Customer Ratings & Reviews

The installer was super prompt, installed it quickly, showed me how to use it and did a great job. The product looks attractive, works well, is super easy to use, and it's nice to control from my phone.

The agent was very pleasant and capable and worked through a couple of unexpected things to get the thermostat installed properly.

1 star not because the service was bad but because the geek squad could not fix the problem. They did not have the know how to bring power from the HVAC unit to the thermostat. The installation that is offered for this product is basic. It is assumed that the thermostat has power for thermostat so they could put it on the wall and go through the app on the phone which I had already done. They said I would have to call an HVAC company to install these thermostats. They were very professional and nice but couldn’t help with the installation. They should be more well versed in the product they are trying to install.

purchased from best buy, but they could not install it - said it needed a qualified HVAC electrician to install it. Son installed and set it up in about 20 minutes. Expected much more from the Geek Squad.

Geek Squad is always reliable, knowledgeable and professional!

The technician removed the old thermostat and installed the new one and made sure I was logged in on my computer and registered the thermostat.

I've installed these before and it wasn't hard. This purchase I used Geek Squad which was the best. Accurate and no hassle.

The associates programmed my smart thermostat and set it up for me to use immediately!!

Install didn’t happen...Geek Squad could not determine why it was not working, seemed some confusion in wiring from furnace

Mark was great, very helpful and patient, willing to ensure the job was complete to our satisfaction.

Very fast and efficient service. Had 2 technicians Dan and Jose. Both were very knowledgeable and friendly.

Installers Tiffany and Rob did a thorough job installing, testing, and training me on the basic use of the Nest thermostat.

Really can't say much here either because the Geek Squad never installed the thermostat as I said in my other review I brought it back never opened. although I will give the Geek Squad at 5 cuz the Geek Squad deserves a v always.

Two Geek Squad technicians came out to install my Ecobee Smart Thermostat. When install was complete, my air conditioning was working but not the heat. They were not sure why and told me to call an HVAC company which I did. HVAC company came out today and the Geek Squad wired it incorrectly. The W wire was in the wrong terminal, the O wire was not connected. The Geek Squad had set up my system as a Gas Furnace when I have a Heat Pump. No wonder it was not working when they left! If they do not have the skill set to work on this type of equipment why did you charge me $129.99 for your skilled tech support? The HVAC company was surprised that their bad wiring had not tripped the circuit breaker!

The thermostat is not responding to the phone app.

Professionally installed and setup. Explained installation steps thoroughly.

My new Nest thermostat works great. Thanks to the Geek Squad installers.

The squad was nice and made everything comprehensible.

Installation person did the right thing but the problem was my electrical panel had a bad circuit breaker. When I got that replaced it worked fine.

Did great job. They were professional and friendly and polite and helpful and easy to talk to. Explained what they were doing. Answered all my questions