Customer Ratings & Reviews

Agents were polite and setup my smart thermometer within minutes.

The agents mounted my thermostat was very professional and knowledgeable great service

excellent customer service, professional installation

Friendly, knowledgeable and on time. Geek Squad is the best. Have used them many times.

I bought 2 Nest thermostats and they said they can be installed, however when they showed up the technician from mastech said that you have to have a certified hvac guy hook it up and he cannot do it. I can find to the store and the manager assured me that the next time they will send somebody different. When the day came, I printed out the instructions for the technician to show him how to install it, they looked at it and said they cannot do it, that we would have to get a certified HVAC technician.

The geek squad representatives installed by Nest thermostat with a minimum amount of effort and it is working great.

Austin did an amazing job installing my new thermostat

Qeek Squad technician Benjamin was unable to install thermostat with "C" wire, which is what I purchased. Recommended that I get a HVAC technician for installation. Qeek Squad technicians should not be sent out to do a job that they are not trained to do or simply let us know at store that Geek Squad technicians can't install "C" wired thermostats only battery operated

Works great, easy to use app. Had the geek squad install.

The service technician came in a timely manner and had installed my thermostat in a quick manner.

The gentleman that installed my thermostat was very professional and had it installed in a timely manner.

The device was setup by the AC installation crew and it has worked well

We enjoy not having to get up to turn up or down the heater, and it also knows when to turn down the temperature

The Geek Guys were on time, efficient, very professional and competent, and a pleasure to have around.

Honestly, if I had the tools, I would have done it myself, thanks to the app and the step by step instructions.

The tech that came out to install the thermostat had only installed one before. He had to come back and still wired it wrong after spending hours trying. Supervisor was not responsive to issues and did not respond to requests. Third time they sent a real tech out and he wired it correctly. I’m glad it didn’t mess up my system. Works now but wouldn’t use them again- too much wasted time and didn’t know what they were doing.

had the installation for both the thermostat and doorbell. quick and easy would choose again

The agent was proficient, professional, and personable!

They came on time which is something I respect. They installed my thermostat and cleaned up very nicely.

All devices connected by Geek Squad! Professional, personable and quick!