Customer Ratings & Reviews

The tech that came out to install the thermostat had only installed one before. He had to come back and still wired it wrong after spending hours trying. Supervisor was not responsive to issues and did not respond to requests. Third time they sent a real tech out and he wired it correctly. I’m glad it didn’t mess up my system. Works now but wouldn’t use them again- too much wasted time and didn’t know what they were doing.

Agent was fast and educated me on how to use product as well as the app

My Geek Squad installer was professional and discrete. Always glad to request Geek Squad.

Great Product! Would definitely buy again. Have enjoyed the look and feel of it also.

The agent was on time cleaned up after installation and informative.

Greek Squad agents are the best agents. If need some work done in your home, call Greek Squad.

The agent was proficient, professional, and personable!

I had Geek Squad install, demonstrate to me how to use this product ease of use is what I like

GREAT PEOPLE, VERY HELPFUL, TOOK THE TIME TO EXPLAIN EVERYTHING

Geek Squad Smart Thermostat Installation guys where on time and very professional in setting up everything.

Greek Squad was prompt, courteous & helpful. He explained all features & how to adjust on thermostat & mobile device

Excellent installation. Explained all the functions and answered all my questions.

would use this service again anytime. They were professional, fast, and clean. Amazing service and super knowledgeable

The Agent installed Smart Thermostat I am happy with his work

Timely and efficient service. Great install and tips. Tech was very knowledgeable about my product.

Agent was teaching another agent to install the thermostat. They failed to install it properly because now my AC does not heat. They claimed to test the heat and cooling but I noticed they left the unit in cool only. When I changed the settings to heat, the temp in my house dropped from 69 to 67. I understand it takes a few minutes for air to heat but I left it running for almost an hour and the temp only kept dropping.

Service technician was quick, efficient and thorough. Explained everything to us before leaving.

I would recommend Geek Squad. Based on their knowledge and professionalism of what needed to be done

The install was quick and the geek squad was knowledgeable about the product.

The Best Buy agent was well informed. He set up my wife and I app for the thermostat.