Customer Ratings & Reviews

Great installation. Neat and very professional. Prompt

fast and quick installation and kyle guide me thru how to get the most of my thermostat

Installer explained the installation process and setup. He did a very good job.

Total disaster. The unauthorized or licensed company Geek Squad sent over to install my thermostat got into the breaker box which they broke and left our house with no AC while it was legit 103 degrees outside. They said an electrician was coming over and they never arrived. Called Best Buy and made them aware. To this day I still haven't heard from Best Buy or the garbage company they sent out. Avoid like the plague.

The agent come to my home to install the nest thermostat quickly and properly

Installation was fast and professionally. Geek squad agent was very helpful .

don't want to electrocute yourself, let them install it for you

Geek squad arrived on time and was very professional. Will use again very soon.

My old thermostat was 20 years old. Geek Squad wired a NEST without any issues.

I paid to have the Nest Thermostats installed back in June and thought everything was working. Since it was cold last week it was the first time we set them to heat and the house was not heating. Had my HVAC checked and apparently Geek Squad incorrectly installed my Nest thermostats. It was turning the AC on rather than heat! Had to pay $80 for the HVAC trip. Very annoyed I paid almost $300 to get two thermostats installed by Geek Squad and it was installed incorrectly!!

I receieved several calls confirming my installation date/time but no one showed up. Had to call customer service several times that evening trying to figure out where are the installers. Everyone kept telling me that they were on the way. After 3 hours I was told they couldn't find my house. THE INSTALLER HAD MY NUMBER ALL HE/SHE HAD TO DO IS CALL ME AND I COULD HAVE HELPED THEM. MY ENTIRE DAY WAS WASTED! I called another company to have it installed and the next day went back to best buy and requested a refund of my installation fee.

The installer took the time to show me how to use my new product he was very patient and kind.

They arrived when they were supposed to and made sure my product was installed

I paid for nest troubleshoot as my nest thermostat purchased and installed from best buy would not remain running. It cuts off until it notices movement in the home. I know it is not on eco setting. The technician called and said I am coming to install your nest. I explained to him it wasn't an install, it was a troubleshoot. He advised me to call nest directly, said it was a firmware issue that geeksquad doesn't do. He cancelled my appointment. Due to COVID, nest has no phone customer service. I still haven't received my refund from best buy.

Awesome quick installation amd sensors were a snap. Clean amd perfect fit.

I like my thermostat a lot I really enjoy using it a lot

Installer was professional, courteous and prompt. He explained how to use the thermostat.

Tech came out, told me that my heating system wasn't compatible but it would work for now until I had an HVAC tech come out. Turns out, it works fine with my system but he damaged the unit putting it in. HE DID NOT TURN OFF THE POWER. As I walked by I saw an arc, and had to offer to turn it off for him. He said he already had. When it arc'ed a 2nd time I went outside to turn it off for him. Now I'm stuck with a dead NEST thermostat and disputing the charges for this install. Next time I'll call a local HVAC company and not these guys.

These men were great and very knowledgeable. Very polite and answered all my questions

It's great. If I'm busy doing something and it gets hot I just tell Alexa and it changes temp