Customer Ratings & Reviews

Installer did a great job. Explained everything as he went along. Helped with app set up.

Installation folks knew exactly whatvtheybwere doing. Very professional, courteous, and really exceptionL.

Very happy with the performance upgrade over my old school thermostat. Quick installation by the Geek Squad, and explanation of the controls.

The agents installed 3 ecobee thermostats and set them up for me. Clean, respectful, and professional.

During the 2022 I bought many different appliances and electronics and all was installed for squad team, that are very good.

Really can't say much here either because the Geek Squad never installed the thermostat as I said in my other review I brought it back never opened. although I will give the Geek Squad at 5 cuz the Geek Squad deserves a v always.

Install didn’t happen...Geek Squad could not determine why it was not working, seemed some confusion in wiring from furnace

The agent was very pleasant and capable and worked through a couple of unexpected things to get the thermostat installed properly.

excellent install-geek squad fine trouble shooting,patientproduct explanation,complicated interface with customer i phone.

Geek squad took care of everything! Took care of install and made it look nice and clean!

Two Geek Squad technicians came out to install my Ecobee Smart Thermostat. When install was complete, my air conditioning was working but not the heat. They were not sure why and told me to call an HVAC company which I did. HVAC company came out today and the Geek Squad wired it incorrectly. The W wire was in the wrong terminal, the O wire was not connected. The Geek Squad had set up my system as a Gas Furnace when I have a Heat Pump. No wonder it was not working when they left! If they do not have the skill set to work on this type of equipment why did you charge me $129.99 for your skilled tech support? The HVAC company was surprised that their bad wiring had not tripped the circuit breaker!

Agent was knowledgeable and efficient and resolved issue/

The technician removed the old thermostat and installed the new one and made sure I was logged in on my computer and registered the thermostat.

I've installed these before and it wasn't hard. This purchase I used Geek Squad which was the best. Accurate and no hassle.

The installers were great with time management since I had to leave faster the expected. They helped me understand my new nest system before they left and made sure I knew any and everything I needed to before they left.

Pretty good, guy was friendly, but he didn’t care to clean his mess that he made...

Installers Tiffany and Rob did a thorough job installing, testing, and training me on the basic use of the Nest thermostat.

Installation person did the right thing but the problem was my electrical panel had a bad circuit breaker. When I got that replaced it worked fine.

Very inconvenient. Geek squad is not a full installer. Wouldn't pull out wires in my wall to connect to nest thermostat. Lame. I literally had to pull out two visible wires because installer said "due to liability issues" he could not touch the opening where he was INSTALLING a newly bought thermostat. Ridiculous -geek squad semi-installs.

1 star not because the service was bad but because the geek squad could not fix the problem. They did not have the know how to bring power from the HVAC unit to the thermostat. The installation that is offered for this product is basic. It is assumed that the thermostat has power for thermostat so they could put it on the wall and go through the app on the phone which I had already done. They said I would have to call an HVAC company to install these thermostats. They were very professional and nice but couldn’t help with the installation. They should be more well versed in the product they are trying to install.