Customer Ratings & Reviews

Installation was fast and professionally. Geek squad agent was very helpful .

These men were great and very knowledgeable. Very polite and answered all my questions

He came and was smart and knew what to do and helped me set it up.

They arrived when they were supposed to and made sure my product was installed

Awesome quick installation amd sensors were a snap. Clean amd perfect fit.

They did a great job in connecting my wifi enabled devices.

My tech arrived and installed the thermostat like was promised. It work perfectly.

I'd highly recommend using the Geek Squad. I use them now for all my tech needs.

Terrible , it was installed improperly So for 3 months my air conditioner ran every time the furnace kicked on ! 300 plus dollars in extra bills not to mention 2 days lost wages .the first geek couldn’t figure it out ( so an extra day ) very disappointing , still waiting to hear about some reimbursement!!! No return call/ I have called several times only to be transferred multiple times;(

don't want to electrocute yourself, let them install it for you

They set up nest thermostat and were terrific , guy was very knowledgeable

Great installation. Neat and very professional. Prompt

I receieved several calls confirming my installation date/time but no one showed up. Had to call customer service several times that evening trying to figure out where are the installers. Everyone kept telling me that they were on the way. After 3 hours I was told they couldn't find my house. THE INSTALLER HAD MY NUMBER ALL HE/SHE HAD TO DO IS CALL ME AND I COULD HAVE HELPED THEM. MY ENTIRE DAY WAS WASTED! I called another company to have it installed and the next day went back to best buy and requested a refund of my installation fee.

I paid for nest troubleshoot as my nest thermostat purchased and installed from best buy would not remain running. It cuts off until it notices movement in the home. I know it is not on eco setting. The technician called and said I am coming to install your nest. I explained to him it wasn't an install, it was a troubleshoot. He advised me to call nest directly, said it was a firmware issue that geeksquad doesn't do. He cancelled my appointment. Due to COVID, nest has no phone customer service. I still haven't received my refund from best buy.

Tech came out, told me that my heating system wasn't compatible but it would work for now until I had an HVAC tech come out. Turns out, it works fine with my system but he damaged the unit putting it in. HE DID NOT TURN OFF THE POWER. As I walked by I saw an arc, and had to offer to turn it off for him. He said he already had. When it arc'ed a 2nd time I went outside to turn it off for him. Now I'm stuck with a dead NEST thermostat and disputing the charges for this install. Next time I'll call a local HVAC company and not these guys.

Inexperienced tech. He told me it's impossible to install because Nest is smaller than my current wall thermostat, even with the wall plate I had purchased he insisted that it's impossible. I called HVAC service, and they laughed so hard and showed me how easily you put the plate and the thermostat fits perfectly on top. Don't waste your money with Geek Squad.

I like my thermostat a lot I really enjoy using it a lot

Very convenient easy to schedule and instructions provided were helpful.

they came in my house and installed thermostat that didn’t work. I called Geek squad they told me bring the thermostat in the store. they already installed on the wall. I told them it’s on the I couldn’t take off. They said you have to get hire someone and bring in store. If hire someone why I’m a member paying membership fe. I had to cancel and fix it by myself. one thing I realized is the technician was not professional.

We prefer a professional to setup our devices as it just makes it simple