Customer Ratings & Reviews
Customer reviews
Rating 3.8 out of 5 stars with 1107 reviews
(1,107 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.6
Rating 3.6 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Professional Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greek Squad was prompt, courteous & helpful. He explained all features & how to adjust on thermostat & mobile device
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad was professional, prompt, courteous
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend Geek Squad. Based on their knowledge and professionalism of what needed to be done
This review is from Smart Thermostat Install
I would recommend this to a friendRated 1 out of 5 stars
Shut down my HVAC system and left it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sent a third party installer to do this. The installer connected everything and then told us it wouldn't work. He detached the Nest and reconnected the old controller. He had blown a fuse inside the HVAC system and couldn't fix it. Was told to get it fixed and to send them the bill. Leaving us with no HVAC for 2 days!
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 5 out of 5 stars
installation of thermastat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would use this service again anytime. They were professional, fast, and clean. Amazing service and super knowledgeable
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed and showed me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed the thermostat and spend time hooking it up to Alexa and the phone
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
protect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.always purchase. gives you great peace of mind. would tell a friend
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My fave part is as the time they took to explain to me and demo the features etc for the product I have purchased.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech support is very helpful, courteous and knowledgeable. However, I feel they are a bit costly.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Very helpful and friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You kept me informed the whole time. On time and polite
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, would highly recommend, fits nicely in to home & is a great addition to y property
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Very quick and efficient!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was at my house in a timely manner, very polite and answered all my questions!
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Ben from Geek Squad was professional and efficien.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ben from Geek Squad was professional, prompt and efficient. He could not have done a better job!
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Did a great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a fantastic job. Very professional and explained all features of the product and how do use it.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation is just perfect, technicians come on time
This review is from Smart Thermostat Install
I would recommend this to a friendRated 2 out of 5 stars
Expectations not met
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expectations not met Regarding the installation and training. It was more so on the training part as the in-depth training we were supposed to get as told by the Best Buy representative did not actually happen as the technician was at our house.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. A smart thermostat is always a great way to control the heat and air within your home! Getting training and support from our Geek Squad is a great way to make sure you are getting everything out of your new tech. We'd love to chat with you more. To get in touch, give us a call at (800) 433-5778.
Rated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did an amazing job, thermostats work perfectly. Neat installation
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Done excellently. Up and running with phone number to call if issues
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Pamlico
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service, tech very knowledgeable, explained everything in detail
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Fast Smart Thermostat Install!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed my smart thermostat quickly and correctly. Great service!
This review is from Smart Thermostat Install
I would recommend this to a friendRated 5 out of 5 stars
Fabulous Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad had our Nest installed so quickly. Service was of great quality, too.
This review is from Smart Thermostat Install
I would recommend this to a friend

