Customer Ratings & Reviews

The tech went above and beyond to get everything working properly and took the time to explain how the device worked.

All good. Geek squad arrived on time. Seamless. Helped set up on smart phone.

The Tech was very knowledgeable and offered some suggestions for me to try to manage both of my Nest's over all a great experience.

Great product and price, highly recommend! Best Buy always has the best deals!

Tech was great and worked around my busy schedule.

I was told by tech support that their techs can install a c wire for a nest thermostat. The first time they sent out Sam, really great guy and tech, but he explained he couldn’t do a C wire. Wasted a day. Called again and was assured that this time they would send out a tech that could do a c wire. They sent Sam, again, and this time he had to people in training with him. He then contacted his supervisor and was told Geek Squad Techs don’t do c wires. An A/C person needs to be hired. Ugh! Wasted 2 days with a 6 hour window for arrival each time just to find out they were wrong. Felt badly that they wasted Sam’s time too. Sam was VERY kind and gracious about it.

The technician was on time, installed the thermostat and gave a quick review on operations. No issue to date.

I can turn this down while I'm at work.And control from my phone.Cut my bills down .House same same temp .

The agent was very quick and knowledgeable upon installation of the ecobee smart thermostat.

The thermostat is incredible and is really great at learning my routine. Quick and easy installation by their geek squad!

The technician was ver knowledgeable and courteous. He did wonderful job and answered all my questions.

The agents were very helpful with all requirements and addressing my concerns. Connected with all my other devices :)

The agents installed the thermostat quickly and professionally.

They were nice when they came! I had to call because it keeps going off line - Shane told me they will contact me to bring a new one to install

the agent connected this thermostat to my existing and it works great

Guys were very friendly and were done and were on time was worth the money vs me doing felt worth money to have done right

The guy that came out did a great job .He went over things with me and my husband to make sure we no how to work the item.

Installed our Nest quickly and was very knowledgeable.

The installers were nice, friendly, and professional.

Don't waste your time asking if you do not have a common wire in your thermostat. Guy came looked, so no wire and split. I'm sure he'd be competent if there was a wire. Similar to my fridge install. He didn't see a shut off behind the fridge so left it unhooked from water line. This is how Total Tech works. They have very specific requirements to do the work and if they are not met, they have an out for the service. Quite frustrated and had to take 3 hours to do it myself.