Customer Ratings & Reviews

Technician showed up on time and completed work seamlessly and pretty quick.

The agents connected my Nest Thermostat and made sure it worked properly before they left.

I wish the installer would’ve left the box. I like to manually read. But, you can find pamphlet online.

Have not used on this product yet, have in the past on others. Recommend on large purchases

Nest thermostats work well, but something is wrong with Nest app. Thermostats say they are connected to app, but they don’t show on the app. They used to show. Geek squad didn’t fix problem, and still charged me. I would have expected GS/BB connect with Google or Nest to resolve the connectivity issue. GS guys were great, but it didn’t get fixed. Bb sells a product & they can’t get support from vendor (Google Nest). I had to pay for that…….

Friendly and very efficient, knowledgeable and helpful

THESE GUYS GET IT DONE-- THEY HAVE THE KNOWLEGE AND THE WHERE WITH ALL TO ACCOMPLISH THE TASK

Alex did a great job. He knows the equipment well he and is able to explain in easy to understand.

The thermostat is incredible and is really great at learning my routine. Quick and easy installation by their geek squad!

My thermostat was installed and I was given instructions for its use

They are very good in installing............................................

The technician was on time, installed the thermostat and gave a quick review on operations. No issue to date.

They were quick and able to get everything up and running! Awesome job!

I'd thought that Geek Squad installers would have experience or at least knowledge of installation of products they sell. I was wrong. Installer tried to get me to buy a different product my research had already told me wouldn't work on my system. Muttered loudly and derisively on what I'd chosen. Wasn't able to install and burnt out the existing thermostat. Had to have an HVAC company come out on an emergency to install a different thermostat. Still got charged $140 by Geek Squad.

Geeksquad did a great job of making sure Google nest was installed on wall and the app worked.

The agents were very helpful with all requirements and addressing my concerns. Connected with all my other devices :)

Guys were very friendly and were done and were on time was worth the money vs me doing felt worth money to have done right

The agent mounted two nest thermostats in my home. I am very much satisfied.

The tech called 30mins before he was arriving. He was in and out in less than that time.

This was a total disaster - do not use Geek squad in central NJ for this work because they only have one subcontractor. The subcontractor’s workers can only do basic plug and play, have an awful attitude as does their boss. Boss tried ‘troubleshooting’ the problem for a half hour after we finally got his crew to believe the thermostats weren’t working properly. Boss ended up telling crew to call Google customer support - who found the same problem that we had found via Google search (crew and boss wouldn’t listen). Ended up w very hot house and having to go back to old thermostats. Best Buy has ONE awful subcontractor for the whole area…