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Customer reviews

Rating 3.8 out of 5 stars with 1111 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

76%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,111 reviews
  • Rated 3 out of 5 stars

    PRODUCT WAS DAMAGED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ORDED A FREZER HAD A LARGE DENT ON THE TOP RETURNED THE IDEM

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy install. On time. Installed two thermostats for me. Programmed them. Showed me how to use them and the app. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great. Just waiting for the furnace people to run the electricity Will save us a lot of money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was smooth and great customer service. The install was on time and had great communication. Will use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was good at his job had it done in no time. He knew what he was doing and was very respectful to my home and us.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't use Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took over a month for Best buy to get out to install so better off doing it yourself. Geek squad is horrible at installing on time, cancelled 3 or 4 times

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad wonderful to work with!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kenneth was great. He explained and showed me how to use my new thermostat. He was also extremely patient in helping me download the apps I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Thermostat Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed my Nest Thermostat perfectly. They were polite and professional.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Incompetent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thermostat is great but the service installation is questionable not knowing what to do. Watching youtube videos and asking me questions there's not even a procedure for them to check if everything is working after the installation. Mine was just filling out his survey as soon as possible. By the way had a 3pm-7pm appointment they called around 9pm if i'm still okay with the service got to my house around 10am finished around 1230 midnight requested a service repair and was told earliest is 2 weeks. Hey its a roll on a dice if you guys still want to add this service

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents replaced the thermostat and reset it quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally got to a great guy, knew what he was doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many people came and had no idea what they were doing. This guy know his stuff.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job!! Friendly service. Hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent showed up on time. Installed my thermostat with no issues and walked me through all of the features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do the Smart thing and have BestBuy Install all yo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was professional and went the extra mile to ensure the C wire was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honeywell Home - Smart Color Thermostat Installati

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went smooth and professional. Even took time to show my parents how to operate thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed nest thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technician was knowledgeable and courteous. I was very pleased and impressed with his service and the work he performed at my residence.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician performed the job successfully and give me instructions on how to use the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installing the device was friendly, quick to do the work and provided some handy tips on how to use the device.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to reprogram. No instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More info would be great. Install by Best Buy was great but when I had to change the settings I was lost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up nest and did a great job. Very quick install and tested and ready to go. Really enjoy getting these guys out here to do things right. Thumbs up!!

    I would recommend this to a friend
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