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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1111 reviews

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  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

76%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,111 reviews
  • Rated 5 out of 5 stars

    Geek squad awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was good at his job had it done in no time. He knew what he was doing and was very respectful to my home and us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer was great, very professional and informative. Installation was fast...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came on time and were very professional with installing my thermostat. They also made sure everything was working before leaving!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used my picture of the thermostat wiring to install the new next. Quick easy and painless. I was very happy to have them come out and install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is aweseome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent installed my thermostat fast and showed me how to use on my phone. Excellent!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris was very helpful and did a great job. I hope we get him again if something changes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend Geek Squad installation service. I’ve had the Geek Squad install several different types of items and I’ve always received good quality service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ecobee Smart Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time, and installed the Ecobee Smart thermostat in no time and tested it to ensure it was available to my Smart Hub and my smartphone - working great !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Homeowner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted and programmed my nest thermostat. He was very knowlegable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great. Just waiting for the furnace people to run the electricity Will save us a lot of money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents replaced the thermostat and reset it quickly and efficiently.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    thermostat easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never hire Geek squad again! They hired a third party company to install my ecobee. 2 men came to my house pulled my existing thermostat off blew a fuse for my furnace hooked my original thermostat back up incorrectly. Then they proceeded to tell me that the ecobee could not work w my furnace. I then had to hire another hvac to install it, only to find out that if my ac would have kicked on it would have fried it due to the way they set it back up. When we called to complain how it was never installed Best Buy would not refund my money even though they are the company I paid to install the thermostat. When I asked for a supervisor they just transferred me to the other company Installs inc. I then found out that my name and initials were forged on the paperwork stating they installed the ecobee and how happy I was with their job. Could not be more furious with how I was treated and the fraudulent matters that occurred. I have never been so displeased with a service like I am now.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Honeywell thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Special attention for the installation. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installing the device was friendly, quick to do the work and provided some handy tips on how to use the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was nice and made everything comprehensible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent showed up on time. Installed my thermostat with no issues and walked me through all of the features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honeywell Home - Smart Color Thermostat Installati

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went smooth and professional. Even took time to show my parents how to operate thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Nest Thermostats.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my Nest thermostats, very quickly, professionally as always (we have used them for multiple projects at the house). They are the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed thermostat efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed thermostat. We are pleased with the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest thermostats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and got the job done. Nest thermostats were not working.

    I would recommend this to a friend