Customer Ratings & Reviews

The agents installed it pretty quickly. They showed me how to connect it to the phone. Everything is good!

Really good service, was on time and cleaned up after themself

The geek installed and explained everything we needed to know to work the Nest Thermostat and app.

Don't waste your time asking if you do not have a common wire in your thermostat. Guy came looked, so no wire and split. I'm sure he'd be competent if there was a wire. Similar to my fridge install. He didn't see a shut off behind the fridge so left it unhooked from water line. This is how Total Tech works. They have very specific requirements to do the work and if they are not met, they have an out for the service. Quite frustrated and had to take 3 hours to do it myself.

So they couldnt fix the problem with my nest thermostat. Which I wasnt really sure that they could. My dad was at my house for the instalation because I had to work. Their solution was to turn the systems fan on a timer so the fan noise would cover up the exhaust blower short cycling every 5 seconds. It only took me about a minute after i go home to realize they had done nothing yet called it good and fixed. This is a very dishonest service BestBuy geek squad has done.

Still no appointment for installation. Even after I was contacted and I replied. I understand the covid-19 restrictions. But communication can be done via email. Thank you for your help.

The installation is great. Professional service. Highly recommended.

The Amazon thermostat was installed in February without wiring the AC unit correctly and paid extra $175 to third party. When I turned cooling on last week. the AC furnace fan was not running at all although the AC compressor unit outside seamed running fine. So no cold air could blow out into rooms. The repair service was scheduled today, but no one showed up. I have to call BestBuy again tomorrow. Not sure when the issue can be fixed.

The Greek Squad knew exactly what they were doing. They put up a 75 in TV on my wall.

They geek squad installation guy was very helpful knowledgeable and most importantly professional

Geek squad service unique service respectful and on time

No matter who takes the call, I'm guaranteed to have qualified staff to help.

Geek Squad provides amazing services and would recommend to others.

The geek squad representatives installed by Nest thermostat with a minimum amount of effort and it is working great.

Services provided form Best buy was excellent and work completed on time .

The agents mounted my thermostat was very professional and knowledgeable great service

Friendly, knowledgeable and on time. Geek Squad is the best. Have used them many times.

technical staff were great and very knowledgeable.

The gentleman that installed my thermostat was very professional and had it installed in a timely manner.

Excellent service by Umair, punctual, professional, and courteous