Customer Ratings & Reviews

The agent mounted and programmed my nest thermostat. He was very knowlegable

I had Best Buy to install my new thermostat. They did a great job. Will use them again at my vacation home. So far I have been really pleased with all the Geek Squad installations I have had them do.

I don't think they possess extensive know of the product.

The agent installed my thermostat and ensured it worked properly. Very thorough and knowledgeable

My installer was great, very professional and informative. Installation was fast...

The guys that installed all my items were very knowledgeable and courteous. They answered all my questions and schooled me on all the technology installed in my home. I am very happy with the whole process.

The agents installed thermostat. We are pleased with the installation.

The geek squad came and installed it. Took no time at all. Professional and courteous. Explained how the nest thermostat worked and helped me with the app. Best thing I’ve ever bought

Chris was very helpful and did a great job. I hope we get him again if something changes.

Geek Squad installed my NEST thermostat quickly and efficiently! Its functions were explained thoroughly and it is working beautifully. Trust the Geek Squad with you installation.

Special attention for the installation. Thank you!

I was expecting to benefit from the TotalTech service. On my first scheduled installation, the crew didn’t come. I had to be in the house from 8:00 to 1:00pm, and they never showed up. I called customer service, and they informed me that they were going to be late, and to wait till 1:30pm. They never showed up. I called again and they recommended to reschedule the appointment. I don’t understand why do I have to chase for information. The TotalTech service package was oversold, and it is simply not worth my time. I cancelled the installation, but never got an apology for wasting my time

The installer has been very helpful. Didn’t have time to put app on phone because he helped me with computer problems.

The team was professional, courteous and reliable. They did an excellent job installing the TV mounts and even clean up behind themselves. Thank you

The geek squad agent installed my thermostat fast and showed me how to use on my phone. Excellent!!

I am very happy with their service and their are help-full and at knowledge or with whatever they do. Their customer service are excellent.

The agent mounted my ecobee bluetooth thermostat in my house and a great job

The thermostat is great but the service installation is questionable not knowing what to do. Watching youtube videos and asking me questions there's not even a procedure for them to check if everything is working after the installation. Mine was just filling out his survey as soon as possible. By the way had a 3pm-7pm appointment they called around 9pm if i'm still okay with the service got to my house around 10am finished around 1230 midnight requested a service repair and was told earliest is 2 weeks. Hey its a roll on a dice if you guys still want to add this service

Completed installation of Thermostat and application setup quickly. He knew what he Is doing and answered all questions. Thanks for quality installation

Agent installed my new Nest thermostat and set up the phone app. Quick and efficient... easy when you know what you're doing!