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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1107 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

76%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,107 reviews
  • Rated 5 out of 5 stars

    Nest install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good service, was on time and cleaned up after themself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were very friendly and were done and were on time was worth the money vs me doing felt worth money to have done right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service unique service respectful and on time

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Installed Amazon Thermostat Not Working for AC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Amazon thermostat was installed in February without wiring the AC unit correctly and paid extra $175 to third party. When I turned cooling on last week. the AC furnace fan was not running at all although the AC compressor unit outside seamed running fine. So no cold air could blow out into rooms. The repair service was scheduled today, but no one showed up. I have to call BestBuy again tomorrow. Not sure when the issue can be fixed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job on tv installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation is great. Professional service. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that came out did a great job .He went over things with me and my husband to make sure we no how to work the item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that come to the home are always professional and knowledgeable about the work they will perform

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    total tech experience with google nest thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technical staff were great and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad provides amazing services and would recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad handled the business!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek installed and explained everything we needed to know to work the Nest Thermostat and app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed it pretty quickly. They showed me how to connect it to the phone. Everything is good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A terrific team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter who takes the call, I'm guaranteed to have qualified staff to help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad knew exactly what they were doing. They put up a 75 in TV on my wall.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Still no appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still no appointment for installation. Even after I was contacted and I replied. I understand the covid-19 restrictions. But communication can be done via email. Thank you for your help.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. We are certainly living in unprecedented times and we appreciate your understanding. If you have any questions or concerns regarding your order, please call us at (800) GEEK-SQUAD or (800) 433-5778. You can also keep up to date with our Covid-19 response via BestBuy.com.

  • Rated 5 out of 5 stars

    Feedback

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Services provided form Best buy was excellent and work completed on time .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They geek squad installation guy was very helpful knowledgeable and most importantly professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service by Umair - Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by Umair, punctual, professional, and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saving money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thermostat! Easy to use, very efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my thermostat.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected thermostat, I am very safisfied with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quick job. Very professional and knowledgeable

    I would recommend this to a friend