Customer Ratings & Reviews

Works amazing love how sleek it looks. Totally loving my new smart Theomostat.

The professionals were super nice and explained what they were doing. I enjoyed being able to ask questions and get answers from them.

The guys were early and courteous. They even picked up the thermostat at the store so I didn’t have to go get it

Guys was quick installing my the system. I felt that they did it so quick and easy that I should had done it myself. But maybe because they are experts installers and made it look easy.

A little difficult to install but worth the effort. My unit seems to not run as much with this. Great features.

I contacted the Geek Squad to install my New Nest learning thermostat. The technician arrived on time, was friendly and knowledgeable. I wouldn’t hesitate to use the Geek Squad again

The team was professional, courteous and reliable. They did an excellent job installing the TV mounts and even clean up behind themselves. Thank you

Completed installation of Thermostat and application setup quickly. He knew what he Is doing and answered all questions. Thanks for quality installation

yes we love this device and it works so well for us

Agent ripped and replaced my 3 old thermostats with the Ecobees, then told my wife they were not compatible with my HVAC because they only had 4 wires, and that we should buy the Google thermostat instead. 1.) There were at least 5 wires with every thermostat, basic counting is the LEAST you can expect from a technician and 2.) I paid a real HVAC company $450+tax to install them with zero problems. All 3 "incompatible" Ecobees are now working great. Do NOT waste your money having Best Buy do this install. Do it yourself or pay an HVAC company to do it.

Professionally installed and setup. Explained installation steps thoroughly.

We held off buying because we didn't want to buy ourselves. Geek Squad installed for us successfully

I don't think they possess extensive know of the product.

The agent was professional and did a great job of explains the features and benefits of this thermostat.

Agent was knowledgeable and efficient and resolved issue/

I am very happy with their service and their are help-full and at knowledge or with whatever they do. Their customer service are excellent.

The agent mounted my ecobee bluetooth thermostat in my house and a great job

My new Nest thermostat works great. Thanks to the Geek Squad installers.

the tech was freindly ..he was on time ..explanied what he was going to do,,,

Agent wasn’t any help as far as installation. He told me that I didn’t have the proper wires to connect the thermostat so I had to hire an electrician who was able to use the wiring that i already had in the wall. I am so mad because this ended up costing me over $200 which it shouldn’t have cost me anything cause I am a Best Buy total tech member. I am thinking about contacting the corporate office to see if there is anything that they can do because I am a unsatisfied customer with Best Buy. Also not going to renew my membership and will be shopping elsewhere if they aren’t able to help because this isn’t the first time I have had a problem with them.