Customer Ratings & Reviews

I tried 2 times to install a smart thermostat with total tech , first time it needed c wire so I had to buy a Diferent thermostat i bough google nest, technician came to install took 5 minutes , while he was in a Best Buy training call , he told me to charge for 8 hours before it would work, so after 8 hours I put it back , didn’t work I texted him he didn’t reply , he didn’t stall the plate that I didn’t even know it came with with , horrible service . I had to call someone else to install for me

Geek Squad installed my Ecobee Smart Thermoostat, and performed the installation in a knowledgeable and professional manner.

The agents installed and explained everything about the thermostat very good job very professional. Thanks Jim

Like most electronic and home improvement purchases, my husband and I turned to Best Buy. We bought this thermostat and purchased the install too. **BIG MISTAKE!!** I had to miss work to be there for the appointment window (which is fine), but then they no showed me. I was furious- called the store, they didn't care. Called the 800 # they gave me that connected me to China, they didn't care. Plus I had to hold for 25+ minutes each time. When I returned the thermostat and install at the store they were going to research it and get back to me- still waiting. Truly the most disappointing customer service experience of my life. Do not purchase!!!!

The thermostats worked right out of the box and Total Tech Support Engineers did an excellent job of training me on how to use them.

The tech was able to get my LaCrosse weather station hooked up to my server. Corey Skinn jumped through hoops to make it happen!

Never got it installed because they rescheduled me three times. I ended installing it myself.

Very smart and knowledgeable agent. He explained how to use it step by step. Easily using it from my app.

These guys knew what they were doing. Good job getting it done.

Excellent install. Done right, Thorough and professional knowledge of the thermostat.

The installers not only quickly and correctly installed my nest thermostat, they set it up for me the way I preferred for daily settings.

The person who installed the thermostat made it very professional and had patience in explaining it to me.

The installers that arrived (VERY LATE) I might add, and I mean 2 hours late after the 4 hour hour window they had! Then, they could not figure out how to install a smart thermostat, said they would come back another day with someone else. Once they left, we noticed it getting hot in our house...they actually did not rewire our air conditioning back correctly. Upon multiple attempts to contact them with no response, we had to make an emergency call ($$$) to an air conditioning company as it became over 80 degrees in our home. They installed our Ecobee and fixed our air conditioning in like 15 minutes. We canceled/returned our other smart thermo that we were going to install in another house, and we are still receiving calls from Best Buys HORRIBLE customer service to reschedule the service. I think NOT!

Nice product and good quality. Worth the buy and im enjoying it.

The agents set up my TV and connected it and got it up and running.

My home wiring for the Honeywell product was not compatible and the service man pointed it out immediately and my fee was reversed

The tech that installed my thermostat was very knowledgeable and professional installing my thermostat. Kudos to Author.

Geek Squad arrived on time and did an excellent job of installing my Nest thermostat. Then provided clear instructions for its operation.

The employees were very helpful in selecting althe best router for my home

On time, professional. Cleanup done, installed correctly