Customer Ratings & Reviews

Geek Squad is always reliable, knowledgeable and professional!

The Geek Squad did a great job of installing two thermostats in our home.

The installer has been very helpful. Didn’t have time to put app on phone because he helped me with computer problems.

Quick and easy install. On time. Installed two thermostats for me. Programmed them. Showed me how to use them and the app. Very professional.

Kenneth was great. He explained and showed me how to use my new thermostat. He was also extremely patient in helping me download the apps I needed.

Agent installed my new Nest thermostat and set up the phone app. Quick and efficient... easy when you know what you're doing!

The agent installed my thermostat and ensured it worked properly. Very thorough and knowledgeable

More info would be great. Install by Best Buy was great but when I had to change the settings I was lost.

I was expecting to benefit from the TotalTech service. On my first scheduled installation, the crew didn’t come. I had to be in the house from 8:00 to 1:00pm, and they never showed up. I called customer service, and they informed me that they were going to be late, and to wait till 1:30pm. They never showed up. I called again and they recommended to reschedule the appointment. I don’t understand why do I have to chase for information. The TotalTech service package was oversold, and it is simply not worth my time. I cancelled the installation, but never got an apology for wasting my time

ORDED A FREZER HAD A LARGE DENT ON THE TOP RETURNED THE IDEM

With a great backlight, the numbers a large enough to be read across the room. It outside temp is helpful, too. The app could be better, but it is ok. Super easy to program.

The geek sqad did an excellent job. I love the thermostat. Works perfect.

Installation was smooth and great customer service. The install was on time and had great communication. Will use them again.

As always best buy delivered quality and professional service at the highest level

Geek Squad did an excellent job installing my Nest thermostat and Orbi Wi-Fi boosters. Very friendly, knowledgeable, and efficient! Wouldn't hesitate to use them for any installs.

Your technician was knowledgeable and courteous. I was very pleased and impressed with his service and the work he performed at my residence.

The agents installed my video doorbell perfectly and in a professional manner!

Geek squad installed my new thermostat, and everything worked as expected

Set up nest and did a great job. Very quick install and tested and ready to go. Really enjoy getting these guys out here to do things right. Thumbs up!!

It took 4 attempts to get it installed properly. The reasons were all about lousy installers. No.1 didn't bring the thermostat saying he was not a deliveryman and left even though Best Buy set it up for him to bring it. No. 2 took off sick without ever letting me know so I sat here all day. No 3 was a couple of clowns who installed it on the wall and saying they didn't know how to program all its features including wi-fi so it didn't work. No. 4 did most of it but not all. I had to call Honeywell to get help finishing the install. I complained to Best Buy after each one and they just shrugged as if they knew that they didn't ever do a good job. Why don't you people get a new 3rd party to do this work instead of making the customer suffer????????