Customer Ratings & Reviews

I would recommend the Geek Squad to all of my family.

They did great taking the tv out to my car. Did good at my place.

After watching Geek Squad I am glad I hired them. It was more complicated than I thought.

Nice guy, did a great job with installation!! Quick

The installer from best buy were amazing and very knowledgeable I love that they set it all up for me.

Terrible , it was installed improperly So for 3 months my air conditioner ran every time the furnace kicked on ! 300 plus dollars in extra bills not to mention 2 days lost wages .the first geek couldn’t figure it out ( so an extra day ) very disappointing , still waiting to hear about some reimbursement!!! No return call/ I have called several times only to be transferred multiple times;(

I like this tech, he professional to install. I will refer to my friend

They explained the app for the thermostat and how it functions. Very knowledgeable.

They provided fast and easy installation. They explained everything and did it quickly.

Professional to the point quick explanation with everything and patience

Luck I giving a 1. Got a smart thermostat for my home and was to have Best Buy install it. They came out and could not get it to work. The air conditioning fan would not work. They then put the my old thermostat back in and it still didn’t work. It worked just find before the came. I had to call out an air conditioning company because the said it was my air conditioning. That company was there 5 minutes and had it up and running. It was there lack of ability to install it right. Now it cost me $150 and they said they would refund me and I have not got a refund and am waiting for a call back and a refund. I would not use them again.

Was installed incorrectly. I thought it was going to damage my system and I called immediately. Bestbuy sent someone out a few days later which I was extremely worried about. They sent the same installer back which was awkward since I tried calling him directly (he gave me his number after installing) and he wouldn't respond at all) . I thought he fixed it as it appeared to be working. What I didn't know was that the heat now doesn't shut off when it reaches it's desired temp.. it just keeps heating. I will be calling back but I'm afraid they will send the same guy again and it will still be a mess.

They did a wonderful job in installing the smart thermostat. Honeywell brand is great.

Agent came during the scheduling window as promised and was very professional.

So easily done. Great guy and very informative. Was great to have here to do setup.

Great service. I would recommend this for anyone to get.

Great was in and out in less then an hour glad for their service

When I come home it lights up so it know I'm there ,and it comes on its really nice..

Agent connected the device and made sure it was we working correctly.

Nest Thermostat installed very quickly and professionally by GeekSquad