Customer Ratings & Reviews

The technician installed my Nest Thermostat perfectly. They were polite and professional.

The installer was professional and went the extra mile to ensure the C wire was working properly.

I purchsed 3 Nest Thermostats because i have a 3 zone home. The installation didn't take long at all. Great investment

The technician performed the job successfully and give me instructions on how to use the product

True professionals no problems with installation. Works like a charm. Very easy to operate and see in the dark.

The techs were professional and knowledgeable. They set everything up, explained the apps and set up everything.

Many people came and had no idea what they were doing. This guy know his stuff.

The technicians who came to install my thermostat did it incorrectly. The temperature of the house went up to over 90 and we have 2 kids 1 has autism’s. My wife spent 5 HOURS on HOLD until she got hold of someone. Two more technicians came the day after and after 30 minutes advised us to get a air conditioning specialist to fit it and send the bill to Best Buy ( we paid Best Buy over $100 to install ). We are still waiting for this bill to be paid, it’s been a few weeks and nobody from Best Buy has been in touch. Myself I think telling you this will make no difference, no compensation offered! I am waiting to talk to someone from the press and tell all my friends NOT to shop at Best Buy One totally annoyed former customer

I bought two Nest learning thermostat and got in the geek squad for installation. They were not able to instal it and did not even provide any alternatives on how it can work. I read on multiple forums that only experts can instal but did not get that expertise in my case.

Great job installing my ecobee4 smart thermostat. Loving the features and the money saving capabilities. And it looks so awesome on my wall!

The thermostat is great but the service installation is questionable not knowing what to do. Watching youtube videos and asking me questions there's not even a procedure for them to check if everything is working after the installation. Mine was just filling out his survey as soon as possible. By the way had a 3pm-7pm appointment they called around 9pm if i'm still okay with the service got to my house around 10am finished around 1230 midnight requested a service repair and was told earliest is 2 weeks. Hey its a roll on a dice if you guys still want to add this service

Great job!! Friendly service. Hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

Jon the Geek Squad agent arrived on time and installed my Nest Thermometer in no time. He also took the time to explain how to use it. Excellent service,

Installed thermostats, did not work as expected. 3rd party installer decided to stop rather than troubleshoot. Like shopping at Best Buy but wouldn’t use them again for any installation beyond TV mounting.

Geek squad set up 2 different times to come out and both times cancelled on me. On third time they said they could not come out for over a month. No one could give me a answer on why they kept canceling on me and did not even care that i asked off 2 times from work for them to be there to istall.. 3 diffrent departments i got tranfered to and no one had a answer and each blamed each department . Sucky experience that i set it up myself with the help of ecobee help line. Great thermostat horrible service..

The guys who installed the thermostat were very professional and knowledgeable Excellent customer service. Very fast and knowledgeable

Zed was courteous and deserved five stars. I would recommend this service.

The agents mounted my ecobee thermostat very efficiently and showed me how to use it They were polite and professional Thanks

The guys did a great jog installing my google nest thermostat and made sure we were comfortable using it. Answered all of our questions.

Like most electronic and home improvement purchases, my husband and I turned to Best Buy. We bought this thermostat and purchased the install too. **BIG MISTAKE!!** I had to miss work to be there for the appointment window (which is fine), but then they no showed me. I was furious- called the store, they didn't care. Called the 800 # they gave me that connected me to China, they didn't care. Plus I had to hold for 25+ minutes each time. When I returned the thermostat and install at the store they were going to research it and get back to me- still waiting. Truly the most disappointing customer service experience of my life. Do not purchase!!!!