Customer Ratings & Reviews

They can't do ecobee installation, only nest product.

Device was supposed to b installed on 12/11 between 5-8pm. NOPE a no one showed or called. I called customer care and got no where. Sunday morning I wake up to a voicemail that was received at 10;00pm. It was the installer saying I had two minutes to call him back or he’s moving on to the next install. Really???? You have my number u couldn’t call me earlier??? Sunday morning they show up at my door. Unannounced. No text or call. The two installers were like the blind leading the blind. When I asked why they didn’t come Sat they said I called u….we had delays. Well why the heck didn’t u call when u knew u were delayed???? Called customer care AGAIN and AGAIN got no where

John and Philip are excellent in the Geek Squad installing every thing in my home they are outstanding Geek Squad employees

This thermostat is very accurate smart and looks decorative

Geek squad tech was awesome. Came in, took care of business. Very professional and courteous. Thanks again.

The square that came to my house was great. They broke things down for me so I could understand

The employees were very helpful in selecting althe best router for my home

This has been the worst experience we ever had!!! THREE different appointments to install our thermostat and to this moment that we are writing this review we still do not have it installed!!!! First they had the wrong address then there was no appointment and the third no one showed up at the time of install we waiting 6 hours for the tech!!! And Best Buy/geek squads answer to this was to wait!!! To say we are Highly disappointed is an understatement!!

These guys knew what they were doing. Good job getting it done.

This is the first time and it was great.The tech came on time.Did a great job and explained every step of the installation and the operations/control.

The agent Installed my doorbell and thermostat quickly. He also answered any questions I had.

The agent was very professional and made sure that I knew how to use the thermostat and phone application before he left!

The agents set up my TV and connected it and got it up and running.

The tech installed my Nest Learning Thermostat. Installation was done promptly and on time.

Nice product and good quality. Worth the buy and im enjoying it.

Ken Hill was great!! Fast, courtesy, knowledgeable, friendly and very helpful!

The installation of my Ecobee 4 thermostat was flawless and very quick. The installer was knowledgeable and provided me with a great tutorial.

Technicians arrived on time and did the installation. All is working well.

The man drove from Toledo only to find out that it could not be installed

Nest thermostats work well, but something is wrong with Nest app. Thermostats say they are connected to app, but they don’t show on the app. They used to show. Geek squad didn’t fix problem, and still charged me. I would have expected GS/BB connect with Google or Nest to resolve the connectivity issue. GS guys were great, but it didn’t get fixed. Bb sells a product & they can’t get support from vendor (Google Nest). I had to pay for that…….