wanted it done quick and wanted to make sure the job was done right. It was in quickly and we were up and running. I highly recommend.

The agents installed the smart thermostat and worked with me to get the app set up.

Great thermostat! My electric bill has has gone down since it has been intalled . It is very easy to use.

Still getting an error. Need TotalTech back out to help resolve it.

They came ready and prepared to install, my thermostat. But I didn't have the right connection, for them, to complete the job. Very professional squad

I love the voice control on it I can't see very good now so I just tell Alexa 0 what to set the temperature on and it does it

The Geek Squad agent was prompt and did a great job and was finished in about 30 minutes.

Geek squad professional and curious. Made sure I understood how to work product before leaving.

The agents installed our new thermostat. They were skilled, professional, and took time to make sure we understood how to use the features.

Very happy with the performance upgrade over my old school thermostat. Quick installation by the Geek Squad, and explanation of the controls.

The installer was 2 hours late when he arrived. When he finally left we soon realized that he had installed our thermostats incorrectly. When you set the temp to cool it would turn on the furnace when set to finance it would continue to run the furnace. We could not reach him so we had to deal with 88 Degree temps on night one. We called Geek Squad in the morning and they said they would get someone out the same day. This was Wednesday. After waiting most of the day I called again around 3 pm I was told the appointment was booked incorrectly. But they could have someone out in 2 days on Friday. We dealt with one more night of 86-degree temps. On Thursday we hired our own HVAC company to properly install the Thermostats.

I love this service, always keeping a high customer service and we do not hesitate to use the service on our purchases at best buy

The Best Buy-contracted electrician could not install the thermostat, so we hired an electrician and a technician from a furnace company. This is getting expensive. Does the thermostat work? After more than a month, we still do not know, and it’s getting cold.

Installer mis-wired it initially and left me with more than an hour of heat (rather than A/C) cranking out. He ultimately returned to my house and fixed it, but he needed a lot of instruction via telephone calls to someone (his supervisor?).

Very inconvenient. Geek squad is not a full installer. Wouldn't pull out wires in my wall to connect to nest thermostat. Lame. I literally had to pull out two visible wires because installer said "due to liability issues" he could not touch the opening where he was INSTALLING a newly bought thermostat. Ridiculous -geek squad semi-installs.

The technician removed the old thermostat and installed the new one and made sure I was logged in on my computer and registered the thermostat.

Did great job. They were professional and friendly and polite and helpful and easy to talk to. Explained what they were doing. Answered all my questions

Installation person did the right thing but the problem was my electrical panel had a bad circuit breaker. When I got that replaced it worked fine.