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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1111 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

76%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,111 reviews
  • Rated 5 out of 5 stars

    Geek Squad was professional, prompt, courteous

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend Geek Squad. Based on their knowledge and professionalism of what needed to be done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was seamless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy agent was well informed. He set up my wife and I app for the thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fave part is as the time they took to explain to me and demo the features etc for the product I have purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for that. And we love bestbuy. Bestbuy good for service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed and showed me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the thermostat and spend time hooking it up to Alexa and the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech support is very helpful, courteous and knowledgeable. However, I feel they are a bit costly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, would highly recommend, fits nicely in to home & is a great addition to y property

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always purchase. gives you great peace of mind. would tell a friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a fantastic job. Very professional and explained all features of the product and how do use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick and efficient!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was at my house in a timely manner, very polite and answered all my questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ben from Geek Squad was professional and efficien.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ben from Geek Squad was professional, prompt and efficient. He could not have done a better job!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Expectations not met

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expectations not met Regarding the installation and training. It was more so on the training part as the in-depth training we were supposed to get as told by the Best Buy representative did not actually happen as the technician was at our house.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. A smart thermostat is always a great way to control the heat and air within your home! Getting training and support from our Geek Squad is a great way to make sure you are getting everything out of your new tech. We'd love to chat with you more. To get in touch, give us a call at (800) 433-5778.

  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an amazing job, thermostats work perfectly. Neat installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You kept me informed the whole time. On time and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pamlico

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, tech very knowledgeable, explained everything in detail

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Done excellently. Up and running with phone number to call if issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad had our Nest installed so quickly. Service was of great quality, too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super-fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent know-how by the tech. He installed my thermostats very quickly: about 10 minutes each.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation is just perfect, technicians come on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Smart Thermostat Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my smart thermostat quickly and correctly. Great service!

    I would recommend this to a friend
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