Customer Ratings & Reviews

Two Geek Squad technicians came out to install my Ecobee Smart Thermostat. When install was complete, my air conditioning was working but not the heat. They were not sure why and told me to call an HVAC company which I did. HVAC company came out today and the Geek Squad wired it incorrectly. The W wire was in the wrong terminal, the O wire was not connected. The Geek Squad had set up my system as a Gas Furnace when I have a Heat Pump. No wonder it was not working when they left! If they do not have the skill set to work on this type of equipment why did you charge me $129.99 for your skilled tech support? The HVAC company was surprised that their bad wiring had not tripped the circuit breaker!

Installation folks knew exactly whatvtheybwere doing. Very professional, courteous, and really exceptionL.

During the 2022 I bought many different appliances and electronics and all was installed for squad team, that are very good.

The agent was very pleasant and capable and worked through a couple of unexpected things to get the thermostat installed properly.

Installer did a great job. Explained everything as he went along. Helped with app set up.

The agents installed 3 ecobee thermostats and set them up for me. Clean, respectful, and professional.

excellent install-geek squad fine trouble shooting,patientproduct explanation,complicated interface with customer i phone.

The installers were great with time management since I had to leave faster the expected. They helped me understand my new nest system before they left and made sure I knew any and everything I needed to before they left.

The technician removed the old thermostat and installed the new one and made sure I was logged in on my computer and registered the thermostat.

Took over a month for Best buy to get out to install so better off doing it yourself. Geek squad is horrible at installing on time, cancelled 3 or 4 times

Pretty good, guy was friendly, but he didn’t care to clean his mess that he made...

I called Geek squad to install my wi-fi thermostat because I wanted it done quick and wanted to make sure the job was done right. It was in quickly and we were up and running. I highly recommend.

yes we love this device and it works so well for us

Do not recommend. Call a real hvac professional. They sent someone out and burned a fuse from allowing the wires the touch. Shut my hvac down. They won’t refund my money. They tried to say it was a defective thermostat. I called a real hvac professional and they installed the SAME unit at the same price and fixed my hvac. They are just sending anybody.

Geek squad took care of everything! Took care of install and made it look nice and clean!

Very inconvenient. Geek squad is not a full installer. Wouldn't pull out wires in my wall to connect to nest thermostat. Lame. I literally had to pull out two visible wires because installer said "due to liability issues" he could not touch the opening where he was INSTALLING a newly bought thermostat. Ridiculous -geek squad semi-installs.

Installation person did the right thing but the problem was my electrical panel had a bad circuit breaker. When I got that replaced it worked fine.

I've installed these before and it wasn't hard. This purchase I used Geek Squad which was the best. Accurate and no hassle.

Even though I've done lots of handyman work including electrical work, I could not have installed my new thermostat by myself. thanks to the Geeks it got done correctly. Money well spent!

Did great job. They were professional and friendly and polite and helpful and easy to talk to. Explained what they were doing. Answered all my questions