Customer Ratings & Reviews

They installed my smart thermostat quickly and correctly. Great service!

I could go on and on about this, but all of it is documented in my account. "Technicial" showed up to my house with his kid. Did not introduce himself Walked in and asked if I had done my research on this thermostat because he's only tried to install 1 prior and wasn't successful. He grunted and seemed rude the entire and ended up saying he could not set it up. I asked him if we could call the Ecobee support line and he said that he's followed the book and that he's already spent more time then he should have. "Installs should only take 15 minutes" I ended up having to return my Ecobee and switch to a Nest because I was told that no one knew how to install Ecobees in San Antonio

Installation is just perfect, technicians come on time

He wasn't pleasure watching the agent in stroll the nest thermostat did a very fine job

The agents mounted my new smart thermostat easily with no complications and very polite

Friendly, fast and professional service. Highly recommend the geek squad

GREAT INSTALL EXPERIENCE EVERYTHING WAS EXPLANDED TO ME FOR THE INSTALL

Home is being heated more efficiently. Cuts down while we sleep and are away to help save energy

the agent mounted a thermostat in my house in a timely matter

The gentleman installed the neat and helped me with the best application on my iPhone.

When I purchased my refrigerator I asked the sales person if the Geek Squad would be able to help me with my Ecobee Thermostat installation that i was having trouble with. He assured me that they could. So on the scheduled day the person who showed up had no idea what he was doing. I had to show him how to take the old one off the wall and then he informed me that he did not work with any type of voltage wiring. This was a total waste of my time as now I still have a 300.00 item that I need installed and would not even think to ask Best Buy Geek Squad for any type of support. This was a total joke.

The contract did an excellent job. They were professional and extremely knowledgeable.

The agent installed a smart thermostat quick and easy. He did a clean job. Thank you!

great install on my smart thermostat quick and on time and was shown all of the features

The guys who installed our thermostat were very professional and explained everything to us.

the agent mounted the thermostat and it works great. quick and easy

Great installation, Professionalism and communication

After watching Geek Squad I am glad I hired them. It was more complicated than I thought.

The installer from best buy were amazing and very knowledgeable I love that they set it all up for me.

The agent did not know how to install the unit. Had to call an AC guy. However, it is difficult to find thermostat installers who know the technology