Customer Ratings & Reviews

The agent got my Nest mounted and hooked up to my system with ease. Gave me a rundown of the functions of it and was on his way. Very friendly and provided all needed information as an expert.

Excellent and professional service. The geek squad employee was very courteous and knows what he was doing. Installation went perfectly well

The person that installed my thermostat did a great job and helped me understand how to use it. I like the fact that I can be away from home and now check to see that my furnace is running.

We always like to have Geek Squad at home Agents are respectful and have the knowledge we need They explain well the product installed and its the best choice out there for installations

The agent who installed my smart thermostat was professional, courteous, friendly and customer service oriented.

Geek Squad is always reliable, knowledgeable and professional!

I used geek squad to install my nest thermostat. Scheduling the appointment was easy and the technician was knowledgeable, thorough and completed the install in a short period of time. Highly recommend.

Took over a month for Best buy to get out to install so better off doing it yourself. Geek squad is horrible at installing on time, cancelled 3 or 4 times

I purchased the Amazon smart thermostat and had installed by Geek Squad Tech. The tech did not turn off the power to the A/C and shorted out my A/C. He was totally incompetent. He not only shorted out the A/C but could not install the thermostat. I called Best Buy and they said the would file a property damage claim. I had to pay for AC repair out of pocket after 3 days with no AC in 90 degree weather. The repair cost me $465.00. It is now 2 weeks and have not heard back from Sedgwick (Best Buy Insurance). I have sent numerous emails and phone call and no one has answered. I think I will have to get my attorney involved if I don’t get reimbursed soon.

Professionally installed and setup. Explained installation steps thoroughly.

The geek squad put my thermostat in where the old thermostat was. It made it super easy to use my ecobee.

My new Nest thermostat works great. Thanks to the Geek Squad installers.

The agent professionally installed my Nest thermostat, and then ensured that my wife and I both had the app connecting to the thermostat fully functional. Excellent service!

Very happy with the installation process. The technician was respectful and helpful with us throughout the installation. Great job!

The installer was great. Easy to talk to and understand. Made sure we knew how to use prior to his leaving.

Nothing done since the wires were not present. Had to return the product.

The third party service provided arrived on time and quickly completed the work. They were very professional and had significant experience providing this particular installation service.

I had to fix it so it would work properly after they left. Disappointing after paying for service. And shocked that they smelled so badly that early in the morning that I had to cover my nose and mouth. The two people made me very uncomfortable. I would suggest you make sure you know who is coming and that it is someone reputable. They seem to subcontract often but do not warn you.

Geek squad member Tim La was amazing! He set up our nest, a fuse blew in the AC unit and took it upon himself to fix it for us! Amazing work and going above and beyond!

2 additional techs showed up about the time of the install. They had a hard time finding which wires went where due to our older system. They stuck with it and solved the problem!!