Customer Ratings & Reviews

THESE GUYS GET IT DONE-- THEY HAVE THE KNOWLEGE AND THE WHERE WITH ALL TO ACCOMPLISH THE TASK

On time, clean work, no worries. So glad there is a Geek Squad in my life!

The thermostats were not installed correctly. They set the thermostat to electric heating and not gas, so our heater was unable to turn on and our house is now freezing. This also caused a short and now we need to replace a control board for one of our systems. We are still in the works of fixing this problem, and there may be other issues due to this massive installation error. We have animals and have to wait until Monday to have this problem (hopefully) resolved, and in the meantime our house is 50°. We are extremely frustrated.

Done the job well which was a simple installation.

They came on time and did there work quickly and efficiently. They showed me how it works and made sure I knew how to do what I had to do.

Alex did a great job. He knows the equipment well he and is able to explain in easy to understand.

I wish the installer would’ve left the box. I like to manually read. But, you can find pamphlet online.

Very knowledgeable and got everything done quickly. Definitely recommend

This was a total disaster - do not use Geek squad in central NJ for this work because they only have one subcontractor. The subcontractor’s workers can only do basic plug and play, have an awful attitude as does their boss. Boss tried ‘troubleshooting’ the problem for a half hour after we finally got his crew to believe the thermostats weren’t working properly. Boss ended up telling crew to call Google customer support - who found the same problem that we had found via Google search (crew and boss wouldn’t listen). Ended up w very hot house and having to go back to old thermostats. Best Buy has ONE awful subcontractor for the whole area…

The tech called 30mins before he was arriving. He was in and out in less than that time.

The technician was on time and efficient. Very helpful and polite.

The agent got to my house on time. Explained how the product worked.

Geeksquad did a great job of making sure Google nest was installed on wall and the app worked.

Installation techs did a great job installing and setting everything up for us.

The tech went above and beyond to get everything working properly and took the time to explain how the device worked.

Hasn't been installed yet but I think it is exactly what we are looking for

The Tech was very knowledgeable and offered some suggestions for me to try to manage both of my Nest's over all a great experience.

Terrific employees. Very friendly and helpful. Thanks!

Everything was great. From the scheduling to the item being installed.

Friendly and installed fast, he teach us how to use the unit