Customer Ratings & Reviews
Customer reviews
Rating 3.8 out of 5 stars with 1111 reviews
(1,111 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.6
Rating 3.6 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My fave part is as the time they took to explain to me and demo the features etc for the product I have purchased.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech support is very helpful, courteous and knowledgeable. However, I feel they are a bit costly.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed and showed me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed the thermostat and spend time hooking it up to Alexa and the phone
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, would highly recommend, fits nicely in to home & is a great addition to y property
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for that. And we love bestbuy. Bestbuy good for service
This review is from Smart Thermostat Install
I would recommend this to a friendRated 1 out of 5 stars
Limited Thermostat Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Qeek Squad technician Benjamin was unable to install thermostat with "C" wire, which is what I purchased. Recommended that I get a HVAC technician for installation. Qeek Squad technicians should not be sent out to do a job that they are not trained to do or simply let us know at store that Geek Squad technicians can't install "C" wired thermostats only battery operated
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 5 out of 5 stars
Did a great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a fantastic job. Very professional and explained all features of the product and how do use it.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Ben from Geek Squad was professional and efficien.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ben from Geek Squad was professional, prompt and efficient. He could not have done a better job!
This review is from Smart Thermostat Install
I would recommend this to a friendRated 2 out of 5 stars
Expectations not met
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expectations not met Regarding the installation and training. It was more so on the training part as the in-depth training we were supposed to get as told by the Best Buy representative did not actually happen as the technician was at our house.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. A smart thermostat is always a great way to control the heat and air within your home! Getting training and support from our Geek Squad is a great way to make sure you are getting everything out of your new tech. We'd love to chat with you more. To get in touch, give us a call at (800) 433-5778.
Rated 5 out of 5 stars
Very quick and efficient!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was at my house in a timely manner, very polite and answered all my questions!
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
protect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.always purchase. gives you great peace of mind. would tell a friend
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did an amazing job, thermostats work perfectly. Neat installation
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Pamlico
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service, tech very knowledgeable, explained everything in detail
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Super-fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent know-how by the tech. He installed my thermostats very quickly: about 10 minutes each.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Fabulous Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad had our Nest installed so quickly. Service was of great quality, too.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Agent took care of installation of thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Representative gave instructions on use of thermostat & made sure I understood before leaving.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Very helpful and friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You kept me informed the whole time. On time and polite
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Done excellently. Up and running with phone number to call if issues
This review is from Smart Thermostat Install
I would recommend this to a friendRated 2 out of 5 stars
Best Buy was great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was great but the company they Sub’d the work out to was not. They wired my thermo-stat wrong I had to spend over an hour on the phone with thermostat customer service to rewire No refund was given for their error
This review is from Smart Thermostat Install
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to get in contact with us about this. We appreciate your feedback. I'm sorry for the disappointment as this is not the kind of service we aim to provide you. We do apologize for the inconvenience and burden because of it. We hope that you will give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
Not so much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because of my garbage Carrier furnace I bought they were unable to install the Nest thermostat
This review is from Smart Thermostat Install
I would recommend this to a friend