Customer Ratings & Reviews

The installers that arrived (VERY LATE) I might add, and I mean 2 hours late after the 4 hour hour window they had! Then, they could not figure out how to install a smart thermostat, said they would come back another day with someone else. Once they left, we noticed it getting hot in our house...they actually did not rewire our air conditioning back correctly. Upon multiple attempts to contact them with no response, we had to make an emergency call ($$$) to an air conditioning company as it became over 80 degrees in our home. They installed our Ecobee and fixed our air conditioning in like 15 minutes. We canceled/returned our other smart thermo that we were going to install in another house, and we are still receiving calls from Best Buys HORRIBLE customer service to reschedule the service. I think NOT!

They came when they said and we're fast and completed they're job perfectly

Geek Squad arrived on time and did an excellent job of installing my Nest thermostat. Then provided clear instructions for its operation.

My home wiring for the Honeywell product was not compatible and the service man pointed it out immediately and my fee was reversed

Very smart and knowledgeable agent. He explained how to use it step by step. Easily using it from my app.

Nest thermostats work well, but something is wrong with Nest app. Thermostats say they are connected to app, but they don’t show on the app. They used to show. Geek squad didn’t fix problem, and still charged me. I would have expected GS/BB connect with Google or Nest to resolve the connectivity issue. GS guys were great, but it didn’t get fixed. Bb sells a product & they can’t get support from vendor (Google Nest). I had to pay for that…….

Quick and efficient installation. Thermostat works well and looks great.

The tech that installed my thermostat was very knowledgeable and professional installing my thermostat. Kudos to Author.

The person who installed the thermostat made it very professional and had patience in explaining it to me.

the agent made this install very quick and easy. he knew exactly what he was doing and was able to give me tips on using thermostat

The technician did an awesome job installing my thermostat he explained everything to me also help me with connecting to Alexa app

The agent hooked up the Thermostat and showed my disabled friend how to use it through the Amazon echo. My friend loves it.

This thermostat is very accurate smart and looks decorative

I have had the Geek Squad out for all my electronic installations in my new home. Highly recommend them. Buy the package for installation...

Excellent install. Done right, Thorough and professional knowledge of the thermostat.

Excellent instalI... I love it when a female tech comes out and knows her business!

These guys knew what they were doing. Good job getting it done.

I tried 2 times to install a smart thermostat with total tech , first time it needed c wire so I had to buy a Diferent thermostat i bough google nest, technician came to install took 5 minutes , while he was in a Best Buy training call , he told me to charge for 8 hours before it would work, so after 8 hours I put it back , didn’t work I texted him he didn’t reply , he didn’t stall the plate that I didn’t even know it came with with , horrible service . I had to call someone else to install for me

The agents set up my TV and connected it and got it up and running.

The employees were very helpful in selecting althe best router for my home