Customer Ratings & Reviews

This was a new program from what I could tell. Their were many follow up calls confirming our appointment and the service did not take long. Our system is functioning properly now with a wifi capable thermostat.

2 techs arrived they were very respectful of my home and knowledgeable about their job. Before they left they made sure everything was working correctly. I would recommend geek squad to everyone!

I purchased the Amazon smart thermostat and had installed by Geek Squad Tech. The tech did not turn off the power to the A/C and shorted out my A/C. He was totally incompetent. He not only shorted out the A/C but could not install the thermostat. I called Best Buy and they said the would file a property damage claim. I had to pay for AC repair out of pocket after 3 days with no AC in 90 degree weather. The repair cost me $465.00. It is now 2 weeks and have not heard back from Sedgwick (Best Buy Insurance). I have sent numerous emails and phone call and no one has answered. I think I will have to get my attorney involved if I don’t get reimbursed soon.

The thermostat is not responding to the phone app.

Geek squad took care of everything! Took care of install and made it look nice and clean!

Mark was great, very helpful and patient, willing to ensure the job was complete to our satisfaction.

The guys that installed all my items were very knowledgeable and courteous. They answered all my questions and schooled me on all the technology installed in my home. I am very happy with the whole process.

I had Best Buy to install my new thermostat. They did a great job. Will use them again at my vacation home. So far I have been really pleased with all the Geek Squad installations I have had them do.

The smart thermostat we purchase from Best Buy. Helps me in a Winter time when I'm in Florida. To control my house temperature from my phone. An gives me peace of mind.

Nothing done since the wires were not present. Had to return the product.

Very happy with the installation process. The technician was respectful and helpful with us throughout the installation. Great job!

Smart Thermostat Install, I love the GeekSquad. They are very informative. They give you their best!

The agent was knowledgeable and friendly. Conpleted installatuon in no time at all. They were on time and treated mybhouse with the utmost respecr

The agent who installed my smart thermostat was professional, courteous, friendly and customer service oriented.

The geek squad came and installed it. Took no time at all. Professional and courteous. Explained how the nest thermostat worked and helped me with the app. Best thing I’ve ever bought

Geek Squad installed my NEST thermostat quickly and efficiently! Its functions were explained thoroughly and it is working beautifully. Trust the Geek Squad with you installation.

The associates programmed my smart thermostat and set it up for me to use immediately!!

The geek squad put my thermostat in where the old thermostat was. It made it super easy to use my ecobee.

1 star not because the service was bad but because the geek squad could not fix the problem. They did not have the know how to bring power from the HVAC unit to the thermostat. The installation that is offered for this product is basic. It is assumed that the thermostat has power for thermostat so they could put it on the wall and go through the app on the phone which I had already done. They said I would have to call an HVAC company to install these thermostats. They were very professional and nice but couldn’t help with the installation. They should be more well versed in the product they are trying to install.

The installer was great. Easy to talk to and understand. Made sure we knew how to use prior to his leaving.