Customer Ratings & Reviews

Great experience with Geek installation. We didn’t have to do a thing.

The guy that came out did a great job .He went over things with me and my husband to make sure we no how to work the item.

I can turn this down while I'm at work.And control from my phone.Cut my bills down .House same same temp .

The agent connected the thermostat and set it up. Respectful and proffessional

The technician was ver knowledgeable and courteous. He did wonderful job and answered all my questions.

On time, clean work, no worries. So glad there is a Geek Squad in my life!

I was told by tech support that their techs can install a c wire for a nest thermostat. The first time they sent out Sam, really great guy and tech, but he explained he couldn’t do a C wire. Wasted a day. Called again and was assured that this time they would send out a tech that could do a c wire. They sent Sam, again, and this time he had to people in training with him. He then contacted his supervisor and was told Geek Squad Techs don’t do c wires. An A/C person needs to be hired. Ugh! Wasted 2 days with a 6 hour window for arrival each time just to find out they were wrong. Felt badly that they wasted Sam’s time too. Sam was VERY kind and gracious about it.

Installed a new thermostat with no problem. Fast and easy.

Installation techs did a great job installing and setting everything up for us.

Very knowledgeable and got everything done quickly. Definitely recommend

The agent was very quick and knowledgeable upon installation of the ecobee smart thermostat.

Good, work with phone. Installation people did good job.

Geek squad technician didn't want to do his job. Because he didn't want to go behind another technician work that wasn't completed. He told he didn't want to be liable for the the things that had to purchase. I have wasted much time from my job for a simple installation. This is very unacceptable and very bad business. Ifvl technician want to find excuses not to do there job they shouldn't be working for the company

The agents that come to the home are always professional and knowledgeable about the work they will perform

Hasn't been installed yet but I think it is exactly what we are looking for

All good. Geek squad arrived on time. Seamless. Helped set up on smart phone.

Technicians were very professional and knowledgeable.

Great product and price, highly recommend! Best Buy always has the best deals!

Good crew again, was patient and nice during appointment.

No coordination. After providing service, I was getting called for schedule appointments. Also Technician doing his job with referring to YouTube video.