Customer Ratings & Reviews

The geek squad agent removed the old thermostat and install the new one.

Geek squad repairman came out and installed the Nest 3rd Generation learning Thermometer quickly, neatly and professionally. Great job from Geek Squad,

Awesome service, on time and product worked perfectly.

The person who came to setup the thermostat did not look like he knew his job. He was sending pictures of the wiring to his boss for instructions. The wall mount was also done in a bad way, leaving open gaps in the wall.

Like most electronic and home improvement purchases, my husband and I turned to Best Buy. We bought this thermostat and purchased the install too. **BIG MISTAKE!!** I had to miss work to be there for the appointment window (which is fine), but then they no showed me. I was furious- called the store, they didn't care. Called the 800 # they gave me that connected me to China, they didn't care. Plus I had to hold for 25+ minutes each time. When I returned the thermostat and install at the store they were going to research it and get back to me- still waiting. Truly the most disappointing customer service experience of my life. Do not purchase!!!!

All installed. A few tweaks but all is good. Ty for all.

Very professional and knowledgeable about my hvac system and how to use the smart thermostat optimally.

Good service. Very polite. Very professional. Timely.

Love this! Easy fast installation with the installers at Best Buy!

The thermostats make life a lot easier via its flexibility and robust features.

Thermostat was installed and works great! Went above and beyond to make sure everything was functional

The guys were great, arrived on time and pinpointed the problems quickly.

Geek Squad installed my Ecobee Smart Thermoostat, and performed the installation in a knowledgeable and professional manner.

The thermostats worked right out of the box and Total Tech Support Engineers did an excellent job of training me on how to use them.

This has been the worst experience we ever had!!! THREE different appointments to install our thermostat and to this moment that we are writing this review we still do not have it installed!!!! First they had the wrong address then there was no appointment and the third no one showed up at the time of install we waiting 6 hours for the tech!!! And Best Buy/geek squads answer to this was to wait!!! To say we are Highly disappointed is an understatement!!

The agents installed and explained everything about the thermostat very good job very professional. Thanks Jim

Geek squad is great they know exactly what they are doing.

The tech was able to get my LaCrosse weather station hooked up to my server. Corey Skinn jumped through hoops to make it happen!

Agent was professional and knowledgeable. Everything was set up on my smart phone

The installers not only quickly and correctly installed my nest thermostat, they set it up for me the way I preferred for daily settings.