Customer Ratings & Reviews

Don't waste your time asking if you do not have a common wire in your thermostat. Guy came looked, so no wire and split. I'm sure he'd be competent if there was a wire. Similar to my fridge install. He didn't see a shut off behind the fridge so left it unhooked from water line. This is how Total Tech works. They have very specific requirements to do the work and if they are not met, they have an out for the service. Quite frustrated and had to take 3 hours to do it myself.

So they couldnt fix the problem with my nest thermostat. Which I wasnt really sure that they could. My dad was at my house for the instalation because I had to work. Their solution was to turn the systems fan on a timer so the fan noise would cover up the exhaust blower short cycling every 5 seconds. It only took me about a minute after i go home to realize they had done nothing yet called it good and fixed. This is a very dishonest service BestBuy geek squad has done.

Agent was fast and educated me on how to use product as well as the app

Excellent installation. Explained all the functions and answered all my questions.

excellent customer service, professional installation

The tech support is very helpful, courteous and knowledgeable. However, I feel they are a bit costly.

Works great, easy to use app. Had the geek squad install.

The agent was on time cleaned up after installation and informative.

Great quick job. Very professional and knowledgeable

Love this thermostat! Easy to use, very efficient!

The Best Buy agent was well informed. He set up my wife and I app for the thermostat.

Austin did an amazing job installing my new thermostat

The tech that came out to install the thermostat had only installed one before. He had to come back and still wired it wrong after spending hours trying. Supervisor was not responsive to issues and did not respond to requests. Third time they sent a real tech out and he wired it correctly. I’m glad it didn’t mess up my system. Works now but wouldn’t use them again- too much wasted time and didn’t know what they were doing.

Great product, would highly recommend, fits nicely in to home & is a great addition to y property

GREAT PEOPLE, VERY HELPFUL, TOOK THE TIME TO EXPLAIN EVERYTHING

The install was quick and the geek squad was knowledgeable about the product.

I bought 2 Nest thermostats and they said they can be installed, however when they showed up the technician from mastech said that you have to have a certified hvac guy hook it up and he cannot do it. I can find to the store and the manager assured me that the next time they will send somebody different. When the day came, I printed out the instructions for the technician to show him how to install it, they looked at it and said they cannot do it, that we would have to get a certified HVAC technician.

Did a fantastic job. Very professional and explained all features of the product and how do use it.

The agents installed the thermostat and spend time hooking it up to Alexa and the phone

Expectations not met Regarding the installation and training. It was more so on the training part as the in-depth training we were supposed to get as told by the Best Buy representative did not actually happen as the technician was at our house.