Customer Ratings & Reviews
Customer reviews
Rating 3.8 out of 5 stars with 1107 reviews
(1,107 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.6
Rating 3.6 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Nest Thermostat Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech installed my Nest Learning Thermostat. Installation was done promptly and on time.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Who touched the thermostat!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad tech was awesome. Came in, took care of business. Very professional and courteous. Thanks again.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Smart Color Thermostat from best buy and paid for best buy to install it. Their technicians came by on Friday to install it. They installed it and left ,five minutes later my house felt very hot. I called technician and asked him to please come back . I explained that I had Lupus and it was the weekend ,for him not to leave me like this. The technician refused to come back and told me to call best buy instead. I couldn't get a hold of anyone from Best buy because it was the weekend .I ended up calling my home warranty and payed them to sent an air conditioner repairman. He informed me that the thermostat was defected and needed to be replaced. I finally called best buy to complain and I was told it was a third party who Best buy hired to install thermostat. So disappointed .
This review is from Smart Thermostat Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We expect our Agents to do their best to follow up with our customers to ensure that projects go as smoothly as possible. We’d like to sincerely apologize for the inconvenience, delay, and burden you have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Epic Fail with the Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were not 100% successful with the installation of the Google Nest Thermostat to my electric heat pump. The AC works but not the heating. Disappointed,
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 5 out of 5 stars
The Geek Squad did a great job of installation!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad were efficient and did an awesome job. The installed the Smart thermostat and instructed me on how to use it and download the app.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 3 out of 5 stars
It’s us, not your product.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won’t work as well with our heating/cooling system as what we already have.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 2 out of 5 stars
No coordination
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No coordination. After providing service, I was getting called for schedule appointments. Also Technician doing his job with referring to YouTube video.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 5 out of 5 stars
installation ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad contractors can install and make your equipment a worth while.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek squad installed a nest goats thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly and very efficient, knowledgeable and helpful
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Information
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.John and Philip are excellent in the Geek Squad installing every thing in my home they are outstanding Geek Squad employees
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was very professional and made sure that I knew how to use the thermostat and phone application before he left!
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Nest thermostat installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything perfect as expected from BestBuy! I certainly recommend their services!
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Great service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person who showed up to install my NEST thermostat was very knowledgeable and helpful.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Excellent worker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly knowledgeable and helpful. Explain the equipment in detail in a clear and understanding manner.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Geek Sqaud installed 3 Nest thermotstats smoothly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted 3 thermostats expertly, getting them to work as they are supposed to.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Great Experience with Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first time and it was great.The tech came on time.Did a great job and explained every step of the installation and the operations/control.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Flawless Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation of my Ecobee 4 thermostat was flawless and very quick. The installer was knowledgeable and provided me with a great tutorial.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Awesome Geeksquad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geeksquad support is simply superb. They are knowledgeable, friendly, and very professional to ensure customer’s needs are met.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Professsionals
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is awesome and I will use them over and over again for all my Tech needs. They were on time and very professional
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Quick and easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents installed ecobee thermostat and ensured it was operating.
This review is from Smart Thermostat Install
I would recommend this to a friend