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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1107 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

76%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,107 reviews
  • Rated 5 out of 5 stars

    Easy Breezy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech replaced and programmed my new thermostat, healso set up the app on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up on time, did a timely installation and explained the operation of my Ecobee thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thermostat installation at.my House was done right and in a timely fashion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was fast and educated me on how to use product as well as the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PERFECT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PEOPLE, VERY HELPFUL, TOOK THE TIME TO EXPLAIN EVERYTHING

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed Nest Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time cleaned up after installation and informative.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Inexperienced techs; poor install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was teaching another agent to install the thermostat. They failed to install it properly because now my AC does not heat. They claimed to test the heat and cooling but I noticed they left the unit in cool only. When I changed the settings to heat, the temp in my house dropped from 69 to 67. I understand it takes a few minutes for air to heat but I left it running for almost an hour and the temp only kept dropping.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my Nest efficiently, quickly and he was very neat cleaned up after himself. Awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed it promptly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! Would definitely buy again. Have enjoyed the look and feel of it also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent installed Smart Thermostat I am happy with his work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad installer was professional and discrete. Always glad to request Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad agents are the best agents. If need some work done in your home, call Greek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed Total Tech Supported

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad install, demonstrate to me how to use this product ease of use is what I like

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Usual Geek Squad great installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation. Explained all the functions and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was quick and the geek squad was knowledgeable about the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Thermostat Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Smart Thermostat Installation guys where on time and very professional in setting up everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for that. And we love bestbuy. Bestbuy good for service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was seamless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy agent was well informed. He set up my wife and I app for the thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service technician was quick, efficient and thorough. Explained everything to us before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely and efficient service. Great install and tips. Tech was very knowledgeable about my product.

    I would recommend this to a friend