Customer Ratings & Reviews

Everything was excellent I was very pleased with the installation

The team did an amazing job installing my Nest Smart Thermastat.

Great service as always from BB, been a member for a couple of years now and will continue to be

The agents were very professional and knowledgeable when installing my thermostat.

On time, professional. Cleanup done, installed correctly

I keep it cold for days with my new thermostat!! It’s always on when I get home cause of the location feature

Love the Ecobee and the total tech installation was efficient and very worth the subscription.

Technician was quick and professional. Got it, got it setup and we were up and running shortly thereafter.

I tried 2 times to install a smart thermostat with total tech , first time it needed c wire so I had to buy a Diferent thermostat i bough google nest, technician came to install took 5 minutes , while he was in a Best Buy training call , he told me to charge for 8 hours before it would work, so after 8 hours I put it back , didn’t work I texted him he didn’t reply , he didn’t stall the plate that I didn’t even know it came with with , horrible service . I had to call someone else to install for me

I love it. I can program and adjust it from anywhere. The Geek squad did an excellent job installing it.

Very timely and professional service. Great explanation of product features and usage

There was a password issue the Geek Squad Tech was able to diagnose and fix very quickly.

The two TVs were installed easily. Unfortunately they could not install our smart thermostat.

The Tech was very knowledgeable and offered some suggestions for me to try to manage both of my Nest's over all a great experience.

This has been the worst experience we ever had!!! THREE different appointments to install our thermostat and to this moment that we are writing this review we still do not have it installed!!!! First they had the wrong address then there was no appointment and the third no one showed up at the time of install we waiting 6 hours for the tech!!! And Best Buy/geek squads answer to this was to wait!!! To say we are Highly disappointed is an understatement!!

The tech that installed my thermostat was very knowledgeable and very helpful. He was also very pleasant

The tech went above and beyond to get everything working properly and took the time to explain how the device worked.

The thermostats still have not been installed. Our original schedule was just before Thanksgiving between 1:00pm and 8:00pm. The installer called around 7:00pm to ask if he can still come to our house between 8:30 and 9:00pm. I told him that would not work. When they called to reschedule we were very concerned over the outbreak of Covid during the holidays so we did not schedule, we wanted to wait until after the holidays. They called several times; however, their schedule did not allow them to book the end of January. The last I heard r this sfrom them was a voice mail on January 7th. Very disappointed since we paid for this service in November and still have nothing in return!

The gentleman was very professional and thorough installing my ecobee thermostat!

Installation was great. Works well and provides convenience to access thermostat remotely.