Customer Ratings & Reviews

The technician was polite, prompt and efficient! They called before the appointment to let us know the approximate arrival time. They showed up for the appointment on time. They were terrific.

I love the voice control on it I can't see very good now so I just tell Alexa 0 what to set the temperature on and it does it

The installer was super prompt, installed it quickly, showed me how to use it and did a great job. The product looks attractive, works well, is super easy to use, and it's nice to control from my phone.

Agent was here to program nest thermostat to phone , he was able to sync my phone but not my wifes to the thermostat...

purchased from best buy, but they could not install it - said it needed a qualified HVAC electrician to install it. Son installed and set it up in about 20 minutes. Expected much more from the Geek Squad.

geek squad installed and got honeywell thermostat in no time. Very professional.

Really can't say much here either because the Geek Squad never installed the thermostat as I said in my other review I brought it back never opened. although I will give the Geek Squad at 5 cuz the Geek Squad deserves a v always.

good thermostat I like the function of the app so I don't have to get out of bed to set the temperature I want

Installation was quick and easy by the techs and no answered questions by me.

They came ready and prepared to install, my thermostat. But I didn't have the right connection, for them, to complete the job. Very professional squad

The two agents who installed our thermostats were efficient and professional. Thanks for the great install.

We had to go through about three of them before we got it working properly. So far so good.

Install didn’t happen...Geek Squad could not determine why it was not working, seemed some confusion in wiring from furnace

Very pleased with thermostat. I believe it will help to conserve on utilities because you can program it very easy

I love this service, always keeping a high customer service and we do not hesitate to use the service on our purchases at best buy

The agents installed our new thermostat. They were skilled, professional, and took time to make sure we understood how to use the features.

The agent was fast, efficient and professional and obviously knew what he was doing.

Very happy with the performance upgrade over my old school thermostat. Quick installation by the Geek Squad, and explanation of the controls.

Two Geek Squad technicians came out to install my Ecobee Smart Thermostat. When install was complete, my air conditioning was working but not the heat. They were not sure why and told me to call an HVAC company which I did. HVAC company came out today and the Geek Squad wired it incorrectly. The W wire was in the wrong terminal, the O wire was not connected. The Geek Squad had set up my system as a Gas Furnace when I have a Heat Pump. No wonder it was not working when they left! If they do not have the skill set to work on this type of equipment why did you charge me $129.99 for your skilled tech support? The HVAC company was surprised that their bad wiring had not tripped the circuit breaker!

The installer did a good job installing our Ecobee Smart enhanced thermostat. No problems