Customer Ratings & Reviews

The agent assited me with choosing the correct device which would work.with my older model heater.

I bought two Nest learning thermostat and got in the geek squad for installation. They were not able to instal it and did not even provide any alternatives on how it can work. I read on multiple forums that only experts can instal but did not get that expertise in my case.

Installed thermostats, did not work as expected. 3rd party installer decided to stop rather than troubleshoot. Like shopping at Best Buy but wouldn’t use them again for any installation beyond TV mounting.

Will never hire Geek squad again! They hired a third party company to install my ecobee. 2 men came to my house pulled my existing thermostat off blew a fuse for my furnace hooked my original thermostat back up incorrectly. Then they proceeded to tell me that the ecobee could not work w my furnace. I then had to hire another hvac to install it, only to find out that if my ac would have kicked on it would have fried it due to the way they set it back up. When we called to complain how it was never installed Best Buy would not refund my money even though they are the company I paid to install the thermostat. When I asked for a supervisor they just transferred me to the other company Installs inc. I then found out that my name and initials were forged on the paperwork stating they installed the ecobee and how happy I was with their job. Could not be more furious with how I was treated and the fraudulent matters that occurred. I have never been so displeased with a service like I am now.

The installer was great, knowledgeable, professional and friendly!

The agent mounted my thermostat and helped me add it to my phone.

Great purchase! I love how functional it is and how I can change settings from my bed or at work :)

The employee set it up and explain and display ease of use.

The geek squad installed my Nest thermostats, very quickly, professionally as always (we have used them for multiple projects at the house). They are the best!

First time using Ecobee, replacing Amazon thermostat because of the glitches.

Excellent service by very knowledgeable and personable technicians.

The agent mounted my Nest thermostat and guided me through the use of the unit.

Great unit, gives you complete control over the system

Was friendly and helpful when it came to the system! Since I'm a totaltech member the install was free!!

The tech was professional, he was on time. We had some wiring issues and the tech fixed them very nicely.

The agents mounted my ecobee thermostat very efficiently and showed me how to use it They were polite and professional Thanks

Great job installing my ecobee4 smart thermostat. Loving the features and the money saving capabilities. And it looks so awesome on my wall!

The technicians who came to install my thermostat did it incorrectly. The temperature of the house went up to over 90 and we have 2 kids 1 has autism’s. My wife spent 5 HOURS on HOLD until she got hold of someone. Two more technicians came the day after and after 30 minutes advised us to get a air conditioning specialist to fit it and send the bill to Best Buy ( we paid Best Buy over $100 to install ). We are still waiting for this bill to be paid, it’s been a few weeks and nobody from Best Buy has been in touch. Myself I think telling you this will make no difference, no compensation offered! I am waiting to talk to someone from the press and tell all my friends NOT to shop at Best Buy One totally annoyed former customer

The technician installed the Ecobee smart thermostat and did the initial programming.

great and friendly service. tech was very knowledgeable and helpful